Princeton University Press User Reviews

Glassboxx Limited

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Inaccessable

Today I cannot access the ebook I paid for. Very inconvenient. Not sure what the issue is but no books show for me and I cannot log back in with the same email I bought the book under. What gives?

Where’s the book?

2 months ago

Response from developer

Hello, sorry to hear about this! If you could please reach out to our customer service team at puphelp@glassboxx.com, they would be very happy to assist you with this.

Unreliable and slow customer support

USER BEWARE: This app crashes once every five times I open it. There is a known issue that causes an error message to appear stating “Email address not recognised”. Even after re-starting my phone and re-installing the app, I cannot fix it myself. I’ve contact customer service when this occurs and each time the reset my credentials, which allows me access, but I still have the issue occurring! Customer service does not work weekends, so support is insufficient. I paid for ebooks that I cannot access!! Shame on Glassboxx and shame on Princeton Press for using Glassboxx to host their ebooks.

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Paul-7891223

2 months ago

HORRIBLE- 0 Stars

I needed a book for a class and I swear I should’ve bought it off Amazon because this is ridiculous how many blatant problems there are. So sorry if you have the MISFORTUNE of having to buy from here. Yes. I know there’s an email that will help. Cuz these BOTS will respond to anything negative. Do not sympathize. Just fix ur problems that you so blatantly have.

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dedechavez

2 months ago

Response from developer

I can assure you that we do not use bots. I understand your frustration and we are here to help if you would like to reach out to us again at puphelp@glassboxx.com.

Highlights , bookmarks bad

Can’t highlight text on android. On iOS, can highlight, but no notebook — you must return and laboriously search for your highlights. Bookmarking wastes time. Every month or so I must delete and reinstall app.

Bringing up Baby

3 months ago

Response from developer

Highlighting is a feature available on the android mobile app as well as IOS, depending on the file version. If you could please reach out to our customer service team at puphelp@glassboxx.com, they can work through this with you.

Not usable.

Not user friendly at all

现在三月了

3 months ago

Response from developer

Our apps have a range of different features available. For further advice, please reach out to our customer service team at puphelp@glassboxx.com. They would be very happy to assist you!

Extremely Disappointing App Experience

I purchased a book with a considerable amount of code that needs to be run. Much of this code the authors include helps generate figures to explain their points, but is not necessary to dig into or learn. However, the PUP reading platform limits how much text can be copied, and thus after two chapters am stuck trying to type out dozens of lines of code that is simply meant to be copied and run.

If PUP does not have a platform that can accomodate programming books then they shouldn't be publishing them.

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Gavin_M_Leighton

4 months ago

Response from developer

Hello Gavin, that sounds very frustrating! I have had a quick chat with our customer service team and understand they recently sent you additional resources for this title. These extra resources are included with all PUP practical handbooks!

Brilliant to read Princeton’s ebooks

I’ve bought several ebooks from Princeton and it’s so easy and nice to read them here!

rorygmcneill

6 months ago

Response from developer

It is great to hear you are enjoying the app! Thank you for your review

What is this??

This app needs a hard refresh. Why this was every deployed for use is absolutely beyond me. Do yourself a favor and just get a hardcopy of what ever book you are trying to read. The app crashes, window resizing is impossible, sometimes the book won't even load.

Pegasus.Tales

7 months ago

Response from developer

If you reach out to our customer service team at puphelp@glassboxx.com, they would be very happy to help you with any technical issues you may be experiencing!

Garbage!

What garbage this app is! The question is, why does it exist?

RXT

7 months ago

Response from developer

Sorry that you are frustrated with the app. Our customer services team are always available to help if you would like to reach out to them at puphelp@glassboxx.com.

Awful app, do NOT download

I purchased an eBook for a class that was 20 dollars and I was only able to get into the app twice before being locked out and unable to see my book or log back in once I signed out. This app is terrible, clearly designed by morons and should not be downloaded by anyone. Take this warning.

Don’tdownloadpupressapp