I'm thrilled to share my very satisfying experience with Caramel! Initially, I was skeptical due to limited feedback, but I took a chance and trusted their service - no regrets!
I primarily used their website and interacted daily with their efficient customer service, receiving prompt answers to all my questions. It's essential to trust the process and let them do their job.
However, I did encounter some challenges. With a negative equity on my car loan and a tight deadline, I was pushy. I wished they provided more updates on the process and supporting paper for each step. I had to ask questions about temporary registration, license plates, car pickup, payments which weren't immediately clear.
Caramel relies on seller-buyer communication, but this can be tricky since they're strangers. Honestly, I was concerned about potential scams, especially during the car pickup. The buyer had the same concern 😅, he told me.
While my experience was overall positive, I believe Caramel can improve by providing more guidance and reassurance through simultaneous communication to both seller and buyer. With some refinements, their service can be even more exceptional!
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Deeply invested
A. Peffers
RottWa