Why I love
Hgtv. I have been watching HGTV right don’t know how long I think right at the very beginning I watched more houses being decorated rebuild and build it’s just a fun place to be on a cold winter nights and days. When I was surviving my cancer surgery, I watch HGTV as many times as I could, and during exercises, it was a thing that was in my ears and I could hear David laughed. I have now just rediscovered HGTV on my iPad with a joy because now I’m retired and I’m freezing to death so I sit by my love fireplace and watch HGTV on my iPad. It’s great some old ones are good. Some of the new ones are better. It’s all a different story to me now, so whoever thought of putting this on an iPad thank you thank you thank you you are the nest.
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Response from developer
Thank you for this amazing review and we're overjoyed to hear HGTV has helped you through tough times. We're so glad to hear you're rediscovering some old favorites and finding new ones with the GO app. Be sure to keep an eye out for new episodes and Happy Streaming!
Terrible App UX
This app has an awful user interaction when it comes to watching content. The auto “play next episode” always starts too early so you end up missing the last minute or so of the show. If you accidentally exit out of the show in an effort to not auto play next, you can’t jump back into the episode where you were. I scenically exited out and when I tried to go back in the episode restarted. I had to watch an ad to even get back into the show, and then had the X32 fast forward to the last 2 minutes of episode, but I miscalculated, and stopped a few minutes too early, but too late at that point, I had fast forwarded through a commercial break (which I already saw) so I had to set through the 2 minute ad break AGAIN. Then after that I fast forwarded to as close as I could get to where I left of, BUT WAIT, I fast forwarded throught ad break! So, I had to watch 2 more minutes of tv same ads.
So, unlike every other streaming app on the planet, THIS one penalizes viewers with 6 minutes of repeat ads if you accidentally push the wrong button and exit out.
It’s absolutely wild that I’m 2023 an HUGE company like HGTV and their parent company would allow an app with functionality circa 2009 to still exist.
I recommended they revamp this app and fire any and all development associates that have worked on it thus far. A bunch of HACKS.
So, unlike every other streaming app on the planet, THIS one penalizes viewers with 6 minutes of repeat ads if you accidentally push the wrong button and exit out.
It’s absolutely wild that I’m 2023 an HUGE company like HGTV and their parent company would allow an app with functionality circa 2009 to still exist.
I recommended they revamp this app and fire any and all development associates that have worked on it thus far. A bunch of HACKS.
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Response from developer
Hi, really appreciate your honest feedback and we’d love to hear more about your experience. Would you please contact us via the link below and select ‘Submit a Request’ and provide more detail? https://gohelp.discovery.com/hc/en-us
How i can”t live without HGTV
I have been watching HGTV South 2015 starting with the Property Brothers 🥏 and after that, they inspired me to watch more remodeling programs that inspired more opinion families to gallery in homes that are their forever homes that was so inspiring for me as well with my family I never had the home remodeled for a lost my home through foreclosure, due to illness. Well, I still watch all the shows on HGTV because they are so inspirational to me, Gwendolyn Kuljanin.
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Apple TV app is awful
The HG TV app on Apple TV is quite simply the worst app out there. Nearly every day it forgets that I’m logged in with DirectTV, locking me out of every show. I get an error message when I try to log in again. The only workaround is to delete the app entirely then reinstall. This problem has existed since I started using the app. It is truly shocking it hasn’t been fixed.
UPDATE: as the developer response suggested, I contacted support about this issue. The experience was laughable. It took four emails back-and-forth before they could comprehend that I was using the Apple TV app and not their website, even though I stated this clearly from the beginning and in all subsequent replies. Finally they could not solve the issue at all, referring me to some mysterious upper level support team who I never heard from. The issue persists. Negative stars!
UPDATE: as the developer response suggested, I contacted support about this issue. The experience was laughable. It took four emails back-and-forth before they could comprehend that I was using the Apple TV app and not their website, even though I stated this clearly from the beginning and in all subsequent replies. Finally they could not solve the issue at all, referring me to some mysterious upper level support team who I never heard from. The issue persists. Negative stars!
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Response from developer
Hi! This is not the experience we want you to have! Please contact us via the link below and select ‘Submit a Request so that we can troubleshoot! https://gohelp.discovery.com/hc/en-us
Good but have some way to go to be user friendly
This app is good in many cases but have some way to go to be great.
