다 좋은데..
Worst application ever
Products on their has poor quality
Doesn’t ship uk
had a terrible experience
Response from developer
Dear, amy17272818191. Before anything else, let us apologize for the inconvenience you experienced shopping at MUSINSA GLOBAL STORE. Rarely occurs is that an unexpected spike in orders fails to show the accurate stock in real-time and an order unavoidably gets canceled for being out of stock. We at MUSINSA will make our best effort to carefully monitor the order fulfillment flow of each brand to ensure such inconvenience would not be caused.
Garbage Service
Response from developer
Dear Trooper4apex, First of all, we sincerely apologize for any inconvenience caused, as well as for the delays in our responses. We have experienced a substantial increase in inquiries recently. We are sorry for any disappointment this may have caused to those eagerly awaiting your items. If your shipment is still pending, please reach out to our Help Center. We're committed to addressing your concerns promptly. Thank you for your valuable feedback, we will try our best to develop our delivery process and customer service.
Korea location
Response from developer
Hello 엉꼬꼬, we apologize that our service did not satisfy your expectations. MUSINSA local app is available for customers currently residing in Korea, and residents outside of Korea can use MUSINSA GLOBAL application for overseas payments and delivery services. However, MUSINSA GLOBAL is open to listening to customers' voices and opinions in order to improve customer experience. We will pass on your review to the related department and our team will immediately undergo an internal examination regarding the feedback you mentioned. Hope you stay tuned. Again, thank you for your valuable feedback and have a great day!
A Frustrating Return Process
Response from developer
Dear Ddusddasddu, First of all, we extend our sincerest apologies for any inconvenience caused. To expedite the resolution of your specific case, we kindly ask you to reach out to our Help Center once again. We will advocate strongly for your case with the support team, ensuring prompt updates. Additionally, we will enhance our fulfillment monitoring to prevent any further delays. We sincerely apologize for any inconvenience caused and eagerly await your response. Thank you for your understanding.
Worst customer service
Never ordering again
Response from developer
Dear Jun H., First of all, we apologize for any inconvenience caused, as well as for the delays in our responses. We have experienced a substantial increase in inquiries recently. We've identified temporary system issues with our local delivery partners that resulted in initial delivery failures for some US-bound orders. Subsequently, this has led to delays during the following delivery attempts. Our team is actively working to coordinate the delivery schedule to ensure prompt re-delivery. We understand the inconvenience this has caused and extend our heartfelt apologies. If your shipment is still pending, please reach out to our Help Center. We're committed to addressing your concerns promptly. Thank you for your patience and understanding.
Customer service
Response from developer
Dear Jason, We'd like to express our apologies for any inconvenience caused and the delays in our responses. A recent uptick in messages has kept us on our toes. Please be informed that we promptly issue refunds if we can't fulfill product shipments due to stock shortages. In addition, we provide a return label with all US-bound orders to facilitate returns in case a sizing defect is confirmed by the brand. For a detailed rundown of MUSINSA GLOBAL's refund and return policy, you can find helpful customer support articles through the following links: https://help-global.musinsa.com/hc/en-us/categories/7325342350745 Regrettably, we were unable to pinpoint the specific issue with your order based on these notes. Kindly contact our Help Center with the necessary details. We will respond promptly and provide updates as soon as possible. We appreciate your understanding.
