Poor UX and Functionality
For almost 2 years I have enjoyed using
Too slow, worthless
I would like to check in for an appt
I would like to see my lab results
I would like to send a msg to my doctor
None of these thing are obvious or user friendly. Can’t you please fix it? Act like a patient instead of a website administrator.
App doesn’t allow full view of page
Response from developer
Thank you for your feedback, and we’re sorry for the frustration. We understand how inconvenient it can be when the navigation isn’t working smoothly. We have implemented a temporary fix for the issue you reported, and we’ll be working on a permanent solution as soon as possible. We appreciate your patience and are committed to improving your experience.
Very nice app
I don’t normally carry around my insurance card and on a couple of occasions I have needed to bring it up using the mobile app to show the pharmacist. It has been nice to be able to call up my kids insurance cards too.
Nice to have one place to go to to get to my insurance and MyChart info. Looking forward to seeing what else will get added to make it easy to to manage my health. Would like to see more info about upcoming appointments and if I have any labs or messages from my doctor to review then I don’t have to open MyChart as well. Just a thought.
Response from developer
Thank you so much for your 5-star review! We're thrilled to hear that our app has made it easier for you to manage your medical claims and deductible status, especially during frequent visits. It's great to know that the convenience of accessing your and your children's insurance cards on the go has been beneficial. We appreciate your suggestion about integrating more information about upcoming appointments, labs, and messages, and we'll definitely consider this for future app updates. Your feedback helps us improve, and we're excited to continue making your health management as seamless as possible.
F this app! I’m so stressed
Tech support people are really nice and tried their best to help me. While being sympathetic to my situation.
Response from developer
Hello, we're very sorry you're having issues accessing myPRES, this sounds frustrating and stressful given the time sensitivity of your situation. It sounds like you might be wanting to access our other app, MyChart, instead though. On MyChart you can reach out to your provider to discuss meds and submit med refill requests. Regardless, we would love to get this issue sorted out for you, please reach out to us at DigitalSupport@phs.org so we can get some additional info.
