Leave a Review Citibank SG
Literally one of the world’s worst banking apps…
There is very little that is positive to be said about the customer service and functionality of any Singapore bank and this includes Citi.
The app always has a long update as it opens. Nothing ever happens fast. Do not rely on it as you will often fail to progress beyond this stage.
The app fails to deliver basic information like a loan balance.
Disaster.Show lessRJG2021
UI does not allow user to submit a chargeback
Had several unauthorized transactions lately due to Citibank’s own credit card leak. Tried to submit a chargeback on the app but it doesn’t now allow me to agree with the terms and conditions of the chargeback process.
Tried using the website and the UI is even worse.
Called the hotline and waited for more than 1 hour before giving up. Terrible experience.Show lessXiaoBucks
Avoid Citibank.
Avoid this app. Before when you had transactions to carry out, they would send you OTP which made purchases seamless, you were able to carry out transactions with no issues. Now with using the app to approve transactions for example topping up NETs card, often times the app is not available due to maintenance. It becomes very frustrating to carry out transactions because maintenance happens during peak Singapore hours. Go with a local Singapore bank and credit card.Show lessTanin22
One of the worst
This app is easily one of the worst from a usability perspective. The list of stupid design points is endless. One simple example you need to have a complex password, great no problem. I use a password generator to ensure I get a high entropy password BUT I can't paste that password into the field in the app as a result I create a password that just meets the criteria but is far less secure than the one created by my password manager. The list goes on and on. I'm cancelling my account.Show lessqwik
Waste of time
App bounces around, doesn’t respond and locks up often. About as useless as Citi as a bank.Tigeroy
App still not working. Chose another bank please
Authorisation of transactions still goes into a loop as clearly a backend problem. You can't pay bills using the authorisation feature so I've gone to another bank now as it's painful with Citibank.Tone Sing
Citibank is intent on locking us out
If you lose your device, or your device operating system is no longer supported, or for some other technical reason including geoblocking of the App Store while you are overseas, or you are simply unable to run an app update for any other reason, then there is now seemingly no way possible to bank with Citibank SG or access your own accounts.
The “one time verification PIN” sent by SMS is no longer a ‘backup’ option here to enable users to verify their login (e.g. via desktop). Basically you are locked out of your accounts, making payments or verifying purchases unless your mobile app is currently working - you cannot even send a secure mail for help (as you have to be logged in and verified for that too!!) Complete and sole reliance on a mobile app for customers to access their bank accounts is severely limiting, and a recipe for disaster when something goes wrong.Show lessChairArranger
citi gold
much approved capability
about the best aroundBald accountant
Cannot upgrade to the new version
Cannot download the new version. Hence, I am not able to do my online banking. The bank should fix this problem otherwise clients cannot do their banking especially when they need to do it urgently. Very bad client experience!Samuraimoto
Hopeless
Chat online is flaky, people manning the chat don’t seem to have access to chat history so you have to repeat what you say all over again. The app looks like it belongs to 2005.
Applying for any service is hopeless. Other banks is a one click open accounts but not this one.Regular user 000
