Explorer User Reviews

American Museum of Natural History

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Brutal app and severely outdated

The entire Gilder center is not on the map. Impossible to find your way to crocodiles. Everyone was staring at their all and looking for a human for help.

Bury74

6 months ago

Response from developer

All exhibitions and amenities in the Gilder Center for Science, Education, and Innovation are included in Explorer. We will continue to work on improving the map, overall design, and search functionality to better help our visitors find their way there and to the crocodile (located in the Hall of Reptiles and Amphibians on Floor 3).

App doesn’t recognize location and bluetooth settings are on

I just downloaded this app to both my iPad and then tried it on my iPhone. I am home 3 blocks away from AMNH and turned on the location to sense “ always” and the Bluetooth is also turned on. I gather that I must be physically in the AMNH building in order to use this app.

Sunshine1ny

a year ago

Response from developer

Hello! When you're visiting the Museum, if you have Location Services and Bluetooth turned on, and give permission to Explorer to access your location, Explorer can display a "blue dot" on the Museum map (your location), provide turn-by-turn directions to exhibits and amenities, and make recommendations that are near you. You may still use Explorer while not at the Museum to see Museum information, the map, exhibits, amenities, set your interests, and get recommendations based on your interests.

Constant crashes

Tried to use today, downloaded when we got there. Crashed 4-5 times, very frustrating. While the idea of telling you where you are and how to get to places just didn’t work. At one point the app told us to go downstairs. Got tot the bottom and told us next directions where to go back up stairs. I used the museum wifi and still lacked ability to direct you. Overall a fail

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Kona BC

a year ago

Response from developer

We are sorry that you didn't have a great experience using Explorer and we are looking into the crashing that you described. Do you remember where you where (such as what floor or exhibition) and where you were trying to go, when Explorer led you downstairs and back upstairs? Please let us know at explorer@amnh.org so we can look into that as well.

Battery drain

The app was helpful and recommended. However, it uses Bluetooth for location and despite setting it to only when using the app, it still will drain your battery fast. So, fully close (kill) the app when not using it, don’t just exit it to another.
The amount of battery consumption could be lowered by reducing the frequency that Bluetooth is used to ping the network. Also, I felt from my experience that Bluetooth was still actively transmitting even while the application is suspended. That should not be happening. The application should only use Bluetooth when actively using it.

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R0G3R

a year ago

Response from developer

Thank you for your review. We’re glad you found Explorer to be helpful. As with every iOS app that uses Bluetooth, Explorer gives you the choice to allow or not allow the app to use Bluetooth. If allowed, Explorer will be able to detect and show you your location inside the Museum on a map, as well as give turn-by-turn directions. That does require some battery use. Explorer can still be helpful during a visit without allowing it to use Bluetooth, though some features won’t be available.

I’m going back in

We will get

whathas

a year ago

We can do it at

I will be in a

Maggierucker

a year ago

Do you want to do that

Visit to your house tomorrow night

christine.cole

a year ago

Abysmal app

Even with precise location enabled, it constantly located me outside of the building. Searching for specific attractions would zoom into random parts of the map. Literally unusable. I wish I could take back the extra donation I made when I bought the ticket.

DMB4LYFE

2 years ago

Response from developer

We are sorry that you didn’t have a positive experience with Explorer during your visit. These issues started happening in the morning of Thursday, April 6, and we were able to implement a fix by that afternoon.

Great directions

The directions from the app were spot on and very helpful.

CrystalCrisis

2 years ago

Response from developer

Thank you for the review! We are happy to hear that the directions in Explorer were helpful!

Useless directions

AMNH is huge so thought the “directions” feature would be useful. It’s not. We were sent in the wrong direction every time so we stopped using it. I can’t comment on the other features.

Apags

2 years ago

Response from developer

We are sorry that Explorer displayed incorrect directions to you. Could you please email some more details to us at explorer@amnh.org, such as where you were and what you were getting directions to? It would help us in addressing the issue. Thank you.