Feedback on the Care Plan Tab
I’ve noticed that the Care Plan tab currently shows every action item, even when some of them are multi-step tasks. For example, I have three referrals to schedule, but the only option to ‘mark it done’ is after I’ve completed the visit, not when I’ve scheduled the appointment. This leads to pending tasks lingering for months, especially for labs that are scheduled months ahead, which makes the task list feel overwhelming.
It would be very helpful if I could mark tasks as ‘scheduled,’ and input the date of the appointment. This way, the badge number on the Care Plan tab could decrease based on how many appointments are scheduled. For labs or other items that can’t be rushed (e.g., a lab due in three months), the same process would work well. This feature would allow me to keep track of upcoming tasks more easily and ensure the Care Plan reflects real-time progress.
Thank you for considering this improvement!
It would be very helpful if I could mark tasks as ‘scheduled,’ and input the date of the appointment. This way, the badge number on the Care Plan tab could decrease based on how many appointments are scheduled. For labs or other items that can’t be rushed (e.g., a lab due in three months), the same process would work well. This feature would allow me to keep track of upcoming tasks more easily and ensure the Care Plan reflects real-time progress.
Thank you for considering this improvement!
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We have 13 children
So when my 21 month old got pink eye 1st of all we had Insurance paperwork issues. So my wife found this amazing site that also got us an appointment today. We have 8 children currently enrolled in 8 different schools daycare-graduate school. So our daily schedule is a little hectic, well this service saved the day. No children late for school and no activities missed owe did I mention medicine is also sent through service. So no extra trips added to my day just relief for my child and no stress for us!
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⭐️⭐️⭐️⭐️⭐️ Amazing Healthcare Experience!
One Medical has completely transformed my healthcare experience. The app is incredibly user-friendly and makes scheduling appointments, accessing medical records, and communicating with my healthcare providers so easy and convenient.
The virtual care option has been a lifesaver, especially during busy times. The providers are professional, compassionate, and always take the time to address all my concerns. I also love the integrated health tips and resources that help me stay on top of my health.
Overall, One Medical provides top-notch service, both in-person and through the app. I highly recommend it to anyone looking for a seamless and efficient healthcare experience!
The virtual care option has been a lifesaver, especially during busy times. The providers are professional, compassionate, and always take the time to address all my concerns. I also love the integrated health tips and resources that help me stay on top of my health.
Overall, One Medical provides top-notch service, both in-person and through the app. I highly recommend it to anyone looking for a seamless and efficient healthcare experience!
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Update made app useless for an iPhone 7
I have had One Medical for several years & have liked the service & the app. But now I cannot open the app because it works only with iOS 16. I have an iPhone 7 which won’t upgrade to iOS 16. This is REALLY disappointing as it makes the app useless. The app tells me to upgrade but when I hit “upgrade” it takes me to App Store where I’m told to open the app. When I hit “open” I’m back at the app telling me to upgrade.
Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that?
I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.
Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that?
I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.
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Response from developer
Hi Zarafa, thank you for reaching out and we appreciate your feedback. Please let us know if you are still having issues with accessing your account by messaging techsupport@onemedical.com. We can further troubleshoot and assist you with your concern. Thank you!
Urgent 5 minute video call
I just spoke with Angelica to get an overseas prescription refilled. She was caring, efficient and helpful and understood my situation immediately. She refilled my prescription, thank you.
I also exchanged text messages with Caleb a couple of days ago, who was also extremely helpful.
I’m very impressed with One Medical’s service.
Thank you
I also exchanged text messages with Caleb a couple of days ago, who was also extremely helpful.
I’m very impressed with One Medical’s service.
Thank you
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The App & Scottsdale Location are amazing!
I’m obsessed with One Med at the Scottsdale Fashion Square location. I love scheduling on the app and messaging providers. Everyone on staff is so kind and friendly. I’ve been in feeling my worst and they always brighten my day. From getting routine bloodwork to diagnosing illnesses, they handle it all! I’m terrified of needles, but the phlebotomist always makes me forget about my worries and always retrieves my bloodwork successfully and comfortably (when I’ve gone to other doctor’s offices, they have struggled with my stubborn veins). She is the best along with the office manager Diana, who both turned my day around during a recent visit. Thank you for offering such a convenient and positive experience always!
