Bug causes review details to be deleted when uploading a picture
I have been using GolfNow for many years and today was the first time that I wanted to upload a picture that I had taken at the golf course that I played last week. I entered my individual ratings in the categories and wrote a detailed commentary. I wanted to upload a picture to show the condition of the greens at this golf course and when the upload completed the entire review was wiped out. There has to be some kind of bug that causes this but I am not going to attempt this review until I see a fix applied.
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Too bad used to be amazing now useless at this price
I have been a loyal Golfnow customer for years. For the first time in several years I did not renew as the app has less and less value.
- used to be 89 $ with amazing amount of hot deals usable weekdays and weekends with not limit
- they raised the price and started to reduce the number of hot deals but also removed the weekends of the awards usability
- then came the massive price hike but with a good deals with 12 coupons to be used on any hot deals to play for free that was amazing but the following year shifted to Monday to Thursday after noon time
We started seeing a flurry of hot deals at 11;59 am making this deal pretty much unusable !!!
- then this year replaced by a 10$ coupon per month with same Massive restrictions
Why renew hot deals are rare to known at least in New England , the prices for hot deals took a hike , and I can now get the same deals by calling the courses directly
I did call Golfnow but they told me they knew but nothing they could do
The only thing I will miss is The ability to cancel tee times by not enough to justify such a high price.
I hope they will come back next year to a better value proposition as I used to love this app but it has become useless too bad
- used to be 89 $ with amazing amount of hot deals usable weekdays and weekends with not limit
- they raised the price and started to reduce the number of hot deals but also removed the weekends of the awards usability
- then came the massive price hike but with a good deals with 12 coupons to be used on any hot deals to play for free that was amazing but the following year shifted to Monday to Thursday after noon time
We started seeing a flurry of hot deals at 11;59 am making this deal pretty much unusable !!!
- then this year replaced by a 10$ coupon per month with same Massive restrictions
Why renew hot deals are rare to known at least in New England , the prices for hot deals took a hike , and I can now get the same deals by calling the courses directly
I did call Golfnow but they told me they knew but nothing they could do
The only thing I will miss is The ability to cancel tee times by not enough to justify such a high price.
I hope they will come back next year to a better value proposition as I used to love this app but it has become useless too bad
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What happened to split booking??
My one issue with the app is that they removed the ability to split the booking/round fee with friends. Why is that? Could you please bring that back? Otherwise, there’s no benefit to booking through the app vs through the actual courses. After the convenience fees are factored in, you’re paying the same as you would at the course. Some courses, it’s actually cheaper to pay in person/book over the phone. Bring back split booking!
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Deleting my account. Terrible policy
Refund and cancelation policy is just too rigid. Accidentally clicked the wrong date and booked. Upon realizing my mistake, I tried to correct my error but unable to get it corrected. Not only did I have to pay at the course, but also was forced to pay for 2 tee times that I could not use. Since it is not easy to book a tee time for you and a guest and have them pay for themselves, I booked 2 tee times and had to eat the cost of 2 rounds I did not play. Also, the price after fees is more than calling the course and booking direct, and they don’t make you pay when you don’t show up. This used to be good until you need customer service. It’s like the airlines making you pay $200 to change your flight. Customers need to change plans when life happens. Golf is supposed to be about being able to relax. This just adds way too much stress and I’ll never use this service again.
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No customer service
WORST customer service of any company I’ve ever worked with, borderline nonexistent. If you have an issue with a refund like me, there is no possible way to talk to anyone on the phone, there’s no email to be found on the website, and finding where to virtual chat was nearly impossible. It took me 30 minutes to find a way to communicate with a human being, and that was an online chat.
I had played 6 holes of the round as a group of 4, so the GolfNow hot deal had cost over $100. The course closed for weather which qualifies for a refund, and when I finally was able to chat with customer service they tried to negotiate a less than 40% refund in a credit to my account that would expire in 90 days. I had to negotiate like it was some kind of car sale rather than a REFUND. They came up a little bit, but needless to say, if there’s any chance of weather during a round, I will NEVER use GolfNow again.
I had played 6 holes of the round as a group of 4, so the GolfNow hot deal had cost over $100. The course closed for weather which qualifies for a refund, and when I finally was able to chat with customer service they tried to negotiate a less than 40% refund in a credit to my account that would expire in 90 days. I had to negotiate like it was some kind of car sale rather than a REFUND. They came up a little bit, but needless to say, if there’s any chance of weather during a round, I will NEVER use GolfNow again.
