Beijing, China Tour Guide “ Mary”
Our Tour Guide “ Mary” is the excellent guide. She is fun, adorable and knowledgeable. We went Beijing Tour with her recently and love to be with her for the whole trip!
Beverly N.
Beverly N.
Sergio
Had a great visit to Switzerland. Of Course Giorgio made it interesting and fun. One note however my partner has diabetes and the bus not having their toilets open made it very difficult also advise the American clients that most hotels there do not have wash cloths.
Egypt
Best vacation
Ecuador and Galapagos
Just come back from another fantastic trip with Exoticca. Very well planned and lived up to all our expectations. Hotels were better than expected and guides were great. Saw so much wildlife too
Norway
The trip was amazing. Guide, hotels, organization of the stops all were great,
Only reason not to get 5 stars was a payment problem that took 20+ hours to correct. The app says Wire Transfer to their bank is preferred for second payment. I did that to their bank account and routing number, but there was no place to put my booking number. So, the payment didn’t show up on my account. Had to get transfer info from bank, scan and send (go to bank, request printout, wait days, pick it up)That wasn’t good enough. Sent redacted copy of my checking account (a month had gone by, so the charge showed up on statement) . Not good enough proof. Finally had to contact Chase (their bank account) request Transfer record. More waiting - sent that. FINALLY payment was approved 2 months or more after I sent it.
I think the biggest problem was non-availability of live customer support. I eventually found a number they answer, but I repeatedly heard “we’ve sent this to the financial department “. Frustrating considering how fast they answered the phone when we initially booked.
Besides all the hours needed, the delay affected my seat selection on the flights. My wife and I were cramped in middle seats on the 9 hour flights.
The friends traveling with us had great seats with lots of legroom because they were able to reserve their seats 1-2 months before us.
They were also able to use their debit card to pay the second half of the cost and had no problem. I didn’t see that as an option. Screw the Wire Transfer and its $30 cost!
Only reason not to get 5 stars was a payment problem that took 20+ hours to correct. The app says Wire Transfer to their bank is preferred for second payment. I did that to their bank account and routing number, but there was no place to put my booking number. So, the payment didn’t show up on my account. Had to get transfer info from bank, scan and send (go to bank, request printout, wait days, pick it up)That wasn’t good enough. Sent redacted copy of my checking account (a month had gone by, so the charge showed up on statement) . Not good enough proof. Finally had to contact Chase (their bank account) request Transfer record. More waiting - sent that. FINALLY payment was approved 2 months or more after I sent it.
I think the biggest problem was non-availability of live customer support. I eventually found a number they answer, but I repeatedly heard “we’ve sent this to the financial department “. Frustrating considering how fast they answered the phone when we initially booked.
Besides all the hours needed, the delay affected my seat selection on the flights. My wife and I were cramped in middle seats on the 9 hour flights.
The friends traveling with us had great seats with lots of legroom because they were able to reserve their seats 1-2 months before us.
They were also able to use their debit card to pay the second half of the cost and had no problem. I didn’t see that as an option. Screw the Wire Transfer and its $30 cost!
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