Leave a Review Service 1st Mobile Banking
Review on Upgrade
My review is regarding the recent upgrade to the app. I prefer the app prior with being able to see my balances on quick view without having to log into my account every time I'm curious too what my balances are. It was more handy, time efficient and spent less screen time on thee phone.Tobiastobias
Developer Response
We appreciate your feedback and have shared your concern with our team. There is a Service 1st widget you can add for quick access. If we can assist you with any of the functionality, please call our Contact Center at 800.562.6049 or if you are on service1.org, select the Let's talk! icon in the bottom right corner of your screen to connect with us.Great app
Love the app. With living out of state it helps make it easier to keep banking with such a great credit union!cyoungkx87
Developer Response
Thank you for your feedback! We are happy to know you are enjoying Service 1st mobile. If we can assist you with any of the features, call our Contact Center at 800.562.6049 or if you are on service1.org, select the Let's talk! icon in the bottom right corner of your screen to connect with us.Annoying
My favorite feature - and 99% of the time only reason for using the app - is/was the quick view. That feature (at least for me) is gone. I don't have any other use for the app.
I'll wait until the end of the month, but if it isn't back, the app is gone. In the age of cellphones, why keep it? I can just as easily log into my account on the website from my cellphone. It takes the same amount of time and gives more options.Show lessbbobbybb
Developer Response
We appreciate your feedback and have shared your concern with our team. There is a Service 1st widget you can add for quick access. If we can assist you with any of the functionality, please call our Contact Center at 800.562.6049 or if you are on service1.org, select the Let's talk! icon in the bottom right corner of your screen to connect with us.Fix log in screen
I checked to see if my app needed updated and it does not but I cannot access the Face ID or save password function does not show up. This is super annoying every time I want to see my balances I have to type the password in.nogle91
Developer Response
We appreciate your feedback and have shared your concern with our team. If we can assist you with any of the functionality, please call our Contact Center at 800.562.6049 or if you are on service1.org, select the Let's talk! icon in the bottom right corner of your screen to connect with us.Fix the log in function
I have to re enter my password EVERY time I want to check balances or even enter the app. Even with “save password” on, it still prompts. And the Face ID option completely vanished. YikesStrokerkiwi
Developer Response
Thank you for using our mobile app. We greatly apologize for any inconvenience. We are not aware of any issues with what you are describing. If you are still experiencing this issue, please call us at 800.562.6049 to further troubleshoot. Thank you.Fix log in
Please fix the issue with saving your password or using the face scan to enter the app.Thetasteofink
Mobile Deposits
I checked with the teller at the desk who told me there is NO restriction with performing a mobile deposit however when I try to do it on this app it tells me that it’s disabled. I’m out of state most of the time so this function would certainly be helpful. I have no clue why the teller would investigate it and tell me I have NO restrictions but this stupid app says differently. Fix the mobile deposits.Show lessJstAmzd
Developer Response
Thank you for using our mobile app. We greatly apologize for any inconvenience. We do have certain requirements to be able to use this service. Please call us at 800.562.6049 if you have any further questions or need more details. Thank you.The app was finally updated after a year!
Looks dated, like an iOS 5 app, needs some stability and cosmetic upgrades.
Although it’s functional, it needs a lot of work. This is probably the worst banking app I’ve used.samoyedprincess
Developer Response
Thank you for using our mobile app. We greatly apologize for any inconvenience. We are working to provide some new enhancements coming out soon. Please call us at 800.562.6049 for any specific questions. Thank you.Log outs
So absolutely tired of getting logged out every other day. Doesn't matter how many times I save my password or enable fingerprint login, every other day I have to sign back in and it is maddening. FIX THIS.JoeCamNet
Developer Response
Thank you for using our mobile app. We greatly apologize for any inconvenience. This issue was resolved on 02.19.20. If you are still experiencing this issue, please call us at 800.562.6049 to troubleshoot this issue further. Thank you.Irritation
This bank don’t care about you and their app is a pain for mobile deposit makes you wait 30 daysDeath fir