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Not bad but not good.
I have used Golf Now for years and have had pretty good success with it. Many courses are charging the same price but with out any extra charges lately.
There is one major problem with Golf Now. About 3 or 4 years ago (it’s been so long I forgot how many years) our daughter bought us a gift certificate for $200 as we were going away on our anniversary. When we arrived at our destination we were unable to use the credits. She spent hours on the phone trying to fix the problem. After 3 years we still have never received the money in our account or refunded.
She finally got through to a manager that said it was all set but now we could only use it on Hot Deals. The next day we tried to use GN for hot deals and it didn’t work. My daughter was back on the phone for probably the fifth or sixth time in 3 years and spent another two and a half hours with no results.
She is out $200 and we never were able to use our anniversary present.
NOT GOOD.
Now I go out of my way to not use GN and mention this issue to all of my friends that golf.
There is one major problem with Golf Now. About 3 or 4 years ago (it’s been so long I forgot how many years) our daughter bought us a gift certificate for $200 as we were going away on our anniversary. When we arrived at our destination we were unable to use the credits. She spent hours on the phone trying to fix the problem. After 3 years we still have never received the money in our account or refunded.
She finally got through to a manager that said it was all set but now we could only use it on Hot Deals. The next day we tried to use GN for hot deals and it didn’t work. My daughter was back on the phone for probably the fifth or sixth time in 3 years and spent another two and a half hours with no results.
She is out $200 and we never were able to use our anniversary present.
NOT GOOD.
Now I go out of my way to not use GN and mention this issue to all of my friends that golf.
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User experience is excellent!
Woke up today, got tired of googling “courses near me with open tee times and reasonably priced- also a single for 18 with cart”... so I just followed the link from an offered price and went straight to the source and downloaded the app. I found an amazing deal and then went to play. Got paired up with another single and after the round I thought, huh, that dude was pretty cool, too bad I didn’t catch his info. Open up the app to “invite friends” to a round this coming Friday. There, waiting for me, was the guy’s name and profile. Suggested friend. So, this app is pretty fantastic at scheduling, inviting, booking, saving money, and just all the BS that makes you want to wave it all off sometimes- like how I initially felt this morning. Awesome app: smart, easy to use, and very intuitive!! Can’t recommend enough.
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Stole my money
I have been using golf now for a year now, almost all of my bookings have been through golf now and I’ve booked more than 50 rounds with golf now. I unfortunately chose the wrong tee time for a course I was going to play at a later date SAME DAY, regardless there was no customer support on moving the tee time up and the course was not answering the phone. Had to cancel and explained the situation on the comment box when you submit a refund request. Golf now returned my 90 dollars in the form of “credit”. It’s been 10 days now and I’ve tried so many ways to use the credit to no avail. They straight up stole my money. Tried calling golf now and writing but they have NO customer service. Good for a quick round but beware, if you have any issue good luck trying to reach someone
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Terrible Customer Service
I have used this app a few times and it worked fine. I made a tee time for this weekend and received an email that the course modified the tee time to something we couldn’t do because of Covid-19. I tried to cancel the tee time and discovered it was not eligible for cancellation even though I was following the direction of Golfnow. I called the number in the email I received from Golfnow to discover they have no phone agents, they are now all chat agents. I went back to both the app and the full website to try to chat and there are no options. I tried to call the course to cancel and their automated system hangs up on you.
The app is fine for booking a tee time, though probably worth saving your $10 “convenience” fee and just call the course directly. The real breakdown is their service if you need to modify something. Terrible experience and I’ll be letting everyone wi know who golfs about my experience as well.
The app is fine for booking a tee time, though probably worth saving your $10 “convenience” fee and just call the course directly. The real breakdown is their service if you need to modify something. Terrible experience and I’ll be letting everyone wi know who golfs about my experience as well.
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Fix this glitch
I love golf now and have been using it since it was introduced. I generally search a long driving distance as I want to find new courses in my area that I want to play however, it FRUSTRATES ME TO NO end when I click on a course I want to find tee times for or learn more about and if I decide I don’t want to play that course you hit back and it send me all the way back to the top of the list!!!! This is especially frustrating when I travel to places like the Phoenix metro area or living in the Bay Area and have 50+ courses to choose from. Please fix this. When you look at tee times for a course and back out keep the list where you left off. Don’t send me back to the top of the list only to scroll down through 30 courses I’ve already played or don’t have any tee times that are desirable for me. I’ve already had to look at them 10 times!!!
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