Leave a Review Pickle | Rent & Lend Fashion
Glitchy
The concept is great but the app is so glitchy and the user interface isn’t always the best. I also wish you could see full screen photos of the items. Listings are cropped so you don’t always get to see the full item. Too many crashes while using the app it’s become such a hassle.
It is also impossible to receive any refund. A seller had to cancel my rental as she did not ship the dress in time and I still have not received my refund yet after 10 business days. I contacted Pickle support and they continue to give me the run around.Show lessksatsuko
Poor development
Great great concept just still some development issues. There should be no more than one listing option when searching a brand, some have several different styles like the difference between all caps or all lowercase: ex: SIMKAHI and Simkahi show up as two separate brands. Some issues with messages where it wont let you read it and will continue to have a notification on it. Sometimes has address issues thinking I am in another city for no reason: only one address is saved. Just little annoying things that could be fixed to make the app run way more smoothlyShow lesscmcg1223457633822
Glitchy
The concept is great but the app is so glitchy and the user interface isn’t always the best. I also wish you could full screen photos of the items. Listings are cropped so you don’t always get to see the full item. Too many crashes while using the app it’s become such a hassle.Good concept but so glitchy
In theory this is a good app, but poorly executed. On every item I’ve rented out, I’ve run into issues: the app glitching and it won’t let me and the buyer coordinate an exchange time, drivers being sent to wrong addresses that are an hour away from me, drivers not showing up at all to complete the exchange… I will say that the support team is really responsive, but I literally have to be in contact with them 24/7 when I have an order going out because I run into so many issues. This would be an amazing app if they actually had the logistics figured out and put more effort into the functionality of the app, feels like it was coded by a college student without a degree or somethingShow lesslilnoooooush
Clothing owners beware!
I read another review that said this app protects renters not owners and I 100% agree, especially for high quality items. I rented out a top that retails for >$500 and the borrower submitted the wrong address so my top got lost in the mail and Pickle refused to take responsibility even though throughout the app they insist that there is protection for your items. This top is still missing. It’s been over a month now. Pickle refuses to help. They say that if you agree to use their shipping service they don’t need to take any responsibility any more. I also had someone borrow a pair of >$1k shoes and Pickle’s Uber courier service guy picked it up and then a few hours came back to drop them back off to me without checking I was home. He spoke no English and I had no idea why the item wasn’t delivered and the renter was upset. I will no longer use this appShow lessWMJIA
Unusable / blank screen on app
I could log in on the app at first, but then it just goes to a blank white screen. I’ve closed out of the app to reset it, and I tried before and after doing a software update on my phone. The website is not really super user friendly so you have to use the app, but I also cannot use the app… I can’t be the only person that has had this issue?Show lessALF9301
Developer Response
Hi ALF9301, we're so sorry about the bug that caused this. Please make sure to update your app through the App Store where this is fixed. If you are still having issues please reach out to support@shoponpickle.com with your username and we will get this fixed ASAP.Absolute game changer
Pickle is amazing!! Here’s why I love it:
- access to pieces and brands that would normally be out of my reach (I rented a beautiful Alemais dress recently)
- ability to more accessibly explore new brands and explore styles (I just discovered l’idee!)
- last minute delivery for when I’m truly in a Pickle
- no subscriptions!
- sure they’re a startup and have growing pains but they’re constantly shipping new features and learning from their customers
- there’s a real community with the users - I’ve even been to some of their events and met awesome women!!
I have 12 weddings this year and I’ll be using Pickle at every one!Show lessally06_
My items came back ruined
I thought Pickle was an incredible idea at first.
I rented out a pair of pants which I was super excited about, but they didn’t fit. I understand that they disclose this information before you decide to rent. I’d rather just buy a pair of pants as it seems like I wasted my money on something that doesn’t fit.
I also rented out a few things, and both of them came back slightly ruined. It cost more to get them fixed than the amount I made on the rental.
Again, I know all these things are stated when you sign up, just a bummer as I really wanted to utilize this platform. It just doesn’t seem worth it.Show lessTd8888666
Love the concept but app could use work
Absolutely OBSESSED with the whole concept of the app; it’s like having a million girlies to share clothes with without having to buy a new outfit for every occasion!
Unfortunately the app itself can be a little buggy which can make things difficult for deliveries/handoffs etc.
Also the search functions aren’t super accurate, you can search for “maxi dress” and get like 500 mini skirts, swimsuits, and completely unrelated items.
Love the whole thing and hope it improves over timeShow lessaam333
Great for renters. Bad for owners
I have been using pickle for over 6 months. I loved the idea of it and had great experience as a renter. As an owner however, customer support is not on your side. The basis of this product is to rent and exchange YOUR clothes. They do not care about you at all, the last of support to those clients and protection of garments is astounding. DO NOT RENT YOUR CLOTHES WITH PICKLE. ESPECIALLY HIGH VALUE. Pickle protects the renters and not the owners. This system will not last.Show less.M.<3
