Epic Canto User Reviews

Epic Systems Corporation

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Lost features in last update?

Noticed that some activity slot options have lost the ability to modify anything within them. In particular, the “Status Board” activity defaults to the one set at the desktop - and ONLY the one at the desktop. Previously, you were able to switch Status Boards.

ChengJD

3 months ago

Great app on rounds/clinic

I use this app on a daily basis, for 10 hours a day as a physician. I especially LOVE the Jot feature with my Apple Pencil and iPad mini. Please refine the Jot feature more to allow selection of different eraser sizes. Otherwise, fantastic app!

Shahnoor

5 months ago

Now, even more useless

Somehow the developers managed to take an app with limited utility and make it even worse. I used to be able to view imaging results and to sort encounters and imaging studies through a homunculus-type interface. Neither of those things exist now.

I’d hoped that they’d improve upon that and to also allow seamless transitions back and forth between desktop and tablet. However, it still will not allow the user to edit a note that was opened by a desktop.

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UltraMegaDave

9 months ago

Cannot type notes

Please provide ability to start and edit patient notes on the iPad. I LOVE the jot feature and being able to take patient handwritten notes. Please also allow connection to external monitor, as many of us now use the iPad as a primary device. Thanks!

Shahnoor

a year ago

Joke

What a joke of an app. This should essentially be a fully functional way to access EPIC from a mobile device for charting, but it is not. I can’t even attest previously resident notes in an efficient fashion because the standard attestation dot phrases do not work.

Satori18

2 years ago

Response from developer

Thank you for the feedback. Additional support for these workflows are on our roadmap. Please reach out to Haikuhelp@epic.com with what organization you work with so that your technical teams can be in the loop about any future enhancements. In your email, it would be helpful if you could provide additional details about your request.

Can’t do notes

This app will only truly be useful when it has the capability of allowing you to finish office visit notes.

DrRedhead

2 years ago

Disappointing unable to edit notes

A major pitfall is that the user cannot edit notes, depriving the user of a major functionality that would optimize efficiency. How is this possible?

Gourmetdoc

2 years ago

Edit handoffs and write notes w smart phrases

For a week last month i could edit handoffs and write notes with smart phrases, and it was life changing. Now those features have disappeared without explanation. These two features would be absolutely necessary to make haiku more helpful for clinicians. Currently it’s a crippled app.

Anab3th

2 years ago

Response from developer

Thank you for the feedback. Can you let us know which organization you work with? We can help pull your technical team to help us understand what might be going on. Please let us know via email at Haikuhelp@epic.com.

It’s hard to explain how bad it is

Everything you might want to do on an iPad is hobbled in this app. How is mobile not a priority still???? Dot phrases don’t work in attestation. Completing all kinds of things like finishing a note forces a “defer to workstation”.
Epic hasn’t looked modern in a decade and this app addition fails to resolve that. It’s old bad UI design, poor use ability, with no project focus on what a user might want to do while mobile. There should be no inbox item that has to be left to the desktop. And yet all this does is force back to the desktop over and over again

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Tech Guy Online

2 years ago

Response from developer

Not Helpful

Very disappointing! One would think that this app would be useful at those times when you are away from a workstation or at a conference and want to pull up a patients notes and edit them on your iPad. Unfortunately that can’t be done. This is basically a glorified iPad version of Haiku with nearly all its limitations. Also as a warning, using it during international conferences will require special permission from your IT department, otherwise it is completely nonfunctional. Another issue is that it works poorly or not at all on Wi-Fi. iPad will need LTE connection or link to a LTE connected device. Given the amount of money our hospital system has poured into EPIC it would be nice for the company to come up with a app that is actually helpful to physicians. The one star reviews are all well earned.

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