Cultural Treasures & Algarve Escape Portugal
J’ai bien aimé mais j’ai trouvé que les visites étaient souvent très rapides. Parfois, il était même difficile de s’arrêter le temps d’une photo. Ce serait bien de prévoir un peu plus de temps à Cascais et Obidos, tout comme à Nazaré là où il y a des plages. La 2e partie en Algarve était plus libre et nous avons bien apprécié. Nous recommandons fortement le jeep tour à Monchique. En somme, un superbe voyage avec des guides passionnés et plus que compétents! J’y retournerais!
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Peru
Beautiful trip, excellent service, we enjoyed everything, I really recommended Exoticca, thank you for everything.
1 star
Couldn’t even create an account or log in. It just kept saying there was an error. You’re better off just using the website
Voyage au Japon
Compagnie où le service après vente n’a jamais été présent. Difficile de parler avec quelqu’un au téléphone et lorsque que tu réussis à parler avec quelqu’un, cette personne ne peut jamais gérer la problématique et te répond qu’elle envoie une requête . Puis après quelques jours réponse avec un email. Pas d’agent attribué à ton voyage ce qui fait que personne est au courant lors d’appels . Puis on te demande de les contacter par whats app qu’il y a quelqu’un pour tr répondre 24/24 mais c’est l’intelligence artificielle qui te réponds et ce n’est jamais pertinent ou aidant . Au contraire très frustrant de ne jamais avoir de réponses claires. Plus jamais je ne ferai affaire avec Exoticca. On m’a vendu un voyage de rêve , le vendeur m’a certifié que le voyage était fait pour que tout soit facile avec les bagages, mensonge aucun service de transport de bagages inclus. Bref j’ai fait confiance à la personne au début et bien sûr je n’ai jamais plus été capable de reparler à cette personne. Le service dit qu’il peut être en français mais je n’ai jamais eu personne autant au téléphone que email en français.
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Very professional
Antonio and Katerina were fantastic
Amazing
My family enjoyed the trip to Madeira island. Beautiful island . All the tour trips were amazing and educational. The tour guides were excellent, very knowledgeable and also cheerful. The hotel was wonderful. We all had an excellent vacation. I strongly recommend this trip it’s like being in paradise.
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Lack of information and a 3am start in the middle of the holiday
Lucky we are seasoned travellers as information was missing, late and wrong
We were forced onto a flight that meant a 2.30am get up. Great way to spoil a holiday Exotica!
Customer service is useless
Avoid this company like the plague
We were forced onto a flight that meant a 2.30am get up. Great way to spoil a holiday Exotica!
Customer service is useless
Avoid this company like the plague
Africa trip- Kenya & Tanzania
I had an experience of a lifetime. Kudos to all the parties involved - Exoticca & Sawa Sawa ( +others indirectly involved). Special shoutout to George (Kenya), 2 lovely ladies - Ladya and zulfa at moyo camp (Hembe) and the team in Tanzania. Keep up the good work! I would highly recommend this trip to all nature and animal lovers ❤️
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Not helpful
Money went missing and received no support.
Ireland republic and Northern Ireland
We had an amazing time on our first leg of the trip…our driver was awesome and Allan was outstanding. Hotels were adequate and excursions made great by Allan and his enthusiasm… our second leg had some hickups…. Sound system on the bus was not working properly and as a result Gerry our guide could not be heard well and it was a monotonous drone of what we were seeing from the bus. Lunch spots twice were at gas stations not something I do at home let alone on holiday…our driver Helen, was very bossy and unaccommodating… not helping with bags etc and stopping at places that accommodated her not guests. I had to insist at a castle spot that we at least get out… we had 10 minutes….we passed a couple of lookout spots never stopped… we liked our holiday but I felt I needed to let you know of issues… to me these are very easy fixes that would make it outstanding
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Ireland
This trip was amazing. The guide Jerry and driver Eric took excellent care of us. I would recommend it to everyone looking for the experience of Ireland. We did need better communication with exotica at the start. One hotel could certainly have been better and we had one long day in the bus. But all in all it was amazing. I would definitely book with them again.
