seriously…
Response from developer
Dear, stanmitski In certain cases, it may take 1 to 2 months for products to ship from Korea, especially when brands need to replenish their stocks and for pre-ordered items. We at MUSINSA GLOBAL will further enhance our monitoring of shipment and delivery processes to meet the expectations of our valued customers who shop with us with trust in MUSINSA. If you still have unresolved concerns or additional questions about your order, please reach out to us via Help Center. We are dedicated to promptly assisting with your inquiry. Thank you for your understanding. ■ How to contact us via Help Center: [My] → [Contact us] We extend our sincere apology to you for the delay. We look forward to welcoming you back and providing a much better experience. Thank you for your understanding.
They don’t take return at all
Response from developer
Dear, Ivy. First of all, we are sorry that our services did not meet your expectations. As highlighted in the [SIZE & FIT] section on each product's page, the measurements may vary by approximately 1 inch due to the unique characteristics of each item and differences in how brands measure their products. To assist our customers in selecting the right size, we provide additional information, including fit types and material characteristics such as ""Stretch"". However, please note that we will share your feedback with the relevant department and make every effort to provide better services to many customers using MUSINSA GLOBAL, including yourself. We sincerely appreciate your understanding in this matter. For more information, you can refer to our FAQ. MUSINSA Help Center / FAQ Shortcut Link ▶ https://help-global.musinsa.com/ Please do not hesitate to contact our help center if you have any other issues you may be facing.
한국인
Response from developer
Dear, juniordeveloper. Please note that [MUSINSA GLOBAL STORE] application is a newly launched service for global customers to provide overseas payment and delivery services since 2022. Therefore, please understand that it operates separately from the Korean domestic website. However, MUSINSA GLOBAL is open to all kinds of feedback to improve our services. We will pass on your review to the related department and our team will undergo an internal examination regarding the feedback you raised up. Thank you for taking time to leave the review and we hope you have a great day.
Poor customer services ever!
Response from developer
Dear, DavidDavidDavid1 We sincerely apologize for any inconvenience caused by the recent service disruptions. Regarding delivery times for the United States and Canada, please note that the indicated shipping duration is based on business days and excludes weekends as well as holidays in both Korea and the destination country. Additionally, there may be slight delays in customs clearance or delivery processes specific to each country or local courier. We kindly ask for your understanding in this matter, and we assure you that we are committed to providing expedited delivery services. We also acknowledge that, due to the overwhelming increase in order volume during our big event, there have been delays in responding to customer inquiries. If your delivery issue has not been resolved, please feel free to submit your inquiry again, and we will make every effort to provide a prompt and accurate response. Once again, we deeply apologize for any inconvenience caused and appreciate your patience. We are dedicated to continuous service improvement and will strive to offer a more seamless experience.
Awful customer service with a bad order tracking system
Response from developer
Dear, Davlddd. First and foremost, we would like to sincerely apologize for any inconvenience caused by recent transportation issues. Upon thorough investigation, we have identified a system integration issue between our international shipping carrier and local delivery services, leading to the partial omission of customer address information. Immediate measures were taken to communicate the issue with the transportation company, and we can confirm that corrective actions have been implemented to address this issue. However, we acknowledge that this process has caused confusion for you, and we deeply regret any inconvenience you may have experienced. Additionally, due to the overwhelming increase in order volume during our big event, we encountered challenges in promptly addressing all inquiries, and for this, we sincerely apologize. We assure you that we are taking comprehensive steps to prevent the recurrence of similar incidents in the future. Your feedback is invaluable to us, and we appreciate your understanding as we work diligently to enhance our processes and avoid any further disruptions to your service. Once again, we sincerely apologize for any frustration or inconvenience this situation may have caused.
Terrible service
Response from developer
Dear, valued customer. We sincerely apologize for any inconvenience caused by the recent surge in order volume, leading to delays in updating the shipping progress on the [track order] feature. Despite the actual overseas delivery proceeding as scheduled, we understand that the tracking information may not be promptly reflected. Also, there is a slight delay in order fulfillment due to a significant increase in orders from some of our partner brands. We are working actively and closely with these brands to expedite the fulfillment process and ensure the quickest possible dispatch. We deeply regret any disappointment this may have caused, and we extend our sincere apologies to each of you who have put your trust in and chosen to use our services at MUSINSA GLOBAL. Your understanding and patience during this challenging time are highly appreciated. We assure you that we are committed to promptly resolving the current situation and returning to normal operations. We value your continued support and thank you for choosing us.
Slow and unprofessional customer service
The refund process has been very frustrating and inefficient since it’s almost been a month already. All they said is that they will follow me up on the next step, but did not mentioned about my request for a refund or a new shipment.
Compare to other E-commerce their customer service is no where near ASOS or UO. It’s a shame because I think they got a wide range of stylish high quality products, but the cs is just unacceptable.
If you buy something from them make sure that it arrives successfully because you don’t want to deal with MUSINSA customer service team.
Response from developer
Dear, valued customer. First of all, we sincerely apologize for any inconvenience caused by the issue you mentioned. In such cases, MUSINSA GLOBAL initiates an investigation through our global shipping partners, reaching out to the local courier for details on the product's whereabouts. However, please note that a comprehensive investigation of the entire delivery process is necessary and we are able to provide you with an accurate response, depending on the outcome of the investigation. Thus, its process may take some time. We sincerely ask for your understanding in this matter, and we assure you that we are dedicated to improving our services to ensure a more satisfying experience for our customers. If this issue has not been resolved yet, kindly consider submitting your inquiry again, and we will do our utmost to offer a swift and precise response. We appreciate your patience and understanding.
Scam
Buy at your own risk
Response from developer
Dear, valued customer. First of all, we want to offer a sincere apology for the inconvenience. In regards to your feedback expressing dissatisfaction with our services, we understand the gravity of the situation and would like to address your concerns promptly. However, based on the information provided in your review, it is challenging for us to precisely identify the underlying issues. Please be noted that repeated attempts to process payments within a very short timeframe may result in a [Fraud] pop-up notification, accompanied by restrictions on order creation. However, to better assist you in resolving the current payment-related challenges you are experiencing, we kindly request you to provide detailed information regarding the situation through our Help Center. By doing so, we will be better equipped to offer a swift and accurate response tailored to your specific circumstances. ■ How to submit a request: [My] → [Contact us] Rest assured that our team is committed to resolving any issues you may be facing, and we appreciate your cooperation in providing the necessary details. We look forward to assisting you promptly.
Not liking it so much now
문의사랑 답변 너무 느림
Response from developer
Hello 류으려, we would like to offer a sincere apology for the inconvenience. Please be advised that MUSINSA GLOBAL Help Center operates from 9 AM to 6 PM, Monday to Friday, in KST. If your order page indicates [Delivered] but you have not received the package, kindly check common areas such as a parcel locker, mailbox, in front of the door, or a security office. If the package still needs to be located, we recommend contacting the local delivery partner for assistance. Please reach out to our Help Center at any time if the local delivery partner is unable to resolve the matter. We are committed to providing the best possible assistance. We greatly appreciate your understanding and promise to do our best to improve our delivery services. Thank you.
