Leave a Review BetterSleep
Great app, but one major issue
I've been using Better Sleep for almost a year now, and I really like it. However, I have one major complaint: sometimes the timer does NOT work. I fall asleep much faster with this app, BUT if I can't rely on the timer, I might sleep through my alarm—and that almost happened today. The timer ran out, but the music kept playing. (And the last time I remember seeing the timer it said I had 4 hrs left but it kept playing when it ran out) This makes me nervous about using the app because I need to be able to trust that the music will eventually stop. I hope this bug can be fixed because it's been an issue since I started using the app. It doesn't happen all the time, but it happens often enough for me to worry about it.
My other critique is the order of the timers. I've created a lot of them because sometimes, in the middle of the night, the app crashes and the timer resets, forcing me to set a new one. It would be great if the timers were ordered by duration. Right now, they're all over the place, making it hard to find the one I need. Sometimes I need a 2-hour timer, other times I need a 5-hour one, but they're all jumbled up.
My app is fully updated, and I am using the latest full paid version app.Show lessSuper Kay A B
Developer Response
Hi there. Thank you for your review. We understand how important a reliable timer is & we're committed to providing our users with the best experience. At your convenience, reach out to our support team via the in-app help feature so we can look into this for you. We appreciate your feedback and your support 🌿One more subscription - No Thanks
I’ve had this app for years and it used to be fantastic. There were free sounds and premium sounds. Now, it’s all locked behind a subscription. Nope.
*UPDATE
After my initial post, the dev sent a canned response that mentioned that some of the free sounds are still accessible, so I fired up the app to see how I missed that. Here’s how that happened; as I said, I’ve used this app for many years, and during that time, the developers have consistently updated and tuned the app. What’s there now looks very different than what it used to, and in that, with all the change and move towards a subscription model, the UI is not clear upon opening the app the first time (since the change over) that the app isn’t 100% subscription based. It’s easy to miss the little “x” in the top left corner to move past the subscription pitches. Once in, as the developer stated in their canned reply, there are indeed a few free sounds. I counted sixty two plus about four of the frequencies, but again, I’ve had this app so long, I don’t know if all of those are stock free sounds, of if they’re previously purchased. All that said, the app design is excellent, especially the mix control. I’d easily give this app five stars, but I’m over being nickel and dimed to death by “one more subscription”.Show lessA+0+S
Developer Response
Hi there. Thank you for your review. We understand your concern. Some changes had to be made to ensure a consistent experience across platforms as well as our app's sustainability. While some of your favorite content may now be premium, we're still committed to continue to offer a big variety of free options. Message us otherwise via our in-app Help & Support for our best current offers. We're here to help 🌿Got this app years ago (and remember using it a lot)
Update: Got the developer to respond, and didn’t see the option as it is rather hidden I feel like (and unlike before where the music could be played in the app itself, it now just uses outside apps instead to help with sounds) but that’s fine to me because before music would just stop working when trying to play it in the app anyways. So rated 5 stars now for developer help and good answer!
Decided to check this app out again after several years (I bought the lifetime subscription back before there was a lot of other subscription options) and remember being able to use this app with music I had in my iPhone, with the app itself. (So if you had relaxing music, you could have that playing while also having the sounds the app had as well) However I noticed, now it doesn’t use that as an option anymore :( Just wanted to write this review, in case the developer will check this review out with an answer to if there is a reason for this or not (I’d understand if Apple came back at them saying they aren’t allowed to use music from people’s music library, but otherwise I feel like it would be something they should add back in, if possible) It’s cool that they supply other music options, but would really like to use some music that I’d provide, just for myself personally. (I’d rate it higher, as definitely feels worth it, but taking that away as an option just feels like a downgrade too, unless again Apple forced that hand)Show lessLucPlaysGames
Developer Response
Hi there. Thank you for your review and for your support. You are able to play other music with our app. To do so, go to Profile > Settings > Activate 'Play with other apps' feature. I hope this helps. Otherwise, send us a message via our in-app Help & Support. We're here to help! -🌿Nat