Latest update not working
Response from developer
Hello FlyinZombie, Thank you for sharing this feedback. Sorry to hear that you faced this issue. We would like to share that we do take stability and performance of the app seriously as we thoroughly test every version before it gets released. We were not able to replicate this specific issue that you specified, but we ask that you please email us directly at wirelessplus@factset.com so our team can assist you directly if this issue still exists. In the meantime, please delete/reinstall and ensure that you are on the latest version of iOS 10. It would be good to know the iOS version you are on along which more details on the "test version" that you mentioned. We look forward to supporting you
Crashes!
Latest release crashes
Great app but today's update crashes. Help!
Response from developer
siklein07, We are glad to hear that you are enjoying the app overall. We also appreciate you sharing the crash issue that you experienced. Are you still experiencing this issue? Please try to delete/reinstall the app and upgrade to the latest version of iOS. There should be a new version out for both now. If the issue still persists, please contact us directly at wirelessplus@factset.com and we can directly troubleshoot your issue. Since April, we have incorporated several new updates to the app which also include stability and performance enhancements. We look forward to supporting you to ensure that you are having a great experience with FactSet. Please let us know how we can continue to help and solve this issue for you.
Completely unusable with latest update
Response from developer
Hello Estudiante-1, We have made some great enhancements to the app overall and we thank you for sharing this feedback previously. This helps us to constantly improve our mobile offering. We strongly advise you to take a look at our recent update to the app by upgrading and making sure that you are on the latest version of iOS which has several updates to performance and stability. Please feel free to reach out to us directly at wirelessplus@factset.com if you are still facing issues and we can work with you to trouble shoot the issue (if it still exists)
App is slow
Buggiest app ever
Response from developer
Hello Susie999999, Thanks for sharing this feedback previously. Now that we are able to respond to users, we wanted to check in on how your experience is now. Please try to delete/reinstall the app and upgrade to the latest iOS version. We have implemented a lot of new updates and enhancements to performance recently. Please let us know if we can help with anything further by contacting us directly at wirelessplus@factset.com
