Won't Refund, Charges Outside of Apple App
DISHONEST!
Clario offers upgrades and additional charges outside of the App Store, and if you sign up for one of these "bargain" offers, they won't refund your money when you cancel. You also have to contact them separately about the add-on. Imagine my surprise when I cancelled through Apple, and a week or two later I was charged for the add-on!
They told me in email that I had to ask for a refund within 14 days, and that I could only ask once. Well, the subscription renewal was monthly, and they would not honor the refund request on the second (new subscription) month. Even though I had not even used any of the services that were part of the app, and I had canceled the app a week or two earlier, and even though the new month should have been treated as a new subscription from my standpoint. Heck, how do you even use an add-on for an app that is no longer functional (no subscription to the main app) or installed?
I think it is clear all they want is my money, and are attempting to trick people into giving them more! They shouldn't act DISHONEST!
Clario offers upgrades and additional charges outside of the App Store, and if you sign up for one of these "bargain" offers, they won't refund your money when you cancel. You also have to contact them separately about the add-on. Imagine my surprise when I cancelled through Apple, and a week or two later I was charged for the add-on!
They told me in email that I had to ask for a refund within 14 days, and that I could only ask once. Well, the subscription renewal was monthly, and they would not honor the refund request on the second (new subscription) month. Even though I had not even used any of the services that were part of the app, and I had canceled the app a week or two earlier, and even though the new month should have been treated as a new subscription from my standpoint. Heck, how do you even use an add-on for an app that is no longer functional (no subscription to the main app) or installed?
I think it is clear all they want is my money, and are attempting to trick people into giving them more! They shouldn't act DISHONEST!
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Response from developer
We’re truly sorry to hear about your experience and understand your frustration. This is not the experience we want for our users, and we apologize for any confusion or inconvenience caused. Please contact us at hello@weareclario.com with your account details so we can review your case and work toward a resolution. Your feedback is crucial, and we’re committed to making things right for you. Thank you for bringing this to our attention.
