So frustrating
I’m so sick of the hassle every single month. Get it together I have been with 2degrees for years and over the past year they have been so frustrating to work with I always press autopay and give permission but every single month I have to top it up and theres always an issue it spam texts me saying I’ve got no calls or texts even tho I’ve just paid. Recently it has started taking over an hour to get them to take my money. That’s insane weather I use the app or call 233 its just so difficult. It should not be this hard to pay for a service and receive it.
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Unable to use data clock
Strongly don’t suggest this data company because My two degree app won’t Let me go in. It ways says you have no active connection, please login to your two degrees. But I’m doing this step to get in to two degrees, so if I can’t get into 2 degrees, how can I go in to two degrees????
The second reason is that I couldn’t use my data clock neither today as it showed I have no time on data clock when I didn’t even go on to the app for the whole day until a few seconds ago. I was so furious that I broken my table!
The third reason is that I had just bought data from this company only 2 days ago. If I am unable to use 1 hour data clock everyday, what’s the point of buying 600mb of data for $18???
Over all, I’m extremely disappointed with 2 degrees and is definitely not buying more data from this company. That’s another $5 wasted for the microchip. Like why can’t I get what I’ve bought with my own money?!
The second reason is that I couldn’t use my data clock neither today as it showed I have no time on data clock when I didn’t even go on to the app for the whole day until a few seconds ago. I was so furious that I broken my table!
The third reason is that I had just bought data from this company only 2 days ago. If I am unable to use 1 hour data clock everyday, what’s the point of buying 600mb of data for $18???
Over all, I’m extremely disappointed with 2 degrees and is definitely not buying more data from this company. That’s another $5 wasted for the microchip. Like why can’t I get what I’ve bought with my own money?!
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Review
I’m getting really frustrated because although I’ve belonged to 2 degrees for a few years now, when I try to top up my $10 monthly, it keeps telling me it doesn’t recognise my email (same email I’ve had for 5 years). So I can’t then top up. I’m now overseas and very frustrated that I can’t check or send emails or messages as I need to top up, I try to top up and it doesn’t recognise my email!! Lynn26
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probably going to leave after many years of using it
had good deals and data worked fine but always money being stolen. One thing was one time i put 10 dollars into my balance for yk just in cases then a week or two later it’s getting slowly removed cent by cent (in one day) I chose to ignore this even though i was very mad. Next thing is recent. I put my $20 top up for my 14 dollar deal and it took the money out of my account but it’s just showing “call 200” and it’s not showing my top up. This is the 2nd time this has happened. Extremely annoyed as this always happens where i wanna open the app and it says there’s a problem and not anything to do with internet. Extremely annoying.
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No longer championing the little guy
I've been a customer for over 10 years, but the company's service and value for money just isn't what it used to be. They used to advertise themselves as prioritizing the customer and championing the little guy. That was in their early days. But now they've become just another big corp that has lost its soul and love for its customers.
Recently, on a $30 prepaid plan my data ran out. Without asking me via mssg if I wanted to add more data they charged me $40 out of my balance for only an extra 84MB of data! Once that 84MB ran out they THEN mssged me saying I was out of data and that I would need to add more. Without knowing about that charge, I added a 500MB data pack for $10, and once that ran out, I checked and discovered what had happened. I could have renewed my whole plan and got another 1.5GB for only $30! I felt that very unethically they charged me $40 for less than 100MB of data. I have screenshots to prove that this happened. Had been thinking of switching providers previously but this put nail in the coffin.
Recently, on a $30 prepaid plan my data ran out. Without asking me via mssg if I wanted to add more data they charged me $40 out of my balance for only an extra 84MB of data! Once that 84MB ran out they THEN mssged me saying I was out of data and that I would need to add more. Without knowing about that charge, I added a 500MB data pack for $10, and once that ran out, I checked and discovered what had happened. I could have renewed my whole plan and got another 1.5GB for only $30! I felt that very unethically they charged me $40 for less than 100MB of data. I have screenshots to prove that this happened. Had been thinking of switching providers previously but this put nail in the coffin.
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아 좋아
아우좋아
Avoid
This company has “quirky” branding but gave the worst value I’ve experienced. The company requires an international phone call if outside NZ to cancel further billing instead of the app. The top-up amounts are in $5 increments ensuring that you will have a remaining balance on your account but they provide no refund. Although I did my best to buy an advertised prepaid plan my first attempt defaulted to high-cost charges instead, draining the balance in less than 24 hours. A second attempt was successful but the end result was $40 spent for less than four days of usage.
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Worst app
Tried to set up login using the app.
Impossible.
Nothing works. Asks you for a username but setup didn’t require you to input a username.
Worst app ever.
Impossible.
Nothing works. Asks you for a username but setup didn’t require you to input a username.
Worst app ever.
As useless as the G in lasagne
My plan has run out and i’ve been unable to use my phone all day because the app crashes or loads non-stop, preventing me from topping up. I waited over half an hour looking at a loading screen, I have important calls to make with my boss all day tomorrow, I may get the boot from not calling. Wish me luck everyone.
P.S. i’ve had too many problems with 2degrees, this is the last straw, i’m moving to vodafone. thank you all.
P.S x2- your promised hour of “free data” hasn’t worked for the past couple months but no surprises there
P.S. i’ve had too many problems with 2degrees, this is the last straw, i’m moving to vodafone. thank you all.
P.S x2- your promised hour of “free data” hasn’t worked for the past couple months but no surprises there
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Don’t bother with these guys
Wouldn’t recommend this company to anyone! It is honestly so hard to do anything, once you agree to a prepay plan with them. They remove your rights on the app to change the current plan - so there is no access to that option anymore. The only way to change your plan is to call them and do it over the phone and this also is mission within it self. Since they hardly ever pick up or have a large queue, which then they say “call back another time”
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Brilliant App
I have been with 2degrees for several years & must admit that they have a superb, user-friendly mobile app! The user interface is simple to use & navigate, plus they have a cheap $10 prepay plan, perfect for me! I can’t see myself moving to another telco provider in the foreseeable future. As a side note, my grandpa is with Vodafone whose, in my opinion, mobile app’s user interface is confusing & I don’t understand their plans. I’ll be moving him to 2degrees purely due to the simplicity & better value for money.
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Work
This app doesn’t even work. Then call customer service and no one answers. Useless!
Don’t be fooled by old reviews! Great app
A lot of the reviews for the 2degrees app are really old and are also salty af. The 2degrees app is extremely handy and convenient. Being able to change my plan and spend control and pay my bills is super convenient. After recently joining 2degrees from a different provider. They do much better deals than my previous providers. Highly recommend!
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No warning
Got no warning my data is being reduced. Am extremely aggravated that I can barely stay connected in a call. Am furious
Deserves no stars
Can’t use the app for anything. Can only log in online to get anything done. Topped up $15 online (over WiFi) and was charged 7c for this and then couldn’t buy the $15 plan. Annoyed that I brought a 2degrees SIM card for my NZ phone. Next time I fly in I’ll start again with a new provider.
App doesn’t work unless connected to wifi
I’ve been a 2degrees customer for a few years now (originally Vodafone) and I LOVE 2degrees but one of the most frustrating things is me wanting to top up on the app but not being able to do so unless I’m connected to wifi. There have been numerous times/situations that it’s been important for me to be able to get data/call time for work/contact family after a return flight home, where I haven’t been able to put money on my account because the app doesn’t work when using 4G. If this issue gets solved then it’s an EASY 5 stars for me.
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Leaving after 12 years being loyal to a company used to work towards customer’s interest
Leaving after 12 years using mobile service. It’s not the telco company working toward customer’s interest anymore. It’s sad.
I clearly said NO to discount offers for using other phone provider from work places I have been. Because I wanted to support the company as showing my appreciation for letting me text my family at 9 cent per text when I was a poor student and helping me to use my remaining data from previous month when I was earning minimum wage at $13ish/hr.
What’s wrong now? - long story short. If all your customer service team can tell customers: Did you (customer) read terms and conditions on the website? We have gone back and listened to your conversations and confirm we said nothing wrong…. Then it doesn’t solve anything, but giving us disappointment.
My answers were: you have the whole legal team to write up your terms and conditions on website. No customer records/recalls every word we said, but you recorded everything for your training purposes (of backing yourself up)
I don’t want to be nasty and have a war with you. Waste of my time when the disappointment still remains.
What do I do: I am leaving. Must be silly to not take a good deal and walk away.
It’s sad to leave 2degrees knowing that your future will be getting smaller and going through restructure every year.
I clearly said NO to discount offers for using other phone provider from work places I have been. Because I wanted to support the company as showing my appreciation for letting me text my family at 9 cent per text when I was a poor student and helping me to use my remaining data from previous month when I was earning minimum wage at $13ish/hr.
What’s wrong now? - long story short. If all your customer service team can tell customers: Did you (customer) read terms and conditions on the website? We have gone back and listened to your conversations and confirm we said nothing wrong…. Then it doesn’t solve anything, but giving us disappointment.
My answers were: you have the whole legal team to write up your terms and conditions on website. No customer records/recalls every word we said, but you recorded everything for your training purposes (of backing yourself up)
I don’t want to be nasty and have a war with you. Waste of my time when the disappointment still remains.
What do I do: I am leaving. Must be silly to not take a good deal and walk away.
It’s sad to leave 2degrees knowing that your future will be getting smaller and going through restructure every year.
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Pretty Good
All of these reviews are pretty old now; it’s a decent app. Having to top up $5 minimum is a pain, and the fact that I can’t see how much data I have left when my prepay balance is zero (on autopay 😑) is extra pain. Otherwise the app is perfectly functional! Useful to have.
Can’t login
I can log in online but I cannot log in using the app, tried every different option. Frustrating, very poor look for a phone company, considering other options.
Some options don’t work
Just tried to mange data sharing and it keeps say “oops something went wrong”