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Awful when not an employer benefit
I am sure this is great if your employer pays for it. For me, $199/year is not worth it on top of my insurance costs, so I am a “limited member.” As a limited member, I can receive messages from my provider but cannot respond. I also cannot make or change appointments online or in the app, I have to call. After waiting on hold for 15+ minutes, I just have to no-show my appointment since there is no way to contact my provider to reschedule. Building a membership model on avoiding purposeful inconvenience is not making me upgrade, just alienating me as a customer. I don’t believe One Medical has created enough value behind their paywall to justify their membership fee, they have just built an obnoxious wall that they want you to pay to avoid. Goodbye One Medical: I will go back to paying nothing in exchange for having 21st century ways to reach my doctor.
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Response from developer
Hi Thane! Please feel free to message our membership advisors at ma@onemedical.com or give us a call at (888) 663-6331 (option 2) to discuss membership options. Additionally, if you're a Prime member, you can also receive discounted membership by purchasing through your Prime account. We also often have free trials available, so please inquire further with our membership team! You may find it worthwhile, but if not, you can always cancel. Our membership model is pretty foundational to our practice and is how we're able to provide high quality service.
Used to be a good app.
I’ve been a One Medical member for close to a decade, the app was very convenient to book appointments and coordinate with my doctor. Recently however they implemented a two-factor authentication aspect, which actually is a good thing. If it worked. I have been trying to set that up for over a week now, each time requesting the link to complete. I don’t get the email. App on the phone, same result. I even tried using my PC with a browser, did the same way, still won’t complete. There is an email to tech support, I sent a report Saturday……lessee……still nothing. Yesterday I called, spoke to a lovely woman, who said she was creating a ticket and assured me tech support would call or email….lesseeeee…….nope still nothing. So right now the app is bricked, until this featured is fixed I can’t do anything with it. The tech support side problem is even bigger than an app though, seriously disconcerting.
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Frustrating Experience with Double Billing and Delayed Repayment
My experience with this medical provider has been nothing short of a nightmare. I wouldn't wish this kind of frustration on anyone. From the very beginning, they displayed a complete lack of transparency, double billing me for services rendered. Despite numerous attempts to resolve the issue, they were extremely uncooperative and showed no urgency in addressing the matter.
To make matters worse, when it came to repayments for the overcharged amounts, the process was unbearably slow. It took an exorbitant amount of time and persistent follow-ups just to get a partial reimbursement, leaving me feeling utterly ignored and taken advantage of.
Their lack of professionalism and unwillingness to rectify their mistakes are inexcusable. I expected better from a medical provider, but they have disappointed me beyond measure. I strongly advise everyone to steer clear of this establishment and seek a more reputable and reliable healthcare provider. Save yourself the headache and find someone who respects their patients and values their reputation.
To make matters worse, when it came to repayments for the overcharged amounts, the process was unbearably slow. It took an exorbitant amount of time and persistent follow-ups just to get a partial reimbursement, leaving me feeling utterly ignored and taken advantage of.
Their lack of professionalism and unwillingness to rectify their mistakes are inexcusable. I expected better from a medical provider, but they have disappointed me beyond measure. I strongly advise everyone to steer clear of this establishment and seek a more reputable and reliable healthcare provider. Save yourself the headache and find someone who respects their patients and values their reputation.
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Do not recommend
Tha app itself is ok - nothing special and mimics most patient apps. They charge you a substantial office visit fee - higher than most pcp’s. I was shocked to receive a large bill from them. If you’re going to charge for an office visit then what’s the point? We can all go to pcp’s or other point of service locations for much cheaper and faster service. As it is I had one visit and the dr wouldn’t even follow up until I specifically requested them to. Then I try to pay by phone and go through all the verification only to be told no one is available? What? I was told the advantage is using the app and telegraph visits. You can get that anywhere. I am surprised by the positive reviews. It’s nothing special or worth it. You can definitely find all inclusive providers where you pay a monthly subscription and no surprises.
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Response from developer
Hi there! Thank you for reaching out about this. It sounds like we may need to get your insurance information uploaded to your account, if you're receiving unexpected bills. Otherwise, if you do not have insurance, we do charge for visits at a self-pay rate. Please reach out to our administrative team at admin@onemedical.com if you have questions about charges for office visits and we'll be happy to assist. There are all-inclusive doctors offices but they typically charge significantly higher monthly or yearly rates which go towards the costs of visits.