It’s extremely frustrating that there is no way to turn off the auto play function and that it just pick something in random and starts running it after you watched the latest and last episode of your favorite series AND then there is no way to remove it from the continue watching list. Even the most basic streaming apps have a remove function for this type of issues to ensure that the user don’t need to see stuff that aren’t at all interested but might have started.
Start putting yourself in the customer seat and enable basic functions for us to pick and choose our own digestions. If you want auto play then you can have that switched on, if you do then switch it off
Pls get this and some other basic things sorted quickly
It’s extremely frustrating that there is no way to turn off the auto play function and that it just pick something in random and starts running it after you watched the latest and last episode of your favorite series AND then there is no way to remove it from the continue watching list. Even the most basic streaming apps have a remove function for this type of issues to ensure that the user don’t need to see stuff that aren’t at all interested but might have started.
Start putting yourself in the customer seat and enable basic functions for us to pick and choose our own digestions. If you want auto play then you can have that switched on, if you do then switch it off
Pls get this and some other basic things sorted quickly
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Great app except…
For the last few weeks, my HGTVGo app has not allowed me to watch channels that are part of my cable package. I’ve tried to reinstall the app, log out of the my provider, but nothing seems to clear the error “Error: 403”. This is error is on all of my streaming devices— AppleTv, iPad and Firestick.
Would love to have this resolved so I can go back to watching my shows.
Would love to have this resolved so I can go back to watching my shows.
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Buffering plus way too many adds
I want to watch so many things on here but after trying several times the app will start buffering at the end of the 3 minute commercial breaks and when I get it working again it starts the 3 minutes of commercials all over again...so I’m having to watch 6 minutes of commercials before I can enjoy the show. Ain’t no body got time for that. I will try watching it on my phone instead of casting it to my TV but I’d prefer to watch it on my big screen :(
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Login issues resolved
This is one of my go-to apps, so when the upgrade broke my connection to my TV provider I was very upset. However got a developer response and did then follow up with app support who were very good.
The issue was two factor authentication with my provider. That does need to be resolved between them to work properly, but at least now I can login.
They have fixed the worst part of the prior interface, which was a little tiny play/pause button. Now its in the middle of the screen. Thank you!
The issue was two factor authentication with my provider. That does need to be resolved between them to work properly, but at least now I can login.
They have fixed the worst part of the prior interface, which was a little tiny play/pause button. Now its in the middle of the screen. Thank you!
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Response from developer
Thanks for the awesome review! We work hard to meet expectations like yours, and we really appreciate you taking the time to share your experience with us. Glad we were able to help!
Have to reactivate every day
I like it when it works, but the constant need to activate it is super frustrating. Sometimes I have had to activate it twice in one day, even when I keep the app open. I have also had issues with the live feed, which often doesn’t sync with my provider or doesn’t work at all, so I have given up on that. I have tried deleting the app and reinstalling, and have also tried restarting my whole system, but nothing has helped. I have made sure my settings allow automatic access to my tv provider. I use apple tv and watch most of my tv shows through that and this is the only app that I have these recurring issues with.
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Response from developer
Hi there, a normal experience includes signing in to the app at a minimum every 14 days, though this could be longer. If your experience includes signing back in more often, it could be due to an error and we’d need to investigate. Please contact us via the link below and select ‘Submit a Request’ so that we can help! https://gohelp.discovery.com/hc/en-us
So. Many. Ads.
Ok, don’t judge the title, YET. I love that you can watch HGTV in one place. Sadly though, most of the episodes are locked. The ads, well the longer you are watching an episode, the more ads there will be in the episode. Don’t get me wrong, I don’t mind ads, but at times when you want to just settle down you are watching ads. I know y’all earn money from ads, but PLEASE decrease the amount of ads. I understand that you are thinking, when you watch tv you have commercials/ ads. Well not as many.
Thank you to the people who ACTUALLY read this.
Thank you to the people who ACTUALLY read this.
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Response from developer
Hi there, glad to hear you are loving the HGTV content! While streaming, you’ll receive the same number of ads as watching live tv. Each ad break should not exceed 3 minutes (180 seconds) and we monitor the amount and variety of ads offered. If this has not been your experience, contact us via the link below and select ‘Submit a Request’ so that we can help! https://gohelp.discovery.com/hc/en-us
