Won't Refund, Charges Outside of Apple App
Clario offers upgrades and additional charges outside of the App Store, and if you sign up for one of these "bargain" offers, they won't refund your money when you cancel. You also have to contact them separately about the add-on. Imagine my surprise when I cancelled through Apple, and a week or two later I was charged for the add-on!
They told me in email that I had to ask for a refund within 14 days, and that I could only ask once. Well, the subscription renewal was monthly, and they would not honor the refund request on the second (new subscription) month. Even though I had not even used any of the services that were part of the app, and I had canceled the app a week or two earlier, and even though the new month should have been treated as a new subscription from my standpoint. Heck, how do you even use an add-on for an app that is no longer functional (no subscription to the main app) or installed?
I think it is clear all they want is my money, and are attempting to trick people into giving them more! They shouldn't act DISHONEST!
Response from developer
We’re truly sorry to hear about your experience and understand your frustration. This is not the experience we want for our users, and we apologize for any confusion or inconvenience caused. Please contact us at hello@weareclario.com with your account details so we can review your case and work toward a resolution. Your feedback is crucial, and we’re committed to making things right for you. Thank you for bringing this to our attention.
Fear-mongering for Subscribers
I downloaded this to see how it worked; however, before getting anything started it asked me for a Login. I could either Sign up or “if I had a Subscription” Login. This means that once I signed up, I was going to need to subscribe. This is just another way to take someone’s money with fear and without proving yourself first.
This is a huge “NO” for me.
Response from developer
Thank you for your feedback. We apologize for the confusion with the sign-up process. We're working to make subscription details clearer. Please contact support at hello@weareclario.com if you have any questions or need assistance. Your input is valuable to us.
Stay away it’s the opposite
Response from developer
We’re really sorry to hear about the issues you're experiencing with your phone. However, we want to clarify that our app does not have the ability to jailbreak devices or affect iOS updates. If you have any issues related to the app, please reach out to our support team at hello@weareclario.com, and we’ll do our best to assist you.
Mr Ward
Response from developer
We’re always working to improve communication around our features and pricing. Your input is valuable, and we’ll take it into consideration for future updates. Thank you for sharing your thoughts!
This is a scam
Response from developer
We’re very sorry to hear about this frustrating experience. Please know that we take these issues seriously. If you can, try reaching out to hello@weareclario.com for assistance. Your feedback is important, and we want to resolve this for you as soon as possible. Thank you for bringing it to our attention!
Charged for two subscriptions
Also, Good luck getting this software OFF your desktop ever.
Response from developer
Thank you for sharing your experience with us. We’re truly sorry to hear about the confusion regarding your subscription and the difficulties you’ve faced with our customer support. We understand how frustrating this situation must be, especially after you took the necessary steps to cancel. If you need further assistance or clarification, please reach out to our support team directly. We’re here to help and want to ensure you have a better experience moving forward.
Save money. Complete rip off
Response from developer
Your feedback is important, and I’d like to address your concerns directly. Please reach out to us at hello@weareclario.com with the details about the issues you’ve faced, so we can work to resolve them and improve our service.
Clario anti spy
Response from developer
Thank you so much for your positive review! Your security is our top priority, and we're committed to supporting you every step of the way.
Does not cancel auto renew
Response from developer
We’re really sorry to hear about your experience and the issues with your subscription. This isn’t the level of service we aim to provide. Your feedback is valuable, and we appreciate you bringing this to our attention.
Great job!
Response from developer
Thank you! We're glad you liked it.
