Multi purchase problem 1 Star only
When I get to the payment terminal I have a security check, the assistant scans the Kip pie and said you have not scanned this I must do a full check of you basket, eventually she completes the scan finding I have a similar problem with 2 Alimof puddings where I have scanned 1 and then pressed the +sign. It was explained to me that I had not scanned two items but I had scanned two items twice so actually everything was correct and that I had scanned correctly but not in the way Albert Heijn needed me to scan. This simple problem caused me a lot of frustration and the AH employee a total waste of time in having to unpack all of my purchases and me having to repack all my purchases, not a good experience, and very embarrassing being told this in the middle of the store. My suggestion is that the + option is removed from the App and this problem would be resolved, everything would be scanned the way AH require to work with their stock control system.
As I was leaving the checkout area there was another lady suffering the same problem. Finally I would say I have been using the App for some time and have found it to work very well.
agoedcuppa
Response from developer
Hi Dainty, thanks a lot for your review and suggestion. We will look in to it! ^Dani, Team AH-app
De beste
Response from developer
Hoi Bromikie. Dank je wel voor je positieve review! We zijn blij te horen dat onze app je helpt om je boodschappen gemakkelijk en efficiënt te regelen. Veel plezier met je online inkopen en hopelijk tot snel! ^Yasmine, Team AH-app
English
Response from developer
Hi, it is a complicated challenge for a company like Albert Heijn to introduce an English version because we have to deal with several complex systems. For that reason we cannot deliver an English version in the short term. ^Yasmine, Team AH-app
Need to have an English option and a way to rate the delivery service
Response from developer
Hi, can you please contact our customer service about this at ah.nl/klantenservice. Thanks in advance! ^Yasmine, Team AH-app
No wallet pass & no English
However I wish it has english version and
I wish I could add my bonus card to apple wallet.
Response from developer
Dear fred846, we have indeed received several questions or reviews about an English version of the app. We definitely want to pick this up. However it is a complicated challenge for a company like Albert Heijn because we have to deal with several complex systems. For that reason we cannot deliver an English version in the short term. Thank you for all the feedback. ^Yasmine , Team AH-app
Still waiting for an English version
Response from developer
Hi! We have indeed received several questions or reviews about an English version of the app. We definitely want to pick this up. However it is a complicated challenge for a company like Albert Heijn because we have to deal with several complex systems. For that reason we cannot deliver an English version in the short term. ^Yasmine, Team AH-app
Five stars
Response from developer
Hi! Hartstikke bedankt voor de mooie beoordeling. ^Dani, Team AH-app.
Great app. It would be better if there is English option.
Response from developer
Hi! Thanks for the review. We have indeed received several questions or reviews about an English version of the app. We definitely want to pick this up. However it is a complicated challenge for a company like Albert Heijn because we have to deal with several complex systems. For that reason we cannot deliver an English version in the short term. ^Yasmine, Team AH-app
Great app
Response from developer
Hi Elizabeth, thank you for the review. Have a great day! ^Yasmine, Team AH-app
