Poor Customer Service
I’ve just deleted the GolfNow App. I’ve been using it for over a year now. Functionally, the app works great. The aggregation of area golf courses was a useful tool. However, last week I accidentally booked a tee time for the next day when my nephew and I intended to play that day. We arrived at the golf course around 45 minutes before the tee time but immediately I realized my mistake when I went to check in. The course was able to get us a same day tee time and we happily played. I immediately went to the GolfNow app and cancelled the mistaken tee time. They still charged me. I called customer service today and they informed me that I had cancelled 23 hours and 27 minutes prior to my tee time therefore breaching their 24 hour cancellation policy. I politely informed the customer service rep that if she didn’t find some way to make an exception and refund me the $100 for a mistaken booking that I had cancelled in good faith as soon as I realized the mistake, that I would never use their service again. I also informed her that I’m a daily golfer. She made the decision for her company that she’d rather lose them a few thousand dollars rather than refund me $100. If GolfNow refunds me that money, I’ll happily renew my use of their service but I won’t support a company with such lack of empathy and unbudging adherence to strict policy. There’s ALWAYS a way to make an exception. In this case, they decided not to.
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Good app bad with subscription
Great app and very nice to pair with the new Compete app. But the yearly Golf Now subscription is scam”ish”. May be beneficial for some. But the peacock yearly they offer is the lowest tier with ads. I had to call to get the subscription key. Still have not received my 40$ Taylormade credit so will have to call for that as well. But most importantly, the “savings” on bookings are only for the “hot deals” that you book day of. No way to apply the savings credits to future tee times. If you are booking for a group you’re charged 20$ for the hold which then reduces prices for remaining tee times making you ask your partners for 5$ in return to make yourself whole. Subscription not needed FYI.
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Criminal promotions - DO NOT BOOK HOT DEALS
The company refuses to provide a refund for any “hot deal” reservations.
I had to cancel my reservation because I tested positive for COVID. I cancelled my reservation five days prior to the tee time.
They refused to provide me with a refund and offered an account credit. However, the account credit can only be applied to other promotional “hot deals”. Regular non-promotional reservations require you to pay at the course, which doesn’t allow you to apply the credit.
You have six months to use the credit. I live in Maryland, so the weather is suitable for golf for half the year. I received the credit in September, so it will likely expire before I can use it.
After speaking with several customer service members, they refused to provide me with a refund. They told me that they will extend the credit if I’m unable to use it, but have not received any confirmation that they will honor that request.
Any reasonable golf course would provide a refund on pre-paid reservations if you cancel five days beforehand. Now I’m forced to find another promotional reservation or I’m out $100.
I had to cancel my reservation because I tested positive for COVID. I cancelled my reservation five days prior to the tee time.
They refused to provide me with a refund and offered an account credit. However, the account credit can only be applied to other promotional “hot deals”. Regular non-promotional reservations require you to pay at the course, which doesn’t allow you to apply the credit.
You have six months to use the credit. I live in Maryland, so the weather is suitable for golf for half the year. I received the credit in September, so it will likely expire before I can use it.
After speaking with several customer service members, they refused to provide me with a refund. They told me that they will extend the credit if I’m unable to use it, but have not received any confirmation that they will honor that request.
Any reasonable golf course would provide a refund on pre-paid reservations if you cancel five days beforehand. Now I’m forced to find another promotional reservation or I’m out $100.
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Use to find aggregated availability not for booking
I’ve long used this app for easily aggregating and seeing what’s available near me across courses as well as get reviews. I’ve avoided booking directly on it however to not incur fees you could otherwise avoid by booking with the course direct. I finally booked through it anyways the other day, then had to cancel due to covid and it was a hassle as expected. Got a credit back for GolfNow not returned to card, but no way to actually use that balance when checking out for my next outing so I had to book again using new credit card funds and a balance remains on my account. Lesson learned stay direct with course.
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Terrible customer service / communication / cancellation process
I booked a reservation but never received a confirmation email. There were NO reservations in the app under my account. I called the course to confirm that I was not NOT booked (prior to the 24-hour cancellation window), because I could no longer make the time. They confirmed there was NO reservation. However, a few days later Golf Now charged me a $50 no-show fee.
I tried to dispute with my credit card company but they requested I provide proof of cancellation. However, GolfNow can’t provide a proof of reservation, because it didn’t appear on the app, in an email, or with the golf course.
In theory, they could basically just charge anyone and say the customer is at fault, even though there’s no documentation of it. I’m deleting the app and, moving forward, will book directly with courses.
I tried to dispute with my credit card company but they requested I provide proof of cancellation. However, GolfNow can’t provide a proof of reservation, because it didn’t appear on the app, in an email, or with the golf course.
In theory, they could basically just charge anyone and say the customer is at fault, even though there’s no documentation of it. I’m deleting the app and, moving forward, will book directly with courses.
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Now the poor can play the rich mans game
Thank you to the person who came up with this idea . I’ve never been able to afford to play such a great game more than once or twice a year being that it’s so Expensive to play and not having the most money to be able to play as much as I want and that would be every day twice a day now I can play at least once a month or once a week like in the beginning but for some reason it went from having to pay 10$ to only get 12 to 15 off a 65$ deal so not really helping atm not having a job and not having money like I should from what I’ve learned in my crazy life story , like who knew that having REAL PROPERTY is kinda a big deal thanks everyone who is close to me but I’m not here to talk about not being able to play the game I love but to endorse this awesome thing . So two thumbs up from me James Allen White of Wickenburg 👍🏻👍🏻
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Great service/customer service, but unkept promises
The golfnow app has always been great and the golfpass is an unbeatable deal. My issue is with their association with pointsbet and the bonus I was promised by golfnow after signing up with their partner. So far, I have talked to several customer service representatives (who have all been great), yet my problem has yet to be resolved by upper management. I never thought I would have to leave a negative review for golfnow, but I am disappointed in their lack of responsiveness and empty promises. This seems like an issue that could/should have been resolved in a week instead of me still waiting for nearly 3 months.
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Very poor customer service and loyalty
I’ve been a user of Golfnow for about 5 years.
This weekend I had a tee time registered at a local golf course at 830 am…. Are area was hit by very bad storms the night before over 5 inches of rain in 30 hours governor actually issued a state of emergency for the day freeways were flooded higher then car roofs. I proceeded to wake up at 730 am and call the course and received no answer. I assumed with all the rain and no answer course was obviously closed. At some point the course opened that day and told Golfnow to bill me for a no show or cancellation. I’m an avid golfer never once missed a tee time or forgot to cancel a tee time it’s the respectful thing to do. But no answer at course and 5 inches of rain I thought seemed obvious. Needless to say I contacted customer service talked to employee who said the course said charge was valid and could do nothing about it. I asked to speak to a manager after about 20 minutes on hold they came back and said he would call within 24 hours it’s going on about 4 days. No attempt at calling me back at all.
Seems a little careless on Golfnow to immediately take sides with course worker over a customer who has used them for over 5 years and never once had any issues.
This weekend I had a tee time registered at a local golf course at 830 am…. Are area was hit by very bad storms the night before over 5 inches of rain in 30 hours governor actually issued a state of emergency for the day freeways were flooded higher then car roofs. I proceeded to wake up at 730 am and call the course and received no answer. I assumed with all the rain and no answer course was obviously closed. At some point the course opened that day and told Golfnow to bill me for a no show or cancellation. I’m an avid golfer never once missed a tee time or forgot to cancel a tee time it’s the respectful thing to do. But no answer at course and 5 inches of rain I thought seemed obvious. Needless to say I contacted customer service talked to employee who said the course said charge was valid and could do nothing about it. I asked to speak to a manager after about 20 minutes on hold they came back and said he would call within 24 hours it’s going on about 4 days. No attempt at calling me back at all.
Seems a little careless on Golfnow to immediately take sides with course worker over a customer who has used them for over 5 years and never once had any issues.
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Could be useful to some, but…
I find this app may be useful to people who pay right away possibly, or only pay for themselves, but I’m usually planning a tee time for a 4-some. I don’t pay right away cause sometimes guys don’t show up or won’t pay me so I choose to pay later. Every person added to your group increases the fee for booking a time. 10 dollars just to book a tee time is ridiculous. Just have a flat fee no matter the group size. I stopped using the app because I’m always setting up tee times for my group. I just call now and get a tee time for free.
So the app can be useful for people, and I’m not saying it’s a bad app, but in my case it’s useless and I do think the fee shouldn’t change per person when you can call and book for free.
So the app can be useful for people, and I’m not saying it’s a bad app, but in my case it’s useless and I do think the fee shouldn’t change per person when you can call and book for free.
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Booking walkers and Carter’s
Can I book once or do I have to reserve twice? Other than that I really like this system of reserving tee times.
