DONT USE THIS COMPANY
Trying to get help was extremely frustrating. It was nearly impossible to reach anyone, and when we finally did, responses came days later—far too late to resolve problems while we were there.
The hotel itself was unacceptable. The room appeared as though it had not been properly cleaned in years—you could literally write your name in the dust. We dealt with what appeared to be a bed bug infestation, there was no air conditioning, and there was even bird droppings on the bed because of the lack of proper ventilation and conditions. The elevator was so small it could barely fit two people.
This was not the experience we were promised, and the lack of support made an already disappointing situation even worse. I would not recommend this experience to anyone.
When ended up having to pay for a new hotel with our own money. We have videos , pictures and messages back and forth from what’s app with the tour operator. It was a nightmare.
Response from developer
Hi, thank you for sharing your experience with us. We can see how disappointing it would be to arrive at accommodation that differed so significantly from what was expected, and we understand the added frustration of delayed communication while you were travelling. We hold our adventure operators to high standards, and your feedback, along with the evidence you've collected, will help us investigate this thoroughly. Please reach out via https://www.tourradar.com/contact and our team can then assist more directly. Kind Regards The TourRadar Team
Fantastic!
Worst app EVER
Cannot See My Booking
Response from developer
Hi there, Thanks for flagging this issue. To reassure you, your booking is safe and it's a quick fix: just fully close the app and reopen it, and your details will load as normal. This was a brief sync issue after a recent update, which we've already addressed. You can also view everything anytime on the website, and our 24/7 Travel Experts are happy to help if you need them. Best regards, The TourRadar Team
