Shipping
Response from developer
Hello, and thank you so much for your interest in MUSINSA GLOBAL! While we currently offer our services in 13 countries, we do hope to connect with even more global customers in the future. We donโt have any specific timeline or plans to share just yet, but rest assured, your valuable feedback will be passed along to the team. Thanks again for your support and enthusiasm!
Inquiry about delivery to uk
Response from developer
Hello, and thank you so much for your interest in MUSINSA GLOBAL! While we currently offer our services in 13 countries, we do hope to connect with even more global customers in the future. We donโt have any specific timeline or plans to share just yet, but rest assured, your valuable feedback will be passed along to the team. Thanks again for your support and enthusiasm!
Clothing
Response from developer
Hello, this is MUSINSA GLOBAL. First of all, we sincerely apologize for any delays in our processing. In case of package damage, we ask for pictures as evidence, which we will immediately forward to international and local delivery partners for further investigation. Please understand that the investigation may take a long time as it involves international shipping. We regret this, but could you please contact us again via our Help Center? We will do our best to process your request quickly and accurately. We apologize for any inconvenience.
Bring back user reviews
Response from developer
Dear, L_Li4549. Please note that MUSINSA GLOBAL has not yet launched its own review service. Instead, we display the reviews posted by customers on MUSINSA Korea for our international customers to use in their decision making. Therefore, you may not see reviews if the product has not yet been reviewed on MUSINSA Korea. We appreciate your understanding in this matter. If you have any other questions regarding the review service we provide, please feel free to contact our Help Center! โ How to submit a request: [My] โ [Contact us]. Thank you.
์ฑ ์ธ์ด ๋ฐ ํตํ ์ค์
Response from developer
Dear, ์ฌ๋ผ๊ฐ๊ฐ. The app for MUSINSA for Korea currently provides local delivery in Korea and accepts local payments only. Therefore, all international customers shopping from abroad are kindly requested to use MUSINSA GLOBAL, which offers global shipping and international payment methods. We will forward your opinion regarding Korean language support for MUSINSA GLOBAL to the appropriate department for review. Thank you for taking the time to share your thoughts with us. We will do our best to continue to provide you with the best possible service.
Reviews and rating tab
Remove Feature
I am a very avid shopper and just wanted to ask to please remove the feature that hides sold out items on shopperโs wishlists even. Though an item is sold out, I would like to be able to access them if I ever want to search it up again. Thank you!
Response from developer
Dear, Elizabeth. Thanks so much for taking the time to leave feedback on your shopping experience with us! MUSINSA GLOBAL is open to all kinds of feedback to improve our services. We will pass on your review to the related department and promise to do our best to provide a better service. We hope you stay tuned! Please don't hesitate to reach out to our Help Center with any further comments, concerns, or suggestions you wish to share.
ํด์ธ๋ฐฐ์ก ์๊ตญ
Response from developer
Dear, valued customer. Today, MUSINSA GLOBAL serves customers in 13 global destinations, and we do have a plan to expand and introduce K-brands to even more regions. We genuinely appreciate your interest in MUSINSA. Stay tuned for our upcoming services in Europe! Thank you.
