Commerzbank Banking User Reviews

Commerzbank AG

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App in English

App and online banking available also in the INTERNATIONAL language of English. For a country where they still resist using and speaking the INTERNATIONAL language of English, this is a big plus!
One star minus because big parts are still in German.
Another two stars minus because Commerzbank still discriminates against IBANs from other SEPA countries in violation of the Article 9 of the SEPA regulation.
For example, one CANNOT set up a standing order to an IBAN of another European SEPA country. To do that, you still have to visit a branch!
Guys wake up and evolve! Offer the functionalities other modern banks, such as N26, Revolution, etc. provide.

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TheLotusMind

2 months ago

Response from developer

Hello TheLotusMind, Due to the character limit in the store and so that we can check the app behavior you describe, please send us an email to mobileservices@commerzbank.com. Please include your device details and the version of your operating system. Thank you!Best regards, your app team

Horrible horrible app

Can’t do the simplest things on this app. I want to change my card pin. Can’t do it. I then want to log in, but it then forces me to this other PhotoTan app. Doesn’t link correctly with this app and then logs me out for 2 hours. It’s unbelievable that they didn’t invest in a proper user design.

Justiceforall2

2 months ago

Response from developer

Hello Justiceforall2, we would like to support you and ask for more information about your request. Please contact us by email to mobileservices@commerzbank.com. Thank you and best regards your App-Team

Transfer

Lots of problems
1. Not all screens and tasks possible in English
2. Foreign transfer- fees not clear and told up front
3. Foreign transfer- can’t add notes and so not usable
4. Not all Swift codes accepted

ForeignTransfer

4 months ago

Response from developer

Hello ForeignTransfer, Due to the character limit in the store and so that we can check the app behavior you describe, please send us an email to mobileservices@commerzbank.com. Please include your device details and the version of your operating system. Thank you!Many greetings from your app team

WORST APP EVER

This is worst worst and worst banking app ever! Nothing works properly. Hellooo? Are you still living in 90s? Catch up with the pace of technology a bit!

#direnoyun

4 months ago

Response from developer

Hello #direnoyun,We would like to support you and ask for more information about your request. Please contact us by email to mobileservices@commerzbank.com. Thank you.Kind regards, your app team

Not as good as the English banking system.

I am used to transfer of funds between accounts taking seconds not days and with no charge.

Steve _G

6 months ago

Response from developer

Hello Steve _G, we would like to support you and ask for more information about your request. Please contact us by email to mobileservices@commerzbank.com. Thank you. Best regards your App-Team

Crazy

Dopest app ever

johnmcqueen

9 months ago

Transactions never show

The worst banking app I had so far, transactions are not showing up for days sometimes weeks so I never know how much I spent currently and have to take notes- whats the point of the app then? I am thnking of switching to different bank because of this. I never know how much money I truly have on my account and thats really bad. When I went to the branch for help they said they dont know why is this. Great help…

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agaraspberry

a year ago

Response from developer

Hello agaraspberry, unfortunately, there is currently some misbehavior in our app and we are already working on a solution. We apologize for the inconvenience. Alternatively, please use our online banking at www.commerzbank.de. Best regards your App-Team

Won‘t increase the 2000€ credit card limit - no reason provided

Using the in-app customer service with multiple re-directions didn’t help increase the unjustified low credit card limit. At some point I‘ve been asked to call the card‘s customer service which wondered why the CS diverted me to them. After re-trying the the in-app support I‘ve been asked why I keep requesting it since they told me it is not possible, which is not true, I‘ve only been forwarded from CS to consultant, then to card‘s own support and then back to CS. I‘ve spend in total more than two hours without being provided with a reason for the rejection.

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customer6000

a year ago

Response from developer

Hello customer6000, in order for us to investigate the situation, we kindly ask you to write a message with the device details to mobileservices@commerzbank.com. Best regards Your App-Team

Cant believe how easy it is

I’m not particularly good at technology so this is so very easy and most convenient

bella mags

a year ago

Response from developer

Hello bella mags, we are pleased that you are satisfied with our banking app and thank you for your review. Best regards Your App-Team

Highly inconvenient

Always need 2 devices because of photo tan. It’s stupid and most other banks have a far more convenient method of 2 factor authentication

Whybotherchannel7?

2 years ago

Response from developer

Hello Whybotherchannel7?, We have noted your suggestion. Please understand that we are currently unable to tell you whether and when the proposal can be implemented. Best regards Your App-Team