Fees
there should be more incentives for host families who have used the company 14 years. These fees are ridiculous and way too high.
No longer able to hide au pairs from search
I’ve just about had it with this terrible app. The updates and improvements have not happened fast enough, and it is in no way better than the old website. Choosing an au pair is NOT a tinder date. It’s an investment of time and effort and there should be more than a Gen Z app available for paying customers. There should also be substantially more information on profiles should someone want to include it and better search functionality, including keywords.
The number of obviously fake or planted reviews to up the score to 4.7 is frustrating and makes me question the integrity of the company itself. It’s very clear which reviews were submitted by seasoned hosts and au pairs alike.
The number of obviously fake or planted reviews to up the score to 4.7 is frustrating and makes me question the integrity of the company itself. It’s very clear which reviews were submitted by seasoned hosts and au pairs alike.
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Response from developer
We appreciate your feedback and are very sorry for any inconvenience caused. As with any new launch, we’re working through initial issues, and your feedback is instrumental in making improvements. We’re rolling out updates frequently, so please enable automatic updates to get the latest fixes. We value your business and hope you will choose to continue hosting with us, if you wish to discuss this further, please email us at support@culturalcare.com.
Still worse than the old website
The old website was easier to navigate and had much more functionality. It felt easier to filter candidate selection based on characteristics that mattered to me and I felt like the old profiles gave me more useful information. The roll out was very rocky and it really has never gotten to the level of the old website. Really disappointed in this app and the host family experience being degraded. I tried to give it time to improve but really still very annoyed.
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Glitchy app experience
The ap has been horrible for use. I have had notifications that do not come through, if I’m not in the ap I don’t see calls come through either. If I in a chat and I get a text it doesn’t always show up, I have to leave the ap close it and reopen it to see updates. Camera only works in selfie mode which is hard for showing spaces to potential matches.
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Rollback the rollout
Hosting an au pair is a massive investment of time, resources, energy, finances, and love. Catering to TikTokers / phone addicted young adults is just so antithetical to the au pair experience that I want for my family. Even if overall experience is ultimately improved with an app, eliminating the functional website alongside the rollout makes no sense. I am not comfortable with uploading images of my home - that can be shared live via video chat. I have logged into the app and somehow am not able to do so with the same information on the website? My login email is associated with another account? Yes, that’s correct. And I would like to access it.
While I found photo uploads frustrating on the old website, I far preferred that platform to the new app.
Transition documents for au pairs in rematch are not accessible.
Entire bodies of text are eliminated due to shortened characters, which means rewriting entire carefully written sections.
Having hosted for 5 years, including one with another agency for a specific extension match and then returning to CC because I valued the customer experience even at a higher cost, I am sad to say that I will be leaving again and for good at the end of our current term if changes aren’t reversed and upgrades made.
While I found photo uploads frustrating on the old website, I far preferred that platform to the new app.
Transition documents for au pairs in rematch are not accessible.
Entire bodies of text are eliminated due to shortened characters, which means rewriting entire carefully written sections.
Having hosted for 5 years, including one with another agency for a specific extension match and then returning to CC because I valued the customer experience even at a higher cost, I am sad to say that I will be leaving again and for good at the end of our current term if changes aren’t reversed and upgrades made.
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