Scandinavian tour from Sweden, Norway and Denmark, July 7 to July 16 our tour guide name Shaun
Shaun was an exceptional and knowledgeable tour director. He shared valuable insights about the countries we visited, along with his own experiences and favorite places, which made the tour even more engaging and meaningful.
He was always attentive to our needs, consistently checking to make sure everyone was safe, comfortable, and accounted for at every meeting point. His professionalism, organization, and genuine care for our group made the entire experience enjoyable and stress-free.
I would be delighted to have Shaun as my tour director again on another EF Tours trip. He truly made this journey memorable, and I highly recommend him.
Our trip started smoothly until we continued from Zürich to Bergen, Norway. Before leaving the U.S., my husband and I contacted EF Tours to confirm that all of my flights—from departure through my final destination—were confirmed and that a name change made two months earlier had been updated throughout my itinerary to match my passport. An EF Tours representative assured us that the change had been completed and that everything was in order.
Unfortunately, when we arrived for our international flight from Zürich, we discovered that my name had not been updated on the international flight segments. As a result, I could not be issued a boarding pass. The airline agent initially instructed me to contact United Airlines to resolve the issue, but with our flight boarding in less than two hours, there was not enough time to fix it ourselves.
Thankfully, our tour director, Shaun, stepped in immediately. He paid the required fee so the airline could issue my boarding pass, allowing me to travel with the group. It was an incredibly stressful experience, but because we arrived at the airport early, the problem was identified in time.
Shaun reassured me that he would contact EF Tours the following day to ensure my name was correctly updated on all of my remaining international flights. His calm demeanor, quick action, and commitment to resolving the issue helped ease my anxiety during a very stressful situation.
I was extremely disappointed that EF Tours had assured my husband and me that all of my flights had been updated when, in fact, the international flight segments had not been corrected. This oversight caused unnecessary stress and could have seriously disrupted our trip.
I want to sincerely thank Shaun for his professionalism, dedication, and exceptional customer service. He stayed on top of the situation from start to finish and made sure I could continue my tour without further issues. His support made all the difference, and I am very grateful for everything he did.
He was always attentive to our needs, consistently checking to make sure everyone was safe, comfortable, and accounted for at every meeting point. His professionalism, organization, and genuine care for our group made the entire experience enjoyable and stress-free.
I would be delighted to have Shaun as my tour director again on another EF Tours trip. He truly made this journey memorable, and I highly recommend him.
Our trip started smoothly until we continued from Zürich to Bergen, Norway. Before leaving the U.S., my husband and I contacted EF Tours to confirm that all of my flights—from departure through my final destination—were confirmed and that a name change made two months earlier had been updated throughout my itinerary to match my passport. An EF Tours representative assured us that the change had been completed and that everything was in order.
Unfortunately, when we arrived for our international flight from Zürich, we discovered that my name had not been updated on the international flight segments. As a result, I could not be issued a boarding pass. The airline agent initially instructed me to contact United Airlines to resolve the issue, but with our flight boarding in less than two hours, there was not enough time to fix it ourselves.
Thankfully, our tour director, Shaun, stepped in immediately. He paid the required fee so the airline could issue my boarding pass, allowing me to travel with the group. It was an incredibly stressful experience, but because we arrived at the airport early, the problem was identified in time.
Shaun reassured me that he would contact EF Tours the following day to ensure my name was correctly updated on all of my remaining international flights. His calm demeanor, quick action, and commitment to resolving the issue helped ease my anxiety during a very stressful situation.
I was extremely disappointed that EF Tours had assured my husband and me that all of my flights had been updated when, in fact, the international flight segments had not been corrected. This oversight caused unnecessary stress and could have seriously disrupted our trip.
I want to sincerely thank Shaun for his professionalism, dedication, and exceptional customer service. He stayed on top of the situation from start to finish and made sure I could continue my tour without further issues. His support made all the difference, and I am very grateful for everything he did.
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Prayerlady25*
Great service and easy to manage
Very thorough
Taking my first solo tour and the staff has taken away a lot of my apprehensions. They have answered all my questions and made me feel like I don’t have to worry about the details. Looking forward to my trip to Thailand.
Dream Vacation
Most Wonderful and Beautiful Vacation Ever!!🥰
Loved Switzerland, Germany,Italy with a Great Day In Austria!!!
Loved Switzerland, Germany,Italy with a Great Day In Austria!!!
Greece with Loukia
Had a fabulous time in Greece. Our tour guide, Loukia was truly one of the best guides I’ve ever had. She was very knowledgeable, helpful, kind and so very friendly. ♥️
Grand Tour of Portugal and Spain
My husband and I, our granddaughter and her mom just got back from our trip. The places we visited were increíble! We enjoyed the hilly narrow cobble stone streets of Coimbra and Évora with their cute shops and bougainvillea topped arches and the clean beautiful cities of Madrid and Barcelona, the museums, and the historic Alhambra! Our tour guide Joseph introduced us to many new foods and experiences and took care of every tiny detail to make the entire trip seamless! Joseph was very knowledgeable and shared all kinds of interesting information about the culture and places we were visiting. It was just a magnificent trip and I highly recommend it.
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Not user friendly
This app is very confusing. Too frequently the app does not show my information. Not user friendly!
Spain, France, Italy
Anna Caruso is the most incredible tour director! She goes way above and beyond to make the tour absolutely fabulous! She has so much passion for her job and for all of the places we visited. She is extremely knowledgeable about every city and place we visited. I just love how she interacts with the group and makes it her personal mission to know and care for each one of us. She brings so much joy and energy every single day. She made our bus rides so fun with playing some games, giving us trivia and little quizzes, and even playing special ethnic songs for each region we toured. She is extremely diligent in providing us with all of the information we need each day. She gives us updates and messages on WhatsApp regularly. She responds to questions/concerns/comments on WhatsApp immediately. I really can’t say enough wonderful things about her. It is extremely evident. She absolutely loves her job and puts 100% of herself into it every single day. I felt like I made a new good friend as I was getting to know her. I plan to request Anna for a future tour director when I go on my next tour with EF tours. I was very pleased with the hotels and local tour guides as well. My whole experience on this tour was absolutely fantastic. I would rate it 10 out of 10! Thank you Anna and EF Tours from the bottom of my heart!❤️
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An unforgettable journey
I had an amazing trip to Namibia—it exceeded all of my expectations, thanks to my outstanding guide, Abraham M.
He is an exceptional leader who worked tirelessly and always looked after everyone’s well-being. He made sure everyone in the tour got equal attention and their happiness was his first priority. He wanted to make sure the tour was a success.
Because of his guidance, I did not only witness Namibia’s breathtaking landscapes and had the incredible opportunity to observe its amazing wildlife up close, but we also gained a much deeper understanding of the country’s history, culture, traditions, and everyday life. He helped us experience the true beauty and spirit of Namibia in a way we never could have on our own.
One of the touching moments was when he arranged for us to hear the Outjo Secondary School youth choir sing a cappella. The children’s beautiful voices are something we will always remember.
Another moment we will never forget was the wonderful birthday surprise he organized for my wife. Hearing the local singers perform a traditional Namibian birthday song was incredibly thoughtful and heartfelt. She was deeply moved by his kindness, and it made her birthday truly unforgettable.
We wish him continued success. May he continue inspiring travelers from around the world.
He is an exceptional leader who worked tirelessly and always looked after everyone’s well-being. He made sure everyone in the tour got equal attention and their happiness was his first priority. He wanted to make sure the tour was a success.
Because of his guidance, I did not only witness Namibia’s breathtaking landscapes and had the incredible opportunity to observe its amazing wildlife up close, but we also gained a much deeper understanding of the country’s history, culture, traditions, and everyday life. He helped us experience the true beauty and spirit of Namibia in a way we never could have on our own.
One of the touching moments was when he arranged for us to hear the Outjo Secondary School youth choir sing a cappella. The children’s beautiful voices are something we will always remember.
Another moment we will never forget was the wonderful birthday surprise he organized for my wife. Hearing the local singers perform a traditional Namibian birthday song was incredibly thoughtful and heartfelt. She was deeply moved by his kindness, and it made her birthday truly unforgettable.
We wish him continued success. May he continue inspiring travelers from around the world.
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Greece trip 2026
Our trip was amazing, the people in my tour were so nice and made the trip that much better. Our Tour Guide Michael Zolotas made sure we were taken care of every step of the way! He is great!
Apptacular!
Really digging the new release!
Japan tour
What an amazing trip - so glad I went - the history - the beauty - the hikes - the mountains- the people - the crafts - the awesome tour guide Kumi 👍 everyone should have the opportunity to experience this amazing country and culture- DJ Donna Jo Thompson
Solo Scotland
This was such a wonderful trip to begin with, but we lucked out having Robert as our tour director and Andy as our bus driver. Robert went above and beyond his duties and was with us every step of the way. Andy kept us safe and I really think his driving skills were top notch. But, their humor and patience with those who may have been a little late getting to the bus here and there is what I felt was especially endearing…icing on the cake.
I would also mention I thought the hotels we stayed in were outstanding. I was pleasantly surprised.
I would also mention I thought the hotels we stayed in were outstanding. I was pleasantly surprised.
