ithlete Train.Recover.Perform User Reviews

Top reviews

Easy to use

Simple and effective way to test and track your HRV in 60 secs

Obsolete app

Any app that hasn’t been improved /upgraded in over 3 years is one that should be avoided. Is there even a roadmap for a new product? The original idea and implementation was sound. Shame.

Great when it works

Have experienced issues taking successful readings - using finger scanner on an iPhone. Issues often after apple software upgrades meaning a full 60 second measurement period cannot be completed. Seems to be working again end of Feb 24. I stopped using it from Dec 23 until Feb 24 due to the issues. It was the auto payment renewal that prompted me to try again recently.
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Dead App should be removed

3yrs ago last update. Why bother spending my $ on a company not making adjustments and improvements.

CAUTION: Does Not Work

Most of the positive reviews are from 4/5 years ago, however the most recent review earlier this year complained the app did not work. I also could not get the app working using a finger sensor or heart rate monitor and I tried the app with an iPad and an iPhone. I’ve sent a support ticket to iThlete and I’ll update this review once I’ve had a response.
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Recovered overtrainer

I have a history of overtraining. Ithlete pro has given me an objective measure that acts like a coach to guide me for the day should I go hard or not.

Response from developer

Thank you for the feedback Dan, we're always happy to hear from you :)

Temperamental device

The device rarely works first time and I can waste 10 mins getting it to take a reading. This means I don’t trust the readings. There’s no guidance on what the app questions mean. It asks if you have a good diet? How is that defined? It also doesn’t show you comparators for age and gender so you can’t see how far in or out of normal range you are. And it wasn’t clear that as well as buying the device you’d need to buy the app.
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Response from developer

Hi George, I'm sorry to hear that you are having trouble with the sensor. If you could drop ithlete.support@myithlete.com an email we would be happy to assist you with that. If you mention the questions around the lifestyle sliders and age/gender we can point you to our relevant blog posts too. I do hope you'll work with us to ensure you get the experience you deserve from ithlete. Many thanks

No Apple Watch support

Bought the app not realizing like so many others this does not use the HRV from the watch and Apple health app. No way to get money back. Read first before buying to see if your device is supported!

Response from developer

Hi Karjar, I'm sorry to hear that you don't have a compatible sensor. The app is free to download and trial, however we would of course help you get your money back if you have gone on to purchase and can't use the app at all. Drop us an email and we'll do all we can to help laura@myithlete.com

DO NOT PURCHASE

Waste of time and money. The app is very glitchy, freezing on multiple occasions just trying to login/sync. Will not take a reading with 2 different Bluetooth HR straps. I want a refund.

Response from developer

Hi, ever so sorry to hear you are having trouble. Please do email us ithlete.support@myithlete.com for assistance, or we would of course arrange a refund if we can't help. All the best, Laura

Doesn’t work

When I try and connect my Garmin HR strap it finds it, when I select it, it just throws me out of the app.. I paid so will need a refund it it can’t be rectified.

Response from developer

Hi Melody, I understand our support team are in contact with you to help resolve this issue. Please let us know if you have any other feedback on the app. Best, Laura

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