Leave a Review Brother iPrint&Scan
One lousy app
I purchased my brother printer model:
MFC-J480DW approximately 3-4 years ago. I wanted a printer that I could wirelessly print from my iPhone. I use the iPrint&Scan app. Up until 5-6 months ago everything worked great. The only time I had to reconnect/re-link my cell phone to my printer was after a power or internet outage. But not anymore! Every time I want to print something I have to set-up a new connection, like it’s the very first time I’m using it. So now I’m having to purchase a new printer that I can depend on & depend on it’s connection. I purchased my Brother printer because I was assured that it was easy to set-up wirelessly & would keep the connection. Which ever since 5-6 months ago, it won’t. I can’t walk 10 feet away from my printer without it loosing its wireless connection to my iPhone. I have spoken to brother support and apple support regarding this. Just to make sure I was linking them correctly. Which I knew I was, since it worked fine for years. But now I absolutely hate everything about Brother. All I can think is that an update did something to the brother iPrint&Scan app.
I can’t believe that a huge corporation would allow something like this (app update) to loose thousands of customers for them.
I didn’t read one good review. Which tells me Brother doesn’t care about there customers or keeping them!Show lesscjj9881
Developer Response
We understand you are experiencing connectivity issues with the Brother iPrint&Scan app. We'd like to help. Please contact the Brother USA support team at: https://brother-usa.com/supportDo not buy the brother printer!
I never give reviews, but I felt so strongly about this printer/scanner that I wanted to save someone else from the frustration I have experienced over the past few days trying to figure out if there was a glitch or not and they printing process, printing from an iPhone. I paid over $700, thinking if I paid more, I would get better quality. Their iPhone print and scan app is not very compatible with the printer! You have to physically go into the printer, each time to tell it whether you want it to be letter or legal. That is insane! That defeats the whole purpose of printing from your iPhone. I have had many printers over time and every single one of them would allow you to print from your iPhone and you could select from your iPhone what size paper you wanted to print it on. Had I known this, I would not have brought this printer. Had I not thrown the box away I would be returning this printer! I called Customer Service and her only response was, it’s because you’re printing for your iPhone and that’s the way it works. I am so very disappointed in the poor app that was created to complement the brother printer.
Unhappy customer!Show lessUnhappy customer1123
Developer Response
We understand you're experiencing printing issues with your Brother machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues: www.brother-usa.com/brother-supportA Clunky App
This connects online and almost always my ink will suddenly show that the cartridges are low or empty…. Even when almost half full. But even with out that nefarious aspect, the fact that it tries to control you in that they make it a constant struggle and irritation to just use the machine. The machine that you own. That you shouldn’t have to be tethered to this company forever. If you want to use a different ink, even though it’s none of their f’ing business, they make the machine turn against you. Sometimes it’s working fine… other times it’s acting like it should have a say as to what you do in your home with YOUR MACHINE. The company said they sell their machines cheaply but expect ink sales to make it worth while. I hope that congress steps in like they did with Apple and the right to repair. We need laws preventing intrusive controlling software on any device we buy . Also, this app is the bare minimum that they could provide their customers / mainly pushing ink - the formatting and printing options are sub par. Especially coming from a company that makes printers. This app hasn’t gotten better over the years either. You can only upload 1 image per printing- why better to use up paper and ink!!! Why not?! The ink prices are another slap in the face of anyone who has one of these machines. They are price gouging to the extreme.Show lessVicpopsicle8
Developer Response
Thanks for taking the time to review your experience with the Brother iPrint&Scan app. We would like to help with any questions or concerns you may have. Please contact the Brother USA support team at www.brother-usa.com/support.