Horrible Service
I had a truly frustrating experience with Drive Caramel. I listed my car on eBay with the option for full payment within 3 days. By the 7th day, I had received zero communication from Caramel, so I decided to reach out. They informed me they were still waiting on the buyer to make the payment, which was disappointing, but it got worse. When I asked if there was a deadline for payment, they told me there were no deadlines—this immediately raised a red flag.
Thanks to eBay providing the buyer's email, I decided to take matters into my own hands and contact the buyer directly. To my surprise, the buyer told me they no longer wanted the car. If I hadn’t reached out, Caramel would have kept waiting indefinitely with no deadlines in place.
This lack of urgency and clear rules is unacceptable. I lost potential buyers on other platforms who were ready to purchase because I was waiting on Caramel to process a payment that never came. I will never use Caramel again and will avoid listing cars on platforms where it's an option for payment. Their approach is unprofessional, and I would not recommend them to anyone.
Thanks to eBay providing the buyer's email, I decided to take matters into my own hands and contact the buyer directly. To my surprise, the buyer told me they no longer wanted the car. If I hadn’t reached out, Caramel would have kept waiting indefinitely with no deadlines in place.
This lack of urgency and clear rules is unacceptable. I lost potential buyers on other platforms who were ready to purchase because I was waiting on Caramel to process a payment that never came. I will never use Caramel again and will avoid listing cars on platforms where it's an option for payment. Their approach is unprofessional, and I would not recommend them to anyone.
Show less
