Leave a Review Marugame Udon, USA
Cheap reward program
You create a reward program, why not make it exciting for your customers? It always feel pity to use this app to redeem rewards. Want a free tempura? Ok but the big chicken katsu is excluded. Want a second tempura? Ok but you have to wait 45 minutes. Really? Is it a reward or a punishment? What did you have in mind when investing your effort into creating this reward program?Show lesspm.thanh
Login with existing account
Am i missing something? I dont see where I can log in with my existing account; the only login screen Im getting gives me a response “there is already an account associated with this number”fscuderia23
Lol
No, I don’t want to place a mobile order and get $5 off of food poisoning.Brodynotjenner
Reward timer. Really?
If we earn a reward why is there a timer?Kairos__
Developer Response
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at marugameudon@thanx.com.Love this app!
I work in downtown and love the efficiency of this app . I can place my order and walk up to pick up my food at the outside window! Mahalo Marugame!👏👏👏Kuulei78
Easy and quick
I’m so glad you have this app to order to go. It’s super easy and fast. This is my 2nd time ordering from the app. I always order the Vegan miso for me and husband and the veggie tempura. Thank you!!chaneluver
Requires your credit card info to get the $5 off
WhackFranklyJive
Developer Response
Thanks for providing this feedback. We completely understand your hesitation to link a card! We take security very seriously, and for that reason, have built our product so that we do not store your information anywhere in our system. When you link a card to the app, your card info is sent directly to Visa, MasterCard, etc. This is how you tell them to enroll you in our program. At no point do we ever see, know, or store your card number. This allows us to automatically detect transactions without adding any risk to you, and your card information never even touches our system.Too many steps
Why do I need to reconfirm the credit card? I already put it the first. Time. Also just use Apple Pay.Dchiem
Developer Response
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at marugameudon@thanx.com.Poor interface.
The interface is very bad. You have to upload your receipt every time to get rewards. Even when I scanned to use 2 of my rewards none of my past purchases show up. I have to take a pic of the receipt every time. Also why does the reward receipt need my credit card information? Makes no sense. I hope they correct this in the app. Make it easy for people to scan and get their pouts without having to take an extra step to ask for a receipt which isn’t always given. Then take a pic of the receipt and upload it.Show lessJensterrrrrr
Developer Response
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at marugameudon@thanx.com.Can’t use the $5
When ordering online the $5 won’t go thru and then disappears! So frustrating!Tiffyany
Developer Response
Thank you for bringing this to our attention. We would love to resolve this matter for you. Please reach out to our support team directly at marugameudon@thanx.com for further assistance.
