Great Until it Wasn’t
The app works extremely well! I was able to navigate with ease. I quickly connected with a Local Coordinator and crafted a strong authentic family profile. I contacted 11 au pairs interviewed four and found the one! I completed all of the requirements to match, minus one…the first one. I got on a call with the enrollment/matching specialist and learned the combination of my youngest child’s ASD + g-tube is too much for this agency to accept our family. If only the app would not have allowed me to skip step 1, I could have put a months worth of effort into an agency that sees us as worthy of their childcare.
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Fees
there should be more incentives for host families who have used the company 14 years. These fees are ridiculous and way too high.
No longer able to hide au pairs from search
I’ve just about had it with this terrible app. The updates and improvements have not happened fast enough, and it is in no way better than the old website. Choosing an au pair is NOT a tinder date. It’s an investment of time and effort and there should be more than a Gen Z app available for paying customers. There should also be substantially more information on profiles should someone want to include it and better search functionality, including keywords.
The number of obviously fake or planted reviews to up the score to 4.7 is frustrating and makes me question the integrity of the company itself. It’s very clear which reviews were submitted by seasoned hosts and au pairs alike.
The number of obviously fake or planted reviews to up the score to 4.7 is frustrating and makes me question the integrity of the company itself. It’s very clear which reviews were submitted by seasoned hosts and au pairs alike.
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Response from developer
We appreciate your feedback and are very sorry for any inconvenience caused. As with any new launch, we’re working through initial issues, and your feedback is instrumental in making improvements. We’re rolling out updates frequently, so please enable automatic updates to get the latest fixes. We value your business and hope you will choose to continue hosting with us, if you wish to discuss this further, please email us at support@culturalcare.com.
Still worse than the old website
The old website was easier to navigate and had much more functionality. It felt easier to filter candidate selection based on characteristics that mattered to me and I felt like the old profiles gave me more useful information. The roll out was very rocky and it really has never gotten to the level of the old website. Really disappointed in this app and the host family experience being degraded. I tried to give it time to improve but really still very annoyed.
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Glitchy app experience
The ap has been horrible for use. I have had notifications that do not come through, if I’m not in the ap I don’t see calls come through either. If I in a chat and I get a text it doesn’t always show up, I have to leave the ap close it and reopen it to see updates. Camera only works in selfie mode which is hard for showing spaces to potential matches.
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