I’ve been uninstalling and reinstalling this app for the last couple of days. It keeps glitching out and refusing to let me click on a payment option to pay for and use the app.
I even went as far as to download on my husbands phone and pay for a month thinking I could log in on my phone to bypass the issue I’ve been having of it not letting me click a payment option. And that was no avail either, thankfully I only did a month and am only out my time and .99 cents.
Developer Response
Thank you for reporting this issue! It has now been fixed.
If you have issues again, please reach out to our support email support@rayallentraininggroup.com where we can respond more quickly.
I apologize for the poor experience you had and for our late response.
We hope this solves it for you. If so, please consider revising your review.
Happy training,
C.T. Bell
DeveloperI purchased this app when it was released to help log the training of my SAR live find area search K9. I have found the app easy to use, and it makes demonstrating his training to the chief of my organization and incident commanders very easy. The ability to add pictures to training events allows clear documentation of any particular difficult situations/problems that arose during training, and I have started saving screen shots of his path during the search from his Dogtra Pathfinder and a Caltopo map of the search area with a wind field. This has made reviewing prior trainings to help determine how best to set up future training problems for him much more useful. I hope to be adding a HRD K9 in the near future, so I appreciate the ability to log training for multiple dogs. The app did go down a little before Christmas, but I reached out to Ray Allen via their website and it was updated and operational with no data lost a few days later. The app makes exporting a CSV of your training log very easy, and I now make a point of doing that periodically so I have a backup if issues arise. The CSV is also an easy way to demonstrate your training for certification/recertifications. Idea for improvement- it would be really helpful if the K9’s information page had an easy way to log immunizations and other health information. Our vet gives access to that information via their app, but it would be nice to have all the necessary information about the K9 in one place.
I can’t even open my app anymore. It’s just crashing when it tries to load. Sad being I paid my subscription and was logging all my dogs training in this app.
Developer Response
Thank you for bringing this to our attention, we recently released an update to addres this issue. We apologize for any inconvenience.
If the issue persists, please reach out to us at support@rayallentraininggroup.com
We appreciate your continued patience as we work to improve our response times and user experience.
If we earn it, please consider updating your review score.
All the best,
The RAM Team
For a App that says it’s was developed for police and military working dogs, it truly disappoints. Very basic app, no real features such as drop-downs for different scents for scent training, all fill in the blanks, super basic tracking software. No place for vet records, pet information or any other information about your dog. Hopefully Ray Allen will work on a better product for the future. Canceled my subscription right away.
Developer Response
Thank you so much for the feedback!
While we consider simplicity a feature, there is always room for the app to improve.
Just launched version 9 which adds data fields for each dog, including a Primary Vet.
We hope you find the software that best fits your needs.
Best,
The RAM Team
KayRoad
SC MMA MD
Themba's mom
Crabby patti