Wonderful trip
The group was wonderful the Lincolnton group and the add ons became great friends right off the bat!!! The guides were all great but Henry was my favorite, he made the stories and facts so real and the facts so inhanced because he lived them. Yvonne was wonderful, kind, and funny. She was also so helpful to me. I thought I had prepared myself for the walking but by the 7 day I found out no I hadn’t ! Yvonne stepped in and got Pat & I handicap rooms. She made it possible for bus to have a great trip even with my walking issue. This was really a trip of a lifetime ! The group was wonderful, all those who guided us were the best and the new friends made and old friends together made the trip the best. A special thanks to Cale for all his work putting the trip together and all the help given during the trip. “Thank you, Good Buddy” as your DD would say.
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Italy Tour
Paola
Scandinavian tour from Sweden, Norway and Denmark, July 7 to July 16 our tour guide name Shaun
Shaun was an exceptional and knowledgeable tour director. He shared valuable insights about the countries we visited, along with his own experiences and favorite places, which made the tour even more engaging and meaningful.
He was always attentive to our needs, consistently checking to make sure everyone was safe, comfortable, and accounted for at every meeting point. His professionalism, organization, and genuine care for our group made the entire experience enjoyable and stress-free.
I would be delighted to have Shaun as my tour director again on another EF Tours trip. He truly made this journey memorable, and I highly recommend him.
Our trip started smoothly until we continued from Zürich to Bergen, Norway. Before leaving the U.S., my husband and I contacted EF Tours to confirm that all of my flights—from departure through my final destination—were confirmed and that a name change made two months earlier had been updated throughout my itinerary to match my passport. An EF Tours representative assured us that the change had been completed and that everything was in order.
Unfortunately, when we arrived for our international flight from Zürich, we discovered that my name had not been updated on the international flight segments. As a result, I could not be issued a boarding pass. The airline agent initially instructed me to contact United Airlines to resolve the issue, but with our flight boarding in less than two hours, there was not enough time to fix it ourselves.
Thankfully, our tour director, Shaun, stepped in immediately. He paid the required fee so the airline could issue my boarding pass, allowing me to travel with the group. It was an incredibly stressful experience, but because we arrived at the airport early, the problem was identified in time.
Shaun reassured me that he would contact EF Tours the following day to ensure my name was correctly updated on all of my remaining international flights. His calm demeanor, quick action, and commitment to resolving the issue helped ease my anxiety during a very stressful situation.
I was extremely disappointed that EF Tours had assured my husband and me that all of my flights had been updated when, in fact, the international flight segments had not been corrected. This oversight caused unnecessary stress and could have seriously disrupted our trip.
I want to sincerely thank Shaun for his professionalism, dedication, and exceptional customer service. He stayed on top of the situation from start to finish and made sure I could continue my tour without further issues. His support made all the difference, and I am very grateful for everything he did.
He was always attentive to our needs, consistently checking to make sure everyone was safe, comfortable, and accounted for at every meeting point. His professionalism, organization, and genuine care for our group made the entire experience enjoyable and stress-free.
I would be delighted to have Shaun as my tour director again on another EF Tours trip. He truly made this journey memorable, and I highly recommend him.
Our trip started smoothly until we continued from Zürich to Bergen, Norway. Before leaving the U.S., my husband and I contacted EF Tours to confirm that all of my flights—from departure through my final destination—were confirmed and that a name change made two months earlier had been updated throughout my itinerary to match my passport. An EF Tours representative assured us that the change had been completed and that everything was in order.
Unfortunately, when we arrived for our international flight from Zürich, we discovered that my name had not been updated on the international flight segments. As a result, I could not be issued a boarding pass. The airline agent initially instructed me to contact United Airlines to resolve the issue, but with our flight boarding in less than two hours, there was not enough time to fix it ourselves.
Thankfully, our tour director, Shaun, stepped in immediately. He paid the required fee so the airline could issue my boarding pass, allowing me to travel with the group. It was an incredibly stressful experience, but because we arrived at the airport early, the problem was identified in time.
Shaun reassured me that he would contact EF Tours the following day to ensure my name was correctly updated on all of my remaining international flights. His calm demeanor, quick action, and commitment to resolving the issue helped ease my anxiety during a very stressful situation.
I was extremely disappointed that EF Tours had assured my husband and me that all of my flights had been updated when, in fact, the international flight segments had not been corrected. This oversight caused unnecessary stress and could have seriously disrupted our trip.
I want to sincerely thank Shaun for his professionalism, dedication, and exceptional customer service. He stayed on top of the situation from start to finish and made sure I could continue my tour without further issues. His support made all the difference, and I am very grateful for everything he did.
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Prayerlady25*
Great service and easy to manage
Very thorough
Taking my first solo tour and the staff has taken away a lot of my apprehensions. They have answered all my questions and made me feel like I don’t have to worry about the details. Looking forward to my trip to Thailand.
