Terrible Customer Service, Still owe me money
The worst customer service I’ve ever experienced. I hit a bet yesterday that they never paid out. The result of the race shows my horse as the winner. They keep saying the wager was canceled but I never canceled the wager. Get a different app than DK Horse. They will cancel your wager to keep from having to pay you the winnings. Scam artists with a terrible customer service team. Took 18 hours to get a response from an agent in the chat, just to be lied to.
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Fix Ability to Withdraw
Downloaded for the derby because El Presidente hyped it up and DK has been solid in the past. I was taken aback by the fees to deposit, but linked my account with the EZ Money option. My winning cannot be withdrawn because they’re still verifying initial deposit… in addition, it won’t allow me to take my full balance out and is shorting it $25. DK… you guys need to work on this.
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Terrible app
Can’t see odds on your bet and have no idea what you can win. Even seeing previous bets requires you to dig into your history to see results.
And I tried to cancel my account and they won’t do it.
When loading money, they charge a $5 fee. Just terrible.
And I tried to cancel my account and they won’t do it.
When loading money, they charge a $5 fee. Just terrible.
Signed up and locked out
Draft King had a deal to sign up with DK account and I did that. I was greeted not with a welcome but a your account is locked and access to dk racking is restricted. I’ve been on hold with customer service for more than an hour with derby about to start
Barebones, Restrictive, and Sketchy
Incredibly barebones app in terms of features. For example, you have to manually log in every time. Also don’t sign up based on promos, the ad compared to the fine print is very deceiving. Finally if you want to deposit money with out a fee you have to wait 4 days to be able to withdraw anything if you deposit using a bank account, which is the only way they won’t charge a deposit fee. Fan duel on the other hand lets you deposit from a card for free and withdraw instantly. I never even made a bet on this app and it already has been infuriating. Unless you are a masochist you will want use twin spires or fan duel instead.
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Awesome app
I have never bet on horses, now I am betting everyday and making money. I win and lose but I have been able to keep my original $40 investment as I learn.
Very Poor Customer Service
When setting up my initial deposit, I hit the wrong button and accidentally deposited the wrong amount (impacting my anticipated sign up bonus). When I contacted support to correct it, they said there was nothing the could do about it. I requested a cancellation of the deposit. They said I could withdraw online after the deposit was fully funded from the bank. So instead of a cancellation, I now must wait several days to submit my withdraw request and then wait several days to get my money back. Guess I’ll stick with TVG and Twin Spires for my horse betting.
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DraftKings Horse Racing
If you are looking to find an app that gives you the most difficult time withdrawing money you came to the right place. It takes 3-5 business days for your EZ money account to be verified with the app. If you win any money or even want to withdraw your initial deposit that takes another 3-5 business days to be withdrawn into your account. For this reason alone, at least for me, it’s not even worth continuing to bet on this app. I will be using another app for all my future bets and am writing this so no one else goes through the same. Be well, and remember this app actually blows. The only benefit they do have is that their customer service answers quickly, but this is still getting one star. Do yourself a favor to save some stress, don’t download this dumb app they like to play games and make you wait for your money so that you continue to bet it away.
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Withdrawal
I am incredibly annoyed by this app, and DraftKings in general. I deposited 250$ for the up to 250$ match promo. I never received the promo, so I decided I’ll just cut my loses and move on. Went to withdraw MY 250$ now 249$ just to find out that it’s only in check form. Received a email saying “it is against company policy to deposit money and withdrawal it without betting but out of courtesy they’ll approve it”.
Three weeks go by and nothing in the mail for my check I double checked my bank account sure enough never received my money that I deposited in that account I follow up with the email asking about it, and now they want my drivers license, social security card, and proof of residence. I will no longer be placing bets with DraftKings and I highly suggest you don’t either. As of rn I still have not received my money and I’m starting to suspect their not going to give me my money back.
Three weeks go by and nothing in the mail for my check I double checked my bank account sure enough never received my money that I deposited in that account I follow up with the email asking about it, and now they want my drivers license, social security card, and proof of residence. I will no longer be placing bets with DraftKings and I highly suggest you don’t either. As of rn I still have not received my money and I’m starting to suspect their not going to give me my money back.
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Rude
Rude customer service, app is pretty crappy! Bet on a horse last night, doesn’t show what you will win in the bet, come back the next morning, the money is gone but check my past bets and it doesn’t show a result, says I haven’t made a bet?! Whaaat? Atleast show me that I won or lost!
