Leave a Review Pickle | Rent & Lend Fashion
Horrible customer service
I rented a dress for a friends wedding and the renter completely misrepresented the item. I messaged customer service to request a refund as the renter was only providing 50% declaring it a fit issue. In my opinion, a dress being six inches shorter in photos than in delivery is not a fit issue, but a representation issue. Customer service was not helpful and told me there was no description for the item so no refund was entitled.Show lessHihibsjskxbxnskH
Inconsistent and very limited
So I really like this app because it has a variety of styles and brands. The problem with this app is the inconsistency between the sellers, availability, and shipping. I placed an order almost 2 weeks in advance and the day before it’s supposed to be shipped. It was canceled. I never received an email or anything! I had no idea the item was even cancelled until it was too late. On top of that the attendant basically said just go find another one. They don't even give you an option to rate the seller like its suppose to. Then theres the 1000 dollar shipping insurance which is sooooo terrible because you basically cant rent anything good if your not in new york. The majority of the sellers on their aren't even in state, so good luck renting anything you actually like of quality. They have the WORST app glitches and most of the items you save either get removed or the renter is away. This app should focus on the quality more and maybe they would see a more rapid expansion because they just lost a customer who would have spent majority of my money there!Show lessMacqueen101
Renters beware…
I recently used this app to rent an item and encountered an issue that I believe needs to be flagged. If an item gets damaged during your rental period, you will be charged the full retail price of the item plus the rental fee, which can amount to 20-30% more than buying the item outright. Additionally, the significance of the damage is determined by the owner, which can be subjective.
While the concept of this app is great and it has the potential to be an incredible community, I hope they address these policies to provide a fairer experience for both renters and owners.Show lessejs606
Extremely unrealiable
The delivery system is so bad and pickle doesn’t take responsibility blaming it on Uber delivery and makes you talk to their support if something happens, meanwhile you can’t even contact your own delivery guy! So messed up and painful. I spend about 2 hours trying to first locate the item the delivery took and then trying to return while my rental order being canceled and pickle didn’t take any responsibility.Show lessPicklereview
Perfect for last min events
This app has saved my LIFE for last min events when I don’t have time to shop. The service is amazing & they’re super speedy. LOVE THEM!🩷🩷🩷kingtay0
Horrible
Quite literally maybe the worst app I’ve ever used. When I reached out to customer service, they called me by the wrong names multiple times which I was confused by. Then I realized, somehow there are multiple users in a group chat with the customer service representative? So I’m seeing different users names, addresses and orders, while trying to reach out about an issue I was having. This app is a complete mess, impossible to use, and I would absolutely not recommend to others.Show lessCarly7!
High quality items and delivery
Pickle is so convenient and helpful. I’ve rented from them many times and every item I get is in excellent condition and the rental process is smooth and easy. I also always get so many compliments on my pickle outfits :). perfect for weddings and special events, will be using frequently!LC97!
app needs a ton of updates
I love Pickle as a concept, but the app needs a ton of updates in order to make it easier for people to use. Some issues I’ve had as an “owner” on the app:
-notifications of messages with individuals are automatically toggled off for me. so I’ve missed messages before and this caused issues with renters who weren’t able to receive a prompt response from me. this also means my “response time” is inaccurate. “response time” and other stats have been added to the app, when they should be fixing other issues instead of spending time adding stats that can come later
-I needed to delete a few items because they were no longer available, but the app kept timing out. a renter put an offer on one of those items and I had to decline it. this causes issues for me, because that will increase my “cancellation rate” on the app, even though I tried to delete the two items from my closet several times.
-the “looking for” tab refreshes every time you post a comment on someone’s post and then try to go back to the main page. this is frustrating because then I have to keep scrolling all the way back to the location I was at on that tab in order to post more comments on relevant posts.
these are just a few of the issues I’ve encountered and it makes it super frustrating to use the appShow lessuser382846193903
More Promotion On app
This is my first time downloading and hearing about this app. I feel it could be really popular like Depop if they have more promotions on it. Please spend money on promoting the app. I just stared putting my clothes up . GO RENT . “ @_beegee . I wish there was a promotion so more people can see my stuff. PLEASE promote the APP MORE!!!!Show lessASCAMDOORDASH
Glitchy app with a lot of bugs
I love pickle and have been renting with them for the past month and a half. I find myself having multiple conversations with the support team because of bugs within the app. Hopefully soon they will have app testing or create a feature for users to report bugs so that they can get some of these changes rolled out.
Bug fix suggestions:
- You shouldn’t be able to change your counter offer after accepting an order
- Users should have an option to rate a renter after the initial prompt goes away (right now you have one chance to leave a review—if you don’t click immediately, you won’t be able to leave a review later)Show lessValerie1048