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Indonesia 20 days trip
Unfortunately this trip was not well organised from they one of the trip. The main problem was organising The movement between the different type of islands which basically looks like a zigzag moving from A to c coming back B and then from B to D and so on. Also the guides were not very well equipped however we only had 3 guides on three days of the trip and that‘s it. Also I booked my flight separately however my group had to organise their return on the last day to the airport paying from their own money. The hotels were fairly okay but none of them reached the standard of four stars. The entire trip was extremely expensive which I could do exactly the same paying only 60% of the price if I organise it myself. I have communicated my complaints to the head office and they promised to look into it . meanwhile I have to say I'm not going to join any group holiday in the future.
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NEVER AVAILABLE! AVOID AT ALL COSTS!!!
This is a shadow company with little to NO customer service. If you call the don’t expect to get off hold…EVER! If you email them, don’t delectable a response for two to three weeks. Seriously…DO NOT BOOK with them!!!!!
Fabulous!
So easy to use and navigate. Made it easy to have everything in one place to look up for my trip!
Amazing Africa
This was an awesome trip ! This has been our 5th booking with Exoticca and our third time in Africa . We have previously booked luxury packages and also charm. We have had nothing but a blast in each one of our adventures. When things were required to be fixed we had access to what’s app while on our trip . However seldomly needed to use it. This was an amazing trip - prior we have done similar trips with Tanzania / Zanzibar as well as South Africa . This time it was only the safaris in Kenya. From Amboselli, Lake Naivasha, Crescent Island & Masai Mara . And from the beautiful hotels to the food, the guide / our driver Peter was amazing!! Since we had been there before, we thought this time around might be a little less impressive. However everything surpassed our expectations. It was planned well and all the hotels were booked with experiences in mind. Visually we were surrounded by wildlife; it felt so exotic and yet safe, each place was unique. We had the best service at each place, whatever we wanted / needed; was taken care of. We cannot wait to book the next adventure soon ! Thanks Exoticca!
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Égypte 2026
Très beau voyage mais j’aurais aimé plus de transparence sur les heures des excursions. Nous avons eu très peu de sommeil et il manquait de collations. Quand tu prend ton petit déjeuner à 3-4 heures du matin et que tu reviens qu’à 14h c’est trop long
Albania, Montenegro, Croatia, Bosnia, Hertzegovena
We had an outstanding trip with our tour guide, Saimir! He was top of the line and he seemed to enjoy our group!
Worst trip ever
I have traveled with exotic, many many times. By far this was the worst. I usually book everything myself but this time I decided to book it with an agent. I asked if this is an independent tour and I was told this is escorted partially. We didn’t have any meet or greet with any tour agent. It was very confusing. We didn’t know where to go who to meet where to meet. Even though the location of the meetings were told on the itinerary, but since we didn’t know who our contact person will be at the meeting point it was very confusing. I had to contact exotica myself to figure out what’s going on. The hotel in Florence looked like a jail house. This was not 3.5 star. This was less than two stars. The fridge wasn’t working. The hairdryer was belonged to World War II the shower was a mess. The AC wasn’t working and it was really really hot. The hotel in Rome also the fridge wasn’t working and the safe. The funny part is the package says superior. Nothing was superior about this trip. We had some older people on the tour that they were so lost and confused. After traveling to Greece with Exoticca, I decided not to ever travel with Exoticca again, but I wanted to give it one last chance. But I’m done. I’m never going back to Exoticca. This was really bad and the store was not cheap at all. Also, not to mention since my luggage was unsent from Frankfurt to Rome my ride did not wait. He said he had another assignment to go to. When I called him, he didn’t pick up anymore.
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Ireland 2026
I only gave 4 because our pick up was not done as promised. This is the first time it happened to us by Exoticca. We went to the meeting place, no one was there, they knew our Flight number and arrival time. We are usually greeted upon arrival with Exoticca signage. We called contact person, no answer. We contacted Exoticca, the agent said there’s some confusion to go ahead and get taxi to our hotel and Exoticca will reimburse us. While in Taxi the contact person called us however we are already in our hotel.
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Norway & Finland
My husband and I just had an amazing trip, and our tour guide Pedro was incredibly knowledgeable and caring. He went above and beyond to ensure we enjoyed our trip, even making personalized suggestions for our time in Finland. I highly recommend Exoticca for any future trips - their organization and attention to detail are top-notch.
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