Leave a Review EVCS
Extremely buggy
Pulled up to a charger only to find the app I have installed has been replaced by this one. Ok, no problem, download the new app and try to log in—the app repeatedly throws an error with zero description/explanation of what the actual issue is. Ok fine create a new account — throws another error. Force quit the app and try again—same thing. Ok let’s try to create a new account on the EVCS website instead of the app — I get farther but still fails because the drop-down list for the model of my car repeatedly won’t load. Drive to Electrify America and it’s smooth sailing. Sad because EVCS used to be more reliable than EA.Show lesswperfect
App shows available chargers that are not there or set up.
Traveled to a site that the app said was active and available in Elk Grove needing to charge. They were all taped off. I would not trust this app or ev charging company and definitely do not subscribe as the chargers they show on the app do not exist. Zero customer service. We barely made it to another charging site. Going to use my gas cars for my tripsShow lessbuddyboyy
Mind bogglingly bad customer service
I tried to access this network, and it took several minutes of futzing with the machine in the rain and calling customer service to realize that I *had* to download the app and try a free trial to the service. Once I’d done that, the app THEN told me that the charger I was standing in front of was not working. I needed a charge, so I signed up for the free trial anyway, and used the (incredibly) slow charge.
I’m now on minute fifteen of the most annoying hold music on earth to figure out why my credit card has a fifty dollar hold on it for a a free trial.
Emphatically do not recommend.Show lessCranteach
Forgot password broken
The forgot password flow is broken and the last update logged me out which is super annoying. Also very annoying users had to download a new app in the first place that offers zero net new functionality.mv. Danj
Slow and clunky
The new app is slow and only works about half the time. It is clunky and erratic in its function at best. Stations were missing, and while they added my local one which helped, there are probably still some missing. The app is still excruciatingly painful to use.pac42
Subscription EV Charging. That’s the way.
These guys are smart and way ahead of the game EVCS offers subscription based charging throughout their network. They are the only ones smart enough to do this right now. This means you could pick one of their 4 plans, things like unlimited charging. Nobody else offers this I really hope that they continue to grow and expand into other states, because here’s a model that nobody’s doing. You have so many networks out there like EVgo, 7 charge at 7-Eleven, Circle K charge, EV Connect, blink, and the link goes on and on, and on all of these guys charge by the kilowatt hour or by time. EVCS that way you have a subscription and charge anytime you want sort of like when you use your Internet at home.
However, the things they need are to expand their network to other states and more locations in the 3 states they’re in, add more faster, charging units to at least 250 kW, and the biggest thing, get the word out! They need marketing because when you’re the only one in a space, you need to let people know about your advantage.
There are a lot of charging companies out there, and as we’ve already seen, there’s gonna be some that disappear and merge with others. I really hope EVCS makes it using the subscription model. If more people knew about it, it could be huge kudos to everyone at this company.Show lessMikeRadio
More customer support.
When you want to cancel your account, they make it difficult by not having an account deletion option within the app. Literally every app I use has this feature. Please update the app.Tom Sufford
NEW AND IMPROVED!
The new app is way smoother than the previous one! Response time and sensitivity ✅ enhanced search options ✅ user friendly and easy interface ✅ and their new subscription options are a godsend for Ride Share drivers 🙏🏽LuvsRONNIE<3
Highly recommend!
I highly recommend the new EVCS app as its user friendly and easy to navigate.HappyEVdriver
Much better
The new EVCS app has great new features! Super easy to use and I’m happy to see the new map search. It’s awesome!Jessimicuhh
