Do not bother!
Not sure why they describes themselves as the nation’s largest network if (1) they are recently new company and (2) there is no availability on the tri-state. Why not bother? Because Neighbor’s Trailer highly recommended to have a contract. This is even listed on their site and in the app. Being proactive and having the paperwork, tried to submit a claim during the rental period. I was told to simply provide a written message from the renter that the claim is true. Above and beyond Supporting documents with video and pictures were submitted. Including messages from the renter. Neighbor’s Trailer sides with the customer. I asked why? They say that renter says the rental occurred outside of their platform. Huh?? Where is the proof, rentals have paperwork, funds, keys, etc. What is worse is Neighbor’s Trailer threatens me with malice, and in wording, says they will suspend me. Being the good guy apparently gets you nowhere even with your proof. I wonder what the courts will say. There is a reason for contracts and paperwork, but no, Neighbors Trailer thinks this nor the laws apply to them. Bet this will be deleted. It is ok, I have screenshot this to spread awareness across the community
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Worst app out there
You’re better off on facebook marketplace or GoEquipMe. These guys are a joke. Trying to recommend another trailer rental company and they block the message to their customer. Leaving the customer without another option because nobody in the vicinity uses this trash app.
Customer service rocks!
I’ve been a trailer host for about a year now and have contacted neighbors trailer several times. Their team is quick to respond regardless of what platform you contact them on. It’s made my rentals smooth and given me confidence in renting my trailers with them.
Cross country move
I used neighbors for the first time finally and was able to rent a large enclosed trailer to make a cross country move and it saved me thousands verses renting a commercial rental truck!!! Will recommend this to everyone!! The gentleman with the trailer was super supportive also even loaned me a couple of tarps!! Best experience ever!!! Totally recommend this!!!
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Best Customer Service
I’ve been using Neighbors Trailer before they created their app. One thing I love about having my trailers in their app and website, is the customer service. Their service goes above and beyond. If there’s ever a problem with a customer, they are always there at any time and moment to help and offer solutions. I feel confident doing business through this app. I know this app is very young but I know it will take off in the near future. -Angie L
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