Due to medical conditions and mental illness I am unable to leave my property so get everything delivered including my medications, twice I have had to deal with these idiots NOT delivering my vital medications and taking them to a post office which I can’t get to due to these reasons and I have nobody to collect for me. They have been told to throw it over the fence. I contact them via this app and yep another site with a useless bot who might eventually put you through to a human or you might get the oops there’s something wrong with the chat or the queue is full and trying on the phone you have at least a 15 minute wait. The app said my parcel was due between today Friday 31st May and Monday yet it was done yesterday. Literally no other way to contact them other than this app or phone, they have removed the message option from Facebook. They are putting customers lives at risk due to their incompetence. Legal action and going to the media and ombudsman is in the works. 1 star is 3 quarters more of a star than they deserve. Now 4 times- it is illegal to deny someone their vital medication. Legal action is now commencing.
EDIT. 5 times now even with a signed authority to leave form they still use the locked gate excuse even when it’s unlocked and say the postie can’t get off his bike and go through a gate, they literally do that when they have letters or packages that need to be signed for. Putting lives at risk and they don’t care at all.
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