Leave a Review Reimagine
Can’t get past the login page
It asked me to sign in with MyHeritage account. I tried to and it said I don’t have an account so I haven’t been able to use it. Help!Emb010514
Developer Response
Hello User, I would be more than happy to assist and follow up. Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review. Thank you, Shane, MyHeritage TeamSo much fun!
All the fun in one easy to use app plus it makes scanning albums so much easierLudicy
???
I liked the product and tried the free trial but can’t seem to cancel. I am too low on money and time to work on my photos and would have pitched at a later date. When I searched to cancel the phone number was disconnected. The second number listed wanted to charge me $37 convenience fee to cancel.Plafroggy
Developer Response
Hello user, I would be more than happy to assist and follow up. Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. Thank you, Shane, MyHeritage TeamColores diferentes
Deben mejorar la app, al dar color la piel queda con colores disparejos oscuros.RosBenBar
All I wanted was a photo editor
After having the yearly subscription rate charged to me during the beginning of the “Free Trial period “, I attempted to use the editor to repair the scratches and damage to a few of my older photos. To my disappointment not only did it not remove the scratches but added more damage to the photos.
Because of this I decided to cancel my subscription on the first day but low and behold there does not seem to be anywhere to accomplish this on the app. When I looked it up in the support section, only cancellation of the My Heritage subscription was addressed and those options were not available on the reimagine app settings section. Not well thought out or just some way to make one get more than they wanted.Show lessUnsatisfied Sailor
Developer Response
Hello Customer, Please send an email to Shane.vipsupport@myheritage.com from your registered email address at MyHeritage so that I may locate your account. Best regards, Shane, MyHeritage TeamNot a happy user
I am so disappointed with this app. First I ended up buying the subscription for one year when I only wanted to try it. Not very clear the options. Then you scan pictures but cannot download them to your device, you must subscribe to Myheritage. Just be aware. I would be happy if I could get my money back.Show lessSea creature55
Developer Response
Hello Sea creature55, I would be more than happy to assist and follow up. Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. Thank you, Shane, MyHeritage TeamCan’t get past login screen
Entered my MyHeritage credentials and pressed the Log In button. Nothing happens, even if I press it repeatedly or hold it down.
UPDATE: The Reimagine app seems to be the same as the functionality in the MyHeritage app. Once I had tried it in MyHeritage, I had no problem logging into Reimagine. It’s a simple but effective app that did wonders for old grainy black and white photos. I am sure I will get a lot of use from it.
There is a problem logging in, which hopefully the developer will solve. It might have occurred because I installed both MyHeritage and Reimagine about the same time and didn’t realize that the features of Reimagine are already included in MyHeritage.Show lessdigbydoggie
Developer Response
Hello digbydoggie, This does not sound good and we would like to help you with this problem. Please write to me from your registered email address to Shane.vipsupport@myheritage.com. Please provide a detailed explanation of the problem you are facing. Kind Regards, Shane, MyHeritage Team.Can’t get past login screen
Entered my MyHeritage credentials and pressed the Log In button. Nothing happens, even if I press it repeatedly or hold it down.Poorly rendered app.
Unfortunately, I bought subscription which totally fails in rudimentary application. There is no Help Menu, instructions, or ability to fully delete photos. Once, uploaded, it’s a dead-end. Then, I learn the app privacy policy comes out of Israel. Do not subscribe until these issues are remedied.akamaikani
Developer Response
Hello customer, I would be more than happy to assist and follow up. Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. Thank you, Shane, MyHeritage TeamRepair didn’t work
I have a picture that’s been damaged, about 1/4th of someone’s knows has been scratched off the photo. But the app just says there’s nothing wrong and it doesn’t need fixing. I don’t know how well anything else on the app works but that’s the only reason I got it.Jathan1117
Developer Response
Hello Jathan, We would like to look into this for you. Please write to me from your registered email address to Shane.vipsupport@myheritage.com so that I may locate your account.
