Lack of information and a 3am start in the middle of the holiday
Lucky we are seasoned travellers as information was missing, late and wrong
We were forced onto a flight that meant a 2.30am get up. Great way to spoil a holiday Exotica!
Customer service is useless
Avoid this company like the plague
We were forced onto a flight that meant a 2.30am get up. Great way to spoil a holiday Exotica!
Customer service is useless
Avoid this company like the plague
Africa trip- Kenya & Tanzania
I had an experience of a lifetime. Kudos to all the parties involved - Exoticca & Sawa Sawa ( +others indirectly involved). Special shoutout to George (Kenya), 2 lovely ladies - Ladya and zulfa at moyo camp (Hembe) and the team in Tanzania. Keep up the good work! I would highly recommend this trip to all nature and animal lovers ❤️
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Not helpful
Money went missing and received no support.
Ireland republic and Northern Ireland
We had an amazing time on our first leg of the trip…our driver was awesome and Allan was outstanding. Hotels were adequate and excursions made great by Allan and his enthusiasm… our second leg had some hickups…. Sound system on the bus was not working properly and as a result Gerry our guide could not be heard well and it was a monotonous drone of what we were seeing from the bus. Lunch spots twice were at gas stations not something I do at home let alone on holiday…our driver Helen, was very bossy and unaccommodating… not helping with bags etc and stopping at places that accommodated her not guests. I had to insist at a castle spot that we at least get out… we had 10 minutes….we passed a couple of lookout spots never stopped… we liked our holiday but I felt I needed to let you know of issues… to me these are very easy fixes that would make it outstanding
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Ireland
This trip was amazing. The guide Jerry and driver Eric took excellent care of us. I would recommend it to everyone looking for the experience of Ireland. We did need better communication with exotica at the start. One hotel could certainly have been better and we had one long day in the bus. But all in all it was amazing. I would definitely book with them again.
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Indonesia 20 days trip
Unfortunately this trip was not well organised from they one of the trip. The main problem was organising The movement between the different type of islands which basically looks like a zigzag moving from A to c coming back B and then from B to D and so on. Also the guides were not very well equipped however we only had 3 guides on three days of the trip and that‘s it. Also I booked my flight separately however my group had to organise their return on the last day to the airport paying from their own money. The hotels were fairly okay but none of them reached the standard of four stars. The entire trip was extremely expensive which I could do exactly the same paying only 60% of the price if I organise it myself. I have communicated my complaints to the head office and they promised to look into it . meanwhile I have to say I'm not going to join any group holiday in the future.
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NEVER AVAILABLE! AVOID AT ALL COSTS!!!
This is a shadow company with little to NO customer service. If you call the don’t expect to get off hold…EVER! If you email them, don’t delectable a response for two to three weeks. Seriously…DO NOT BOOK with them!!!!!
Fabulous!
So easy to use and navigate. Made it easy to have everything in one place to look up for my trip!
Amazing Africa
This was an awesome trip ! This has been our 5th booking with Exoticca and our third time in Africa . We have previously booked luxury packages and also charm. We have had nothing but a blast in each one of our adventures. When things were required to be fixed we had access to what’s app while on our trip . However seldomly needed to use it. This was an amazing trip - prior we have done similar trips with Tanzania / Zanzibar as well as South Africa . This time it was only the safaris in Kenya. From Amboselli, Lake Naivasha, Crescent Island & Masai Mara . And from the beautiful hotels to the food, the guide / our driver Peter was amazing!! Since we had been there before, we thought this time around might be a little less impressive. However everything surpassed our expectations. It was planned well and all the hotels were booked with experiences in mind. Visually we were surrounded by wildlife; it felt so exotic and yet safe, each place was unique. We had the best service at each place, whatever we wanted / needed; was taken care of. We cannot wait to book the next adventure soon ! Thanks Exoticca!
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Égypte 2026
Très beau voyage mais j’aurais aimé plus de transparence sur les heures des excursions. Nous avons eu très peu de sommeil et il manquait de collations. Quand tu prend ton petit déjeuner à 3-4 heures du matin et que tu reviens qu’à 14h c’est trop long
Albania, Montenegro, Croatia, Bosnia, Hertzegovena
We had an outstanding trip with our tour guide, Saimir! He was top of the line and he seemed to enjoy our group!
Worst trip ever
I have traveled with exotic, many many times. By far this was the worst. I usually book everything myself but this time I decided to book it with an agent. I asked if this is an independent tour and I was told this is escorted partially. We didn’t have any meet or greet with any tour agent. It was very confusing. We didn’t know where to go who to meet where to meet. Even though the location of the meetings were told on the itinerary, but since we didn’t know who our contact person will be at the meeting point it was very confusing. I had to contact exotica myself to figure out what’s going on. The hotel in Florence looked like a jail house. This was not 3.5 star. This was less than two stars. The fridge wasn’t working. The hairdryer was belonged to World War II the shower was a mess. The AC wasn’t working and it was really really hot. The hotel in Rome also the fridge wasn’t working and the safe. The funny part is the package says superior. Nothing was superior about this trip. We had some older people on the tour that they were so lost and confused. After traveling to Greece with Exoticca, I decided not to ever travel with Exoticca again, but I wanted to give it one last chance. But I’m done. I’m never going back to Exoticca. This was really bad and the store was not cheap at all. Also, not to mention since my luggage was unsent from Frankfurt to Rome my ride did not wait. He said he had another assignment to go to. When I called him, he didn’t pick up anymore.
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Ireland 2026
I only gave 4 because our pick up was not done as promised. This is the first time it happened to us by Exoticca. We went to the meeting place, no one was there, they knew our Flight number and arrival time. We are usually greeted upon arrival with Exoticca signage. We called contact person, no answer. We contacted Exoticca, the agent said there’s some confusion to go ahead and get taxi to our hotel and Exoticca will reimburse us. While in Taxi the contact person called us however we are already in our hotel.
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Norway & Finland
My husband and I just had an amazing trip, and our tour guide Pedro was incredibly knowledgeable and caring. He went above and beyond to ensure we enjoyed our trip, even making personalized suggestions for our time in Finland. I highly recommend Exoticca for any future trips - their organization and attention to detail are top-notch.
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Greece Trip
Everything was planned perfectly. We would of liked to spend more time in Delphi and Santorini, maybe 10 days would be better than the 8 days we spent there. Athens was very busy and the location we stayed in was a little run down. People were very friendly and helpful. The Perissa Bay hotel was lovely with very nice staff.
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Peru
Dream trip. Very well organized. Many places to visit. Great experiences. Well informed guides and excellent presentations : Julio, Arturo, Eduardo. Thank you!
Well-Organized Agency
Initially, I was nervous about using an agency I found online, but I wasn't disappointed at all. The service was door-to-door: they picked us up and dropped us off at the airport, hotels, and tours. This made the trip worry-free. Over 13 days, we visited several towns, staying and exploring along the way. The guides were punctual, friendly, and knowledgeable about Peruvian culture. I definitely recommend and will be using Exoticca again.
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Italy trip
For our first trip it was just ok, tour was fine, tour guides were not the best. Our first tour a walking tour, at the end of the tour, we were left to find our own way back to the hotel. For the amount we paid, and ended up riding the subway in Rome. The local guides did not give any opportunity to use a bathroom or stop to give anyone a chance to do anything. The Vatican/sistine chapel felt rushed, and by the time you got to the chapel it all looked the same. The tour was supposed to include St. Peters Basilica, it did not and were left to our own devices once again. Venice tour was nice but we didn’t get to go inside the cathedrals. However was nice and one of our favourite stops in Italy. I was not overly impressed with the whole tour and the hotels were subpar compared to North America. The exception was the Venice hotel, it was a very nice hotel.
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Japan trip
Just came back from our Japan trip. We used Exotica for this trip. I’m glad we did. Great company and great communication. They had everything booked for us. Everything went well. Definitely will be using them again for our next trip. Thanks!!
Voyage magnifique au Portugal
Un voyage inoubliable bien organisé
