Hidden Costs? Account raided for extra!
Quote and charged by app £22 and the actual taxi cost £16, app now shows £17 so I suspect £1 for admin etc….even though it’s all automated with no admins. Why was my bank raided for £22? Unable to find anywhere in the app why or how this is broken down to justify a £5 raid. Be careful or just call to avoid what appears to be a money grab.
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Worse customer service
Worse customer service ever. Called to report a driver and the person on the phone was very rude and dismissive. Imagine being rude to someone using your service after they were berated by someone you have representing your company.
Overcharged
This app overcharges when you pay online my ride was £8 and was charged £12 and never got the balance back this has happened to me on several occasions occasions it’s better to use cash than to use this app.
On time
All good
Terrible
The app overcharges you ‘just in case’, and the drivers never turn up. Pay up front to secure a driver but no driver ever accepts. Waited half an hour for a taxi to the hospital despite call handler saying they were looking for a taxi to send and it would be 5-20 minutes. Cabs pick up fares through the app and then immediately drop them when it’s not enough money. Don’t bother.
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Excellent service
Reliable and great app
On time
The app was so good within minutes taxi arrived. Car clean, driver friendly and got home safe and sound.
Car review
Great driver 10/10
😳
Can’t actually use this as it seems to want Apple Pay or cancel and now it won’t let me login as I have existing email, which I can’t login with… I’m hard to hear so preferably I would use app… it been months now 😡
Pointless
app does not work, will not even register my number
Great
Very efficient and friendly driver. Thanks.
Best driver you’ve got by far
👍
Fab
Great service, lovely driver
Last sunday the driver was so nice and also today . Thank u so much i do really appreciated
😁👍
Review.
Such a lovely gentlemen who took us home, very friendly & chatty.
Best experience
I had the most amazing experience with my driver he was polite friendly and very funny, would recommend
Convenient
Great app with a user-friendly interface for local taxis in southend that are always on time, and the app tracks them well.
Excellent service!!
Great service, friendly driver, returning customer! Xx
Julie B
So very impressed with AC! Arrived on time! Very friendly driver who helped with our bags!
Sends taxi miles away
GPS is hopeless it sends the taxi to the wrong place even when you pinpoint the pickup exactly
