App is great while System is Working
For my issue, the doorbell is only able to take certain special characters for your WiFi’s password. There is no mention of this in the help center, nor a list for these unusable characters. If I hadn’t encountered this issue during the initial setup, there would have been nothing I could do except wait for a technician to show up. Now I have to troubleshoot which special characters are allowed, since I waited a good 11 minutes on hold to be immediately hung up on without a word spoken.
This does also mean the doorbell is potentially weak to older exploits, and is limited in passwords, which is not very comforting.
Response from developer
Thank you for reaching out to let us know about your frustration over this. We are sorry this experience left things like this and we want to help in any way we can. Please understand that here at Alarm.com we develop and maintain the software that gives you and your provider options for remotely monitoring and maintaining your system. All management of the system needs to be agreed upon between you and your provider. If you need help reaching out to them our team can direct you to them. If there is anything our team can do without needing to involve your dealer, then we will offer that as well. We'd also love to hear about any ideas you have that could help improve your experience when troubleshooting at that time as well. Please contact us at info@alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.
No account creation
Response from developer
Thank you for taking the time to review our application. We would like to help, so please email us at your earliest convenience. You can email info@alarm.com with "iOS App Review" in the subject line.
Hate it
Response from developer
Thank you for taking the time to review our application. We are always willing to consider changes that improve your experience. To that end, we would like to hear more about the features you would like to see included, so please email us at your earliest convenience. Contact us at info@alarm.com and include "iOS App Review" in the subject line. We look forward to hearing from you!