Don’t expect a refund for this companies mess ups
Customer service here is a joke! I returned something and they claim they didn’t get it— seems a lot of people say this has happened to them.
They then charged for for said item I returned and I emailed them saying it was returned why did I get charged etc etc. they then told me they would refund me in good faith.
Sounds great right? They refund me and while it’s still pending in my bank they cancel the refund!
What big company does that?!?!
It’s actually insane I emailed them and have yet to hear back.
They then charged for for said item I returned and I emailed them saying it was returned why did I get charged etc etc. they then told me they would refund me in good faith.
Sounds great right? They refund me and while it’s still pending in my bank they cancel the refund!
What big company does that?!?!
It’s actually insane I emailed them and have yet to hear back.
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App is annoying
App does not send a verification code so you can’t log in through it.
Used to be better, very poor app
I’ve been a subscriber for about a year and a half and have been thinking about trying a different service. I don’t like the new plan breakdown with two orders per month as it can be difficult to schedule your orders if you have an event that is near your month reset (which aligns with the date you first purchased). I have also received clothing that is quite worn out and I dislike that they do not offer size exchanges. The most frustrating aspect however is the awful glitchy website and app. At least once a week I cannot get into the app because it logs me out or else it says my password is wrong then all of a sudden it will work. I have contacted customer service about it but it’s always resolved before they get back with me but it’s very frustrating. In addition, I cannot “heart” or bookmark items for the past week which makes it hard to find things for a future order. Lastly, every time I have reached out to customer service regarding something when they get back to me they are very nice but always just like “sorry.”
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