334455 AC Taxis Cabs

Account raided for extra

App shows different price

Unable to find breakdown of charges

Person on phone was very rude and dismissive

App overcharges when you pay online

Never got the balance back

App overcharges you ‘just in case’

Drivers never turn up

Pay up front to secure a driver but no driver ever accepts

Waited half an hour for a taxi

Cabs pick up fares through the app and then immediately drop them

Can’t actually use this

App won’t let me login

App does not work

Will not even register my number

GPS is hopeless

Sends the taxi to the wrong place

No indication of when or if a taxi will actually come

Poorly made app

Constant marketing push notifications that there’s no way of opting out of

If you cancel you taxi they’ll still take your money

It’ll take ages to come back into your bank account

Driver didn’t know the best and fastest route

Had to lay extra for his mistake

Driver was polite and friendly but he didn’t know the best and fastest route

App downloaded yesterday - booked a taxi, all straight forward and easy

Received a phone call from the driver

Very friendly driver, good driving, fast route too

No complaints - happy customer!

Made a booking a day in advance, they didn’t show up on time

When I called them and asked why they didn’t even let me know that they will late they say they were about to call!!

App was ok. Not great but a local company so just needed to be functional

Driver called & text received to say taxi had arrived which was great

Told driver we were walking out now with disabled relative on crutches

Driver cancelled job via app & never arrived

Called company who said driver was one minute away then unapologetically just told over phone that nothing we can do

Used a different company in the end after walking disabled relative back inside to wait again

Constantly given false times

Never on time even if you book an hour in advance

Worst booking app i have ever used

Customer service is awful when you call too

The app is satisfactory

You can book a car… but I have used this app for months and every time I pre book the car is consistently late, often by 15mins

I believe the car is called for at the time you request it for, not pre-assigned and arrives at the time you want

It was better when you used to call and they were always at the time the office told you

Everytime I use the app I get a “pre authorised” payment where they hold an estimated but over inflated journey amount

Whenever I pay the driver at the end of my journey, or he puts the payment through as £0 on the app and I use their machine, im not refunded for the pre auth

So far I’ve spent £116.50 on 4 pre authorisations ON TOP OF paying for my taxis and haven’t had it back

Since the app has been changed recently, it now pre-charges you before your booking has even been picked up by a driver

They also take more than the estimated amount

The two times I’ve used the new app, I’ve been charge by the app then again by the driver

The second time, I was charged nearly £30 for a booking I didn’t even get to use

Whether it’s a pre-authorisation fee or not, I’m still having to wait for a refund for an excessive amount

App won’t allow me a new account

Something about a not having a validation number

Previous app worked fine

Very poor

Firstly it charges me £12 for a ride that is normally £5…

Then after waiting for 20 minutes with no response in regards to a pick up I am accepted by a driver… the other side of Southend

I’m in Leigh, cancel it and the app tells me I won’t be charged, then see £12 come out of my bank

After talking to an operative whilst walking home, it’s apparently my fault, both being charged an exorbitant price preemptively and there severe lack of service

250 drivers… next joke

When trying to sign up an error message appears saying “needs token”???

What token???

Just called and booked anyways but what is the point of the app?

Would be great to see the drivers eta with the app but I can’t log in or sign up!

App is fine just a shame the firm itself are unreliable!!

Will never use again!!

I was racially profiled by this company

Accused of selling drugs by a cab driver

Driver wasn't happy because i asked him to make a stop at a cash point because he didn't have a card machine

I was later shouted at down the phone by the manager because the driver drove off before taking payment

Very frustrating that when you prebook, the drivers show up however, they pick up the wrong person!!!

You then get a notification that “your journey has been completed” whilst you’re still waiting at your pick up point

To make matters worse, if you’ve chosen to pay by card, you’ve essentially paid for the ride of someone else

Worst customer service ever not just once on going to Saxon Hall this afternoon but also on the return journey

I thought the customer service team may have worked at the House of Commons with the amount of lies they told…

“ be there in 5 minutes” then 10 minutes later not there… “be there in 5 minutes” etc etc etc

I saved my payment card on the site

The first time I used the app, I got got charged for a cab that I never got into

Either someone pinched my ride, or the cab driver didn’t hang around and drove off before I could get into it and decided to charge me anyway

My advice, don’t upload any payment details and only pay manually after your ride

The app itself is easy to use and book a taxi

I like the idea of the option to pay via card

What is the point of pre-booking a taxi hours in advance for a certain time if it isn’t going to turn up or be dispatched on time?