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Great Vacation in Eastern Europe
Constantine has been a great tour guide through out. Very informative and very helpful. He informs us each step of the way on our daily activities and schedule to follow. He was helpful helping me out of the tour bus each time which was very nice. He took care of all the tickets for each of our excursions (which allowed us to get through quicker). Our bus drivers that we have had have all been great and getting us from point A to point B safely.
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Greece: Athens, Mykonos & Santorini.
Had a good vacation thanks to our Tour Director Michael. He had us as close to the front as possible when we were traveling from island to island and was very informative regarding where we were going and what we would be doing there. His little treats of foods he remembered from his youth were thoughtful additions and showed he cared.
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Payments
Hard to find and make payments. I wanted to do on computer and it would not allow me to do it
Insurer Won’t Act On Claim - Go Ahead Says There’s Nothing It Can Or Will Do
I had long-term plans for a trip to Greece, which was insured through the go-ahead booking process. It would have been my 4th trip with GoAhead. About 10 days before departure I fell and fractured my shoulder and was unable to go. I immediately notified go ahead and filed a claim. It has now been over two months and my very straightforward claim has not been paid. The insurer keeps asking for information that it already has. I contacted Go Ahead for assistance and it said there is nothing it can do because it is just simply a third-party. So Go Ahead has my $3100 for a trip I couldn’t take, the insurance company has its payment, and both companies are leaving me out to dry. BE CAREFUL!
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Food and wine tour of Tuscany and Umbria
On a positive note, we had a great time and the size of the group (18) was perfect.
The tour Director was outstanding. She always went above and beyond the call of duty. She was always there for us.
The individual tour guides were also exceptional. There’s always the risk that the tour guide is difficult to understand. In this case, all the tour guides spoke excellent English.
From a planning perspective, there were some gaps. For example, our introduction to Florence was a walking food tour in the morning, which did not include the iconic Piazza Della Signoria with the David replica and Loggia. Then a pasta making session in the evening. Saturday was wide-open. As a result, the organized touring part of the trip only occupied about a third of the time. A first time traveller to Florence might be disappointed not getting a more significant picture of Florence’s history and stature during the Renaissance.
On an administrative basis, I found EF difficult to deal with. They were slow to get back to me when I phoned. I was particularly unhappy with the reservations. I had wanted to go a day earlier and to go business class. It took EF about four days to get back to me with a quote and it was for an incorrect date, May 13, not May 12. Moreover, the price I was quoted for the upgrade was more than the cost that my agent was able to get for the entire ticket, not just the upgrade.
For an organization that indicates that it has relationships with numerous airlines, I found this hard to understand.
On balance, we found the tour itself great. We just found some of the administration leading up to the tour somewhat difficult to navigate.
The tour Director was outstanding. She always went above and beyond the call of duty. She was always there for us.
The individual tour guides were also exceptional. There’s always the risk that the tour guide is difficult to understand. In this case, all the tour guides spoke excellent English.
From a planning perspective, there were some gaps. For example, our introduction to Florence was a walking food tour in the morning, which did not include the iconic Piazza Della Signoria with the David replica and Loggia. Then a pasta making session in the evening. Saturday was wide-open. As a result, the organized touring part of the trip only occupied about a third of the time. A first time traveller to Florence might be disappointed not getting a more significant picture of Florence’s history and stature during the Renaissance.
On an administrative basis, I found EF difficult to deal with. They were slow to get back to me when I phoned. I was particularly unhappy with the reservations. I had wanted to go a day earlier and to go business class. It took EF about four days to get back to me with a quote and it was for an incorrect date, May 13, not May 12. Moreover, the price I was quoted for the upgrade was more than the cost that my agent was able to get for the entire ticket, not just the upgrade.
For an organization that indicates that it has relationships with numerous airlines, I found this hard to understand.
On balance, we found the tour itself great. We just found some of the administration leading up to the tour somewhat difficult to navigate.
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Gotta fix these few issues
1) the tap targets on the buttons are too small. Like in chat trying to tap the cancel X button usually takes two tries.
2) zooming and moving on photos you’ve expanded posted in chat is messed up. Try to zoom in and move image to the left and it goes to the right.
3) the currency calculator needs to remember your settings persistently, and the cursor in the text field should default to letting you change the entire number when typing in a new one. Right now you have to move it to the right of the “0” it defaults to first.
2) zooming and moving on photos you’ve expanded posted in chat is messed up. Try to zoom in and move image to the left and it goes to the right.
3) the currency calculator needs to remember your settings persistently, and the cursor in the text field should default to letting you change the entire number when typing in a new one. Right now you have to move it to the right of the “0” it defaults to first.
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Sicily
Phenomenal 7 days in Sicily. Tour guide Ben did an exceptional job in keeping the tour organized and informed. Franco is highly skilled and patient in driving through the mountainside narrow roads , exhibiting caution. The local guides were of high quality.
