Be careful with your money!
The concept of this app is great and the users on this app have a lot of good inventory, but unfortunately the positives stop there. I’ve been on pickle for over a year and had a number of incidents including where I’ve been erroneously charged fees despite me having already shipped back a rental (maybe turn off the ability to charge late fees after an item has been shipped?), a renter has stolen an item from me and pickle has allowed them to continue claiming they will ship it back for 2+ months without charging them, a renter has damaged my item and they would not charge them for it unless I paid the upfront cleaning cost, the list goes on. I feel like I’m constantly back and forth with pickle support and they never provide me sound rationale for why these issues happen, they do not stand behind their own policies, and they act confused and bounce me back and forth between multiple representatives. If they’re collecting 20% of our earnings, they need to be providing much better support to the owners who literally keep their business running - and they also need to have things in place like shipping protection and literally just a simple guarantee that they won’t mishandle your money and charge you erroneous fees?! Be careful and keep an eye on your bank account - they are not afraid to charge you “mistakenly” and claim they’ll refund you later - after you chase them down and go back and forth with support for a few hours, of course.
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Unreliable handling of money
I’m an active user and love the idea of the app. It fills a very real market problem. However, being a new app, it’s full of glitches and underdeveloped customer service practices. The reason I am currently rating it 2 stars is because I’ve encountered several times where they incorrectly handle my money in the app. They have randomly and erroneously taken from my account balance, essentially mishandling my money through the app. It feels shady and I’m considering stoping my usage of the app until they have more experience under their belt.
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Terrible app but biz has potential
The app is so incredibly awful - super glitchy, freezes often, full of bugs. When there’s a bug with the checkout process, I have to contact support to fix it, which isn’t easy because it’s handled in a temporary chat box so you can’t find it unless they ping you first
Overall, not a bad business ideas. Has potential. Just a lot of bad actors on the app that Pickle needs to figure out how to manage and better incentivize clothing owners.
Hopefully they’ll fix the app soon
Overall, not a bad business ideas. Has potential. Just a lot of bad actors on the app that Pickle needs to figure out how to manage and better incentivize clothing owners.
Hopefully they’ll fix the app soon
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