I end up having to phone them every time to chase the cars

Frustrating if you have a reservation or appointment somewhere!

I’m pretty much used to this cab services appalling service

Book my cabs long before I’m ready to leave as they usually turn up 20-30 mins after you’ve booked them

But today they absolutely crossed the line

I booked a cab to pick me up from the train station 2 hours In advance

After working a 12 hour shift & traveling 2 hours home I was disgusted to find there was no cab waiting for me

To make matters worse, I later received a notification saying the journey had been completed

Don’t waste your time with their services

Unless you plan to use this app “off-peak” don’t bother

AC’s drivers will simply pick up the first person the come across irrespective of who booked the taxi

You will end up calling their office and waiting another 45 minutes!

Don’t bother with AC or Andrews they’re the same firm

You can book with an option to use a card, 20 minutes after the booking I am still waiting as not all AC taxis take cards

We cancelled today and booked again using cash option and a cab came available almost immediately

I have also stood at rank at Thorpe bay with a card booking waiting for 30 minutes and other AC taxis have come and gone in the meantime but won’t take cards

Not made clear anywhere - poor service as cash isn’t always available to people

Minimum fee of £6 for card not stated anywhere before you order a taxi

Literally pointless

Put in card details to then be told we hadn’t paid

Bit sketchy if you ask me🤔

Drivers are rude as hell and get bare rude when you ask them a serious question about where your bank details have gone...

Or at least none of the drivers seem to understand it

You are offered options to book for a later time, but this just sends them straight away

Once the driver said we were lucky he hadn’t started his meter when he got to pick up point (massively early)

Secondly there is a capped minimum charge for card payments (£6 I believe - even if the fare is under that)

It seems utterly bewildering for the drivers that anyone wouldn’t carry cash around with them

Thirdly the app informs you of the car and number plate

Today my wife stood alone at the station, late at night, waiting for the taxi and a man in a different car claimed he was the taxi and seemed confused and impatient as to why she hadn’t realised who he was

He WAS the correct taxi (he knew name and destination), just was not in the car the app had stated, so the app is fundamentally, and dangerously broken

I have used this app 3 times and always booked with 30-44mins notice

Not once have they arrived on time

You get an instant sms/email confirmation of booking but no update on the app

The pay by card option did work

The app actually works well and is easy to book and amend

Unfortunately this is a complete waste of time as the cab still doesn’t arrive on time

When calling the office the response is always “we are busy and pre-booking doesn’t give you priority” - well then what’s the point in booking at all?!?

This has happened to me on 99% of the bookings made on this app and is the most frustrating thing ever!!

Booked a cab two hours in advance to take us to a family wedding

Phoned up to question why our cab hadn't arrived, only to be told that they were still looking to find us a cab - and that booking a cab was no guarantee that one would arrive

Not good enough

Will not book AC again

The booking system is ok

There’s an option to track the car on the map, but this doesn’t work as the map only shows pick-up point and destination

However, what really annoys me is that three out of five times I used the service (so far), the driver didn’t turn-up even after waiting for 20 minutes!

The app was no use at all!

The cab didn't turn up

I called them via the app and was told that they would have to put the booking back through the system and it would take between 5 and 30 mins to despatch a car

I had to opt for the 15 minute walk home

What a waste of time

I'll be using Uber next time, and would advise others to du the same

I'd rather use a local businesses, but it makes no sense if the service is non existent

Used service twice today & in both instances car has turned up over 10/15minutes later than agreed

Don’t trust the time on the app, it’s not at all accurate

Can track the vehicle as it makes its way to you and get ring back or text!!

Allow Uber to operate in the area

New app

Consider a new app

Uber replaces them very soon

Uber to come to Southend to shake things up

Allow Uber to operate in the area