1️⃣ THE NY TIMES DELIBERATELY BROKE ITS OWN APP! They now *require* you to update your device to the latest iOS. The problem is that cuts off users using older iPhones or running older iOSs. 2️⃣ Many of us are hanging onto to wonderfully functional, good devices for longer; others choose not to upgrade their iOS concerned it will hamper performance or shorten battery life. 3️⃣ WE'RE PAID NYT SUBSCRIBERS… Have been for years. We have several iPhones from only a couple of years ago. They can no longer get the news. WE CAN NO LONGER ACCESS SAVED STORIES! 4️⃣ Going to the website is a poor substitute. The app automatically keeps stories on the device for reading on the go. The website does not. THIS IS DIRTY POOL! 5️⃣ We have many other apps, even ones released years ago, that still run fine. Other companies have released new versions of their apps, but still let you keep running the older ones if you'd like. But not the NYT! 6️⃣ Of all the apps we use, this is the only one to deliberately stop working. It's only the NY Times that has blocked their app from working on older devices or under older iOSs. 7️⃣ PLEASE RELENT. SUPPORT YOUR CUSTOMERS. LET OLDER VERSIONS WORK!
I use this app quite a lot, including getting alerts for major news stories. And there are granular settings for what kind of alert category do you want on versus off. But they DON’T REALLY WORK the way you would like! I like to avoid sports events spoilers because I watch those events later. So in the settings I have turned off Sports and Olympics alerts. Nevertheless, this app keeps sending me spoiler alerts for the most important events… exactly the ones I do not want to hear about!! And I don’t want to have to turn off all of my alerts, because I still want to know if a war breaks out, for example. So how about it NYT? If the user says no Olympics alerts, then don’t send them the latest results for Katie Ledecky, Simone Biles, etc! Perhaps I’m getting these because you consider them to be “major” general news stories, but don’t! Just categorize them as Olympics or Sports only, so that people who say no to those type of alerts won’t be spoiled. PRETTY PLEASE?? p.s. Do that and I promise to increase my rating from 2 stars to 4 or 5 stars. :)
THE NY TIMES DELIBERATELY BROKE ITS OWN APP! They now *require* you to update your device to the latest iOS. The problem is that cuts off users using older iPhones or running older iOSs. Many of us are hanging onto to wonderfully functional, good devices for longer; others choose not to upgrade their iOS concerned it will hamper performance or shorten battery life. WE'RE PAID NYT SUBSCRIBERS… Have been for years. We have several iPhones from only a couple of years ago. They can no longer get the news. WE CAN NO LONGER ACCESS SAVED STORIES! Going to the website is a poor substitute. The app automatically keeps stories on the device for reading on the go. The website does not. THIS IS DIRTY POOL! We have many other apps, even ones released years ago, that still run fine. Other companies have released new versions of their apps, but still let you keep running the older ones if you'd like. But not the NYT! Of all the apps we use, this is the only one to deliberately stop working. It's only the NY Times that has blocked their app from working on older devices or under older iOSs. PLEASE RELENT. SUPPORT YOUR CUSTOMERS. LET OLDER VERSIONS WORK!
The NY Times deliberately broke its own app. They now *require* you to update your device to the latest iOS. The problem is that cuts off users using older iPhones or running older iOSs. Many of us are hanging onto to wonderfully functional, good devices for longer; others choose not to upgrade their iOS concerned it will hamper performance or shorten battery life. We're paid subscribers. Have been for years. We have several iPhones from only a couple of years ago. They can no longer get the news. Going to the website is a poor substitute. The app automatically keeps stories on the device for reading on the go. The website does not. This is dirty pool. We have many other apps, even ones released years ago, that still run fine. Other companies have released new versions of their apps, but still let you keep running the older ones if you'd like. But not the NYT! Of all the apps we use, this is the only one to deliberately stop working. It's only the NY Times that has blocked their app from working on older devices or under older iOSs. Please relent and let the older versions still work!
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As a 30+ year subscriber to the New York Times, I wholeheartedly see it as an excellent newspaper and applaud its commitment to professional journalism. Insofar as the journalistic content delivered through the app, I give it 5-stars. That said, the design of the app needs some fine tuning. It is not as intuitive as other apps. I also subscribe to The Washington Post, the Financial Times, The Guardian, and The Wall Street Journal. Each of those apps offers a smoother user experience. But the most important difference between the NYT app and each of those other news apps is that the NYT app doesn’t permit swiping from one article to the next. Once I finish an article, I need to hit the app’s back button and manually select the next article. This makes the app cumbersome, particularly when I’m attempting to read the entire paper. What is concerning is why the app is set up this way. I can only assume that swiping from one article to the next doesn’t provide the Times with the click data it is looking for, either about me and my reading preferences or so that it can better track clicks of an article by all readers. Either way, the inability to swipe between articles has me relying on the other news apps as my primary news apps, with the Times as a secondary app.
Dear New York Times, please correct this.
Subscribers should not be served ads. We all know NYT is one of the best newspapers, if not the best - despite opinion being on the front page. My only complaint is that when NYT doesn’t like something, they can obsess over it and remind us constantly. Currently, these things are remote work, generative AI, and the Barbie movie. You will see a lot of “articles” warning us about these things. If you can see past that sort of behavior, they have great content. Real Estate, Arts, Cooking, product recommendations are all there and high-quality. Subscribers should not have to see ads in the app. The app hangs frequently and makes every phone I’ve used it on hot. I can watch it draining my battery in real time. This is an issue that needs to be addressed - it has been going on for years now and is a problem I’ve heard from others. The app refuses to respond to input for seconds at a time, randomly. Asking for a subscription fee and showing ads anyway is a very bad practice.
I have tried for more than a year to cancel my paid subscription and NY Times refuses to do anything. In fact, this month I was billed 4x my agreed rate of $4/month. I have been double charged every month ($8/month) for more than a year and this month I paid $16. I have called, used chat, logged in online to cancel yet every month, without fail, I’m billed again. I asked my bank to issue a stop payment and even that has somehow had not helped. Granted, the stop payment was issued only a week or two ago when I discovered the quadruple charge but that payment still managed to slip through and post to my account. I’ve read online that many, many people experience the same issue. How do they keep accurate accounting books when my single subscription of $4 is actually collecting at least twice that amount? I’m certainly not the only person with this issue so how are they working their books? I have no doubt that many more people are being charged but have no idea because just like me, it’s rather easy to overlook an $8 charge each month. It’s fascinating just how far NY Times has fallen in recent decades.
Daily user of this app. Mostly love it. I use the little flag/bookmark on articles which I think is meant to “save for later” but accessing those articles is like it’s own version of a NYT Games puzzle. I would love a more robust and accessible article “storage” so I don’t neglect to read the articles that I started, got interrupted while reading, but couldn’t easily find days later (or forgot I wanted to read/finish).
Also… was there a time when the iPhone app worked in landscape mode or am I crazy?
And: how wonderful would it be (for readers) if they could reach out to an article’s author without having to have a Twitter account? Maybe that’s by design. I mean I for one know I hate email now. But I’ve tried to contact writers after an especially moving or inspiring article I read only to see my efforts disappear into the ether. Would love to see a way that makes communication more possible without worsening the experience for writers (perhaps impossible).
This app has been lagging in adopting OS features for years. Eg dark mode just finally landed 3 years(!) after the OS introduced it. Meanwhile on the mobile site, browser plugins have long provided this feature that for my use is crucial.
There are other upsides to reading on mobile web. One great example: opening articles in new tabs in the background, which, yes, is indeed conceptually different from marking something to be read later in the app. For one, it doesn’t require to navigate to the linked article first. Instead, a long press or two finger tap on the link moves it into a conceptually adjacent space, instead of into some never-seen-again list of saved articles that lives somewhere else, far away in the app.
Mobile web also enforces things like zoom and adhoc text AX vs the app’s text size adjustments that live in convoluted, permanent, app-wide settings. So unless your design team suddenly moves from being 3 years behind to thinking at least a tiny bit ahead, the answer to the now constant spammy pop-ups on mobile web is: No, I don’t want to read in the app. No, it is not “better in the app”. So could we stop with the spam? Seriously. Reminding me maybe twice is ok. But these seem to come back at least daily. Get a hold of yourself / your PM / marketing dept.
AstroPaul
northbanker
AlexProf🇺🇸
Andy from DC
Jirae Patrick
Huge waste of resources
F. Stickney
BlahBlahMeatball
