Trash.
Never written a review on here so this says a lot, I paid 45$ to book a tee time at a golf course - assuming it (of course, right?) comes off the green fee. Nope. Still had to pay full price at the course as that was Golf now’s fee, so my buddies paid 82$ for the round and I ended up paying 127$ because I wad the one to book it.
Don’t use this app.
Don’t use this app.
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Good and bad
You get good deals sometimes. You get enough credits to offset the subscription fee. And overall you will save money if you use the ‘hot deals’. Otherwise you just pay the going rate. Easy to use. Good access to video lessons.
You’re very restricted on using your credits and bonuses.
There is ZERO customer service if you have a problem. No email address listed and no phone number to call. It says there’s an online chat available but I can’t find any link to it in the app or on the website.
Doesn’t tell you all the restrictions on using credits and points. You just have to try and see what happens. Some courses you can use them. Some you can’t. Your points may be worth one amount at one course and different at another so be careful. You may want to sit on them for another course to maximize the value.
If you get a credit(no refunds are ever given) back for a canceled tee time, you’re even restricted on when you can use it. It may be your money but they tell you when you can spend it. Like I said, you’ll save money but it’s very frustrating sometimes.
They advertise your promo codes as “any day/any time”. Couldn’t be further from the truth. They are only good on Hot Deals and those are very limited as to day and time.
You’re very restricted on using your credits and bonuses.
There is ZERO customer service if you have a problem. No email address listed and no phone number to call. It says there’s an online chat available but I can’t find any link to it in the app or on the website.
Doesn’t tell you all the restrictions on using credits and points. You just have to try and see what happens. Some courses you can use them. Some you can’t. Your points may be worth one amount at one course and different at another so be careful. You may want to sit on them for another course to maximize the value.
If you get a credit(no refunds are ever given) back for a canceled tee time, you’re even restricted on when you can use it. It may be your money but they tell you when you can spend it. Like I said, you’ll save money but it’s very frustrating sometimes.
They advertise your promo codes as “any day/any time”. Couldn’t be further from the truth. They are only good on Hot Deals and those are very limited as to day and time.
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Beware of HOT DEALS, predatory refund policy !!!
I booked a Hot Deal for a foursome $422 thru the app on the wrong weekend two weeks in advance . 10 minutes later I realized my mistake and changed it to the correct weekend. I assumed the paid amount for the hot deal would be credited towards the correct booking. I sadly learned that GolfNow NEVER EVER refunds a hot deal. Only a credit is issued for 6 months. This predatory practice traps one’s money in their system and penalizes simple honest mistakes. Customer service is a joke. Very nice front line agents took my call, sympathized with me, conceded the point but ultimately my pleas were flushed away by higher ups. Yes this appalling policy is all spelled out in the fine print but it is not customer friendly. Not easy to use a credit given all the restrictions. Just give me back my money! Only use app to scout courses and fees. Never book thru the APP, and be particularly cautious with Hot Deals.
Always book directly with the pro-shop.
Always book directly with the pro-shop.
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More filters!
They need to add an option to filter out indoor ranges. Brutal!
Call the courses
They charge you for the service and usually by phone you will get a better rate. Additionally if you pay and for any reason you have to cancel your money doesn’t go to you credit car and by the policy if you don’t use the money in a year the are very happy taking your money… this is the app than you don’t need
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I want to filter out sim golf
Wish there was a way to filter out sim golf options.
Avoid at all cost
We show up at golf course and we were prepaid via app golf course said we were not pointless to prepay on app and get a service charge too
Where are my points ? Used to get points for any purchase but don’t seem to get them anymore
Used to get points for
Only get credit towards Hot Deals !!
I mistakenly booked kissena golf course by accident instead of forest park and I was able to cancel the kissena and got credit for the refund. But the problem is I can only use the credited money to play hot deals which is dumb of them to do that. I wouldn’t of been mad if the credit went towards my next tee time but when will I ever use hot deals which are random times and and players. I’ve tried calling the customer service number and it’s just a machine there’s no actual representative I can talk to . They need to change their refund policy because this is just a scam to take money from their customers. I’m also a GOLF PASS member and it’s been a waste of money because they say they waive off convenience fees but tee off waives it’s off for me for free and it’s owned by the same people which is weird.
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DO NOT BUY A GIFT CARD-stole my Wife’s money
App works fine for booking tee times however My wife bought me a giftcard for fathers day and I can not add it to my account to use…some sort of glitch in the app system, looks like other people are having the same problem. I called customer service they said it will take 7-10 days to resolve, its been over two weeks no call back, I called again today to see the status, still no progress…nothing they could do apparently… I’m giving it one more week to get it fixed then I get my lawyer to take NBCSports and golfnow to court I don’t care if it costs me money… what kind of company will allow you to purchase a giftcard and then not be able to use it with no solution for the customer but to wait? It is 2023 and they could have offered me a refund or some sort of credit on the spot… This is called fraud! Once I get my refund I am deleting the app unless I get some sort of compensation for all my rounds I have booked in my life using golfnow
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