Leave a Review Mister Car Wash
Horrible
I recently purchased my subscription and Mr. has been blowing my phone up telling me to sign in on the app. When I finally get to do it, I put in all the information they asked for and they can’t sign me in with my subscription. I’ve tried multiple times so it’s really annoying and I’m over it.Trinity-Rae
Developer Response
Hi Trinity-Rae - We're so sorry to hear that you're coming across issues on our Mister Car Wash app. Please contact our Customer Care Team at help@mistercarwash.com with your email, phone number, name, and any other additional details you can share to help us look further into this issue for you. Thank you! -The Mister TeamHorrible website for member services
Pointless website. Constantly having problems with it every time I have to reassign a new credit card (average once a year). I have 2 vehicles tied to the same card. Any info changes made on the website don’t seem to carry over to the wash location computers, so the staff has to redo it every time. If I reassign a card to one membership it cancels the other membership and only allows you to do 1 change per month! Since one vehicle membership is cancelled I have to get a new tag for it at the wash which in turn has to be added to my account on the website (by me) to tie the new tag number to the online account. Aside from the awful IT issues no major issues with the wash itself. My suggestion would be to not use their website at all for any services, do it all in person.Show lessShoguns80
Developer Response
Hello Shoguns80 - We're sorry to hear about the issues you have come across on the website. If a credit card is removed prior to adding a new credit and attaching it to your membership, it will automatically cancel the membership it was attached to. We advise adding the new credit card information first before deleting the old information. If a membership is cancelled, you will just need to reactivate the same windshield sticker once the billing cycle for that membership has ended. If you have further questions, please don't hesitate to contact our customer care team at help@mistercarwash.com. Thank you! -The Mister TeamNot good
Since I downloaded this app, it has frozen doesn’t wanna open. I don’t think that’s a good thing.RVMancera
Developer Response
Hi RVMancera - We're very sorry to hear that you're coming across issues on our app. Please email our Customer Care Team at help@mistercarwash.com with your email, phone number, name, and any other additional details you can share to help us look further into this issue. Thank you! -The Mister Team