Buggy
App is very buggy when viewing photos. Will crash often requiring you to reopen and log in. More frequently, have been getting “unable to connect to server” error message. Have to delete and re-install the app to work again. It’s a shame that the developers do not take all the low reviews seriously and fix these issues. In the age of genetic AI, I hope these all these developers get replaced
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It works fine
Barcode, messaging, and updates through the day are all functional. Not sure why this app has so low rating.
Sign in crashes the app
Scan QR -> tap sign in -> app crashes
QR code is not working!
QR code stopped working! It doesn’t show anything (blank white instead of camera) when clicked on to scan the QR code!
Qr code Scanner doesn’t work
The only thing I need this app for is to scan a QR code to check my kids in and out, and it doesn’t work.
No tech support
I invited my husband and he used the link sent to his email to register, but on his phone it says “no child to display.” The app support button takes you to a webpage with a 404 error. Left voicemail for 1Core & awaiting reply.
Crashes everytime I look at pictures
What the title says
Logs me out
Why do I have to manually type my email address and re-login all day long? Either the app (when left open) needs to NOT continually log us out, or there needs to be a pin code/quicker way to login each time.
Constantly crashes
Crashes everytime I try to browse photo gallery
Not easy to view pictures.
Really the only think I need from this app is to easily see the pictures that are posted of my child each day.
Both daily summary and gallery options make it hard to scroll through and zoom into pictures. Our other center used HiMama which was much much better.
Also, I liked the fun HiMama app art and colors. This app art does not look like anything related to joy or childhood. That is a petty grip, but wanted to throw it out there.
Both daily summary and gallery options make it hard to scroll through and zoom into pictures. Our other center used HiMama which was much much better.
Also, I liked the fun HiMama app art and colors. This app art does not look like anything related to joy or childhood. That is a petty grip, but wanted to throw it out there.
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Unable to cancel autopay
The app says I can’t diseroll from autopay - that has to be illegal. The developer says I need to contact the provider, but I need a unilateral way to disenroll from autopay. You have no right to keep taking money from my bank account where I no longer authorize that.
Response from developer
Dear Parent, Thank you for taking the time to share your feedback. We're sorry to hear that you've had a negative experience with our product. Please contact us directly at [support@1coresolution.com] and provide your child & school details so we can help you with this issue.
If Face ID won’t recognize you, you can’t access the app
Update: if you have app limits turned on and 1Core is included and it’s after hours, you can’t use Face ID and you can’t override.
Face ID in the all isn’t recognizing me right now for some reason and the app doesn’t give an option to enter my password soooo I just can’t access the app? Seriously?
Face ID in the all isn’t recognizing me right now for some reason and the app doesn’t give an option to enter my password soooo I just can’t access the app? Seriously?
Response from developer
Update: We're sorry to hear that you've had a negative experience with our product. Please contact us directly at [support@1coresolution.com] and provide your child & school details so we can check the issue and find a solution.
Can’t sign in
I installed the app but was not able to log in with my password. I could do that in my laptop at the same time!
Unable to cancel autopay
The app says I can’t diseroll from autopay - that has to be illegal.
If Face ID won’t recognize you, you can’t access the app
Face ID in the all isn’t recognizing me right now for some reason and the app doesn’t give an option to enter my password soooo I just can’t access the app? Seriously?
No auto login!!
This app does not support face ID, and does not offer your password, so every time you launch it, you have to go to settings, go to passwords find your password, copy and paste it into the app then go back to settings and copy and paste the password. Ridiculously slow and lame.
Response from developer
Dear Parent, Thank you for taking the time to share your feedback. We would like to let you know that this option of Face ID has been provided with the family app login, hope you have had a chance to look into it and update it to the newest version.
Lobbying to switch apps at this point
Why do payments keep failing to go through on the app, why does it crash randomly accessing different features inside the app, why do I have to turn off a VPN connection to log in? Because this is a poorly built app with even worse support. Our school has even confirmed they are looking for alternatives to switch to that aren’t nearly as problematic.
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Do NOT give your bank acct info
We were using this app for auto payments to our child’s daycare. When we were asked to no longer use this app there is NO way to delete your bank account information out of the app. It is still pulling money out of my account after multiple attempts to reach customer service and request my bank account be disenrolled and deleted!
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Good but needs slight improvement
We enjoy getting the updates and checking out the pictures/videos. I do agree with a couple previous comments. If you’re an iPhone user, the passcode overlaps with the lower bar so 75% of the time I have to re-type the code. FaceID would be so much easier.
Glitchy
Seems like new updates constantly being pushed through, but they break other functions. (E.g., added video download option in gallery but now the videos won’t play.) Wish it just worked consistently.
