Leave a Review Outdoorsy Host
Outdoorsy will not help with damage
I have rented out my camper on outdoorsy for around two years. Mostly without incident, however recently when a renter seriously damaged my camper and returned it bathed in sand Outdoorsy has failed to do anything in response.
I have exchanged a few emails with the claims department over the last month and none of them go anywhere. I have submitted all documentation of the incident and receipts for repairs. No response from Outdoorsy. I had to cancel almost a whole month of renters over this and again no response at all from Outdoorsy.
I would recommend passing on the opportunity to rent your camper here if you care about its condition or don’t want to have to pay for other peoples fun weekend damages.Show lessYour camper will be destroyed
Developer Response
Hi there, I'm terribly sorry to hear your RV sustained damage from a rental and that you had trouble connecting with our Claims team. This is certainly not the experience we prefer our hosts to have. I'd love to investigate what happened here and the status of your claim; however, I'm unable to locate your account and booking with the information available, so please contact me directly at experience@outdoorsy.com with "ATTN: DALE" as the subject. I look forward to connecting with you soon. Thanks for your feedback!Please don’t use
I am begging you to save yourself the time and many headaches with this app.
If you have any other options, choose them.
Here is a breakdown of my problems from only this year:
- my listing is suddenly “hidden” you cannot see any list details. I was notified by a few renters and it is currently under investigation. This means loss on potential renters for however long this has been going on for.
- a previous renters card declined. Outdoorsy never notified me, they rented, I noticed my payment was never sent by outdoorsy. After I reached out, they were able to get the payment. But this was AFTER the rental was complete. (Make sure you go and check that every payment has been accepted yourself)
- outdoorsy out sources their employees who answer the phone. Everyone is on a different page. You will get several answers to each problem.
- they never actually get back to you
Example: I had a customer with their own renters insurance ask to drop the insurance from outdoorsy. We filled out the paperwork, got approval, said we would hear back once it went through. We never did. We reached back out, they said they needed more info. Even though they previously stated they did NOT need that specific info.
I use them because they have cornered the market in my state.
But they are ABSOLUTELY the worst. AVOID AVOID AVOIDShow lessF’in over it
Developer Response
Hi there, I'm very sorry to hear you've had these negative experiences. This is most definitely not the intended experience we'd prefer our hosts to have. I'd love to investigate further, but unfortunately, I'm unable to locate your account using the information provided here. Please feel free to email me directly at experience@outdoorsy.com with "Attn: Jaime" as the subject, and I'll be glad to look further into what's happening here. Thank you for taking the time to share your feedback.Worst app ever
It never works, I can’t ever upload pics for my rentals. Always gives me errors or says network connection failed. It’s been happening for over a year. Made calls to support, tried removing and reinstalling app, nothing works. This is a nightmare to get things completed.Robn28