Why?
What is the point of all this? So long winded!! Have to give them all of your details just for a ticket! Will avoid using this at all costs in the future, why not just send the tickets out on an email to the person who ordered the tickets and they can distribute, pure data grab!
Not good for people with poor sight
Complicated, clunky, to much personal data to create an account and fixed screens mean partially sighted individuals cannot increase size to view the incredible amount of terms and conditions you have to accept.
Problematic
I’ve got the App!
Can see my name & number via the App!!
Still receiving emails telling me to download the App!!!
Worryingly NO tickets available!!!!
Can see my name & number via the App!!
Still receiving emails telling me to download the App!!!
Worryingly NO tickets available!!!!
Terrible!
Terrible for out of country fans. Receiving a log-in code by text only was impossible for two of our group of ten. And the others had to pay roaming fees. Downloading and installing this app is an excessive expectation for going to see one game. It has taken us over 45 minutes just to create the accounts to be able to access the tickets we have already purchased.
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Horrible app
This was an absolutely nightmare experience for a group of out of country fans. We had to attach one ticket to each individual phone even the tickets for the group were purchased by a single person. This process was frustrating in the extreme. If it was possible I would give this app a negative 5 star rating. Never to be repeated.
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Why do you want my data?
Asks for an absurd amount of data for a ticket
Easy to install
The actual app was easy to install and verify account email and phone details. Took me 5 minutes. I had already ordered autumn test tickets and they appeared on the app with no issues. I appreciate that this may be a hassle for some people but that is more about SRU policy than the actual working of the app. I can only assume that the majority of customers must be satisfied as there are not a huge amount of reviews.
I have used the app again for summer/World Cup warm ups. Easy to order tickets and receive on mobile. I’ve now also easily transferred tickets to family with no problems.
I have used the app again for summer/World Cup warm ups. Easy to order tickets and receive on mobile. I’ve now also easily transferred tickets to family with no problems.
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Forced to use app
The app is not bad I guess but why do I have to even use the app. I was planning on leaving my mobile at home and taking a spare in case I lose it or it gets stolen at the event but you are forcing us to use the app and also collecting unnecessary personal information which is probably some kind of violation in of itself.
You’ve created a solution to a problem nobody had to begin with, congrats. Bunch of geniuses.
You’ve created a solution to a problem nobody had to begin with, congrats. Bunch of geniuses.
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Ticket transfer
Eventually worked perfectly, however it took a quite a few hours to get our heads around and was more trial than following any instructions which were non existent or vague at best.
Easy to use
We have a group with the entire family and have 4 Scotland season passes and we all decided we should get this app as it would be hassle-free and no worry to pick up the passes. Downloaded it and only had to put my details in order to create an account where the season pass is safe. Very easy to use and instantly shown up in the tickets section. Way better than having to drive to pick up them from my grandad. Recommend it over than the physical ones.
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