iOS 18 not updated
Response from developer
Thank you again for reaching out. While Apple removed functionality for legacy widgets with iOS 18, we've been able to leverage new widget functionality in our latest update, bringing even more options to customize the way you interact with your Alarm.com system. We recommend you update to the latest version (5.7) and take advantage of these options by long pressing on your home screen, tapping edit then, 'add widget,' and searching for Alarm.com in the available list. If you have further concerns or questions, please reach out to our support directly by emailing info@alarm.com and referencing 'iOS App Review' in the subject line.
Great overall
Terrible service
Response from developer
Thank you for reaching out to let us know about your frustration over this. We are sorry this experience left things like this and we want to help in any way we can. Please understand that here at Alarm.com we develop and maintain the software that gives you and your provider options for remotely monitoring and maintaining your system. All management of the system needs to be agreed upon between you and your provider. If you need help reaching out to them our team can direct you to them. If there is anything our team can do without needing to involve your dealer, then we will offer that as well. You can reach us at info@alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.
Temp schedule
Can program anything
Response from developer
Thank you for reaching out to let us know about your frustration over this. We are sorry this experience left things like this and we want to help in any way we can. Please understand that here at Alarm.com we develop and maintain the software that gives you and your provider options for remotely monitoring and maintaining your system. All management of the system needs to be agreed upon between you and your provider. If you need help reaching out to them our team can direct you to them. If there is anything our team can do without needing to involve your dealer, then we will offer that as well. Please contact us at info@alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.
How can I report a bug?
Response from developer
Thank you for reaching out about this. We understand why this is frustrating and we want to help. Often when we have been able to investigate similar reports to this, we have found this to be caused by hardware needing service or settings needing to be adjusted, not related to our application or your phone. Normally it is best for your security provider to be informed of this, because they are the only ones who can service your account and hardware. Our support team can investigate this and provide more information to assist you and your dealer with a resolution though. Please reach out to our support team so they can check your account and find the root cause, then provide you a path forward for resolution. Please contact us at info@alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.
App not working for 2 days
Not working
App doesnt work
App is great while System is Working
For my issue, the doorbell is only able to take certain special characters for your WiFi’s password. There is no mention of this in the help center, nor a list for these unusable characters. If I hadn’t encountered this issue during the initial setup, there would have been nothing I could do except wait for a technician to show up. Now I have to troubleshoot which special characters are allowed, since I waited a good 11 minutes on hold to be immediately hung up on without a word spoken.
This does also mean the doorbell is potentially weak to older exploits, and is limited in passwords, which is not very comforting.
Response from developer
Thank you for reaching out to let us know about your frustration over this. We are sorry this experience left things like this and we want to help in any way we can. Please understand that here at Alarm.com we develop and maintain the software that gives you and your provider options for remotely monitoring and maintaining your system. All management of the system needs to be agreed upon between you and your provider. If you need help reaching out to them our team can direct you to them. If there is anything our team can do without needing to involve your dealer, then we will offer that as well. We'd also love to hear about any ideas you have that could help improve your experience when troubleshooting at that time as well. Please contact us at info@alarm.com, and if you include "iOS App Review" in the subject line, our support team will be able to prioritize your message.